- Report: #1223098
Complaint Review: HobbyTron - Internet
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Author Confirmed
Why?
HobbyTron
Internet, USA
Phone:
818-675-9000
Web:
HobbyTron.com
Categories:
Business Rating:
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HobbyTron They sent the wrong item, Charged me for return shipping, Sent the same wrong item again, won't return calls valencia Internet
My son used his birthday money to purchase an airsoft gun($175.00) from HobbyTron's website in early Feb, 2015. They sent the wrong gun. In addition to this, the gun they sent didn't work. So, now the real frustration begins, I tried to call their customer service dept. and of course, nobody answers. I never got a call back. I tried the online customer service option and was directed to fill out a Return Merchandise Authorization, which I did. I heard nothing for Three weeks. So. after days of trying to get ahold of someone online, I finally get a message saying I need to fill out another RMA, which I did. Still nothing, When I finally get ahold of them again, weeks later, they tell me I filled the form out wrong and need to fill out another. Does this sound like the Run around?
I finally get them to agraa to send me the correct gun, BUT I have to pay the return postage. I pay for their mistake. So, they send another and it's the same wrong gun. It's now April 17 and I we are back where we started. I currently have a call in to the supervisor of the last customer service rep. It's been three days and no return.
This is just a brief synopsis of a situation that has required an enormous amount of effort on my part. Many frustrating email conversations over something that should be very simple to resolve. I firmly believe Hobbytron makes the process difficult by design to minimize losses. I am at the point of diminishing returns for my effort and this is now purly a battle for principle. I am NOT letting this go!
