- Report: #1383419
Complaint Review: Hertz Corporation - Maui Hawaii
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Author Confirmed
Why?
Hertz Corporation
850 West Mokuea Place Maui, 96732 Hawaii, USA
Phone:
(808) 893-5200
Web:
https://www.hertz.com/rentacar/reservation/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hertz Corporation Hidden charge of $38.31, no explanation, refunded without reason after complaint Maui Hawaii
I rented a vehicle online from Hertz rental. At the time of booking, I paid $187.83. I was supposed to be charged $81.28 at time of rent. I did not agree to any upgrade, insurance, or anything along those lines, and paid what I thought was $81.28 at the desk. The paperwork I was given confirmed this.
After returning the vehicle, I was going through my credit card statement and noticed I was charged $118.94.
I barely drove the vehicle - I only drove under 300 miles for the entire week (had unlimited miles), returned the vehicle with a full tank of gas, and didnt do any damage to the vehicle. What is the extra $37.66 for?
I inquired with Hertz on June 3 asking what this charge was for. They sent me 2 more emails after wanted me to rate their service and take a survey, etc. I took one of the surveys just so I could ask again why I was charged this amount. I finally heard back from my inquiry on June 10 with the following message:
"Thank you for contacting us. I appreciate the opportunity to review your concerns.
Upon review I cannot determine the difference in cost from the signed agreement and then final charges. I have issued a credit in the amount of $38.31 to reflect the signed agreement. Please allow sufficient time to appear on your statement.
Upon review I cannot determine the difference in cost from the signed agreement and then final charges. I have issued a credit in the amount of $38.31 to reflect the signed agreement. Please allow sufficient time to appear on your statement.
Sincerely,
Donna Lantz
Hertz Customer Services
I was given no reason as to why this was charged. I suppose I am happy that I got my money back, but I'm extremely concerned. How many times does this go unnoticed? Is this common practice for Hertz? I will not do further business with Hertz. If you did, double check how much you agreed to spend vs. how much you were charged.
