- Report: #251852
Complaint Review: Homespun Home Fashions Cratefurniture.com - St Petersburg Virginia
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Homespun Home Fashions Cratefurniture.com
37 Bollingbroke St St Petersburg, 23803 Virginia, U.S.A.
Phone:
804-732*7445
Web:
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Homespun Home Fashions, Cratefurniture.com No cushions, No credit -- NO TRUST... St Petersburg Virginia
On January 23, 2007, I ordered a set of sofa cushions for my This End Up sofa from CrateFurniture.com. I was told that they would be delivered in 6-8 weeks, but that my credit card would be charged that month. Since I would have paid for them in full if I had been asked to make a deposit, I didnt have a problem with that.
On March 19, week 9, I called their customer service number at 1-800-627-5161 and was referred to Julie, at 866-802-4926. Julie never answers her phone; it goes into voice mail, but she called back and left a message on my machine. She said there was a backlog on making the cushions, but they would be ready to ship out by April 9, which would be the 12th week, and that we would be getting a courtesy call about the UPS shipping tracking number.
No call no tracking number so I called again on April 16th, week 13. Once again I left a message, and in a callback message, I was told that by the end of the week we would get a courtesy call about our UPS tracking number. No call no tracking number.
I called Julie again on April 26, left another message, and on her callback she said my cushions were now in shipping, and the shipping has a backlog but that by the end of next week (May 4th) I should be getting a courtesy call about my UPS tracking number.
No call. I e-mailed May 6th , stating there was a big problem no response.
I called Julie one more time on the May 8th, and was told yet again, on the callback there was a backlog in shipping, but I would get my courtesy call by the end of the week no call.
When I called May 14th , I asked to speak to a supervisor there is no supervisor there. The receptionist was apologetic, and offered to e-mail the supervisor for me, and that they would get back to me in two or three days. Ispecifically sid I wanted to talk to someone above Julie.
I asked for the supervisor to call me at 11-11:30, when I am home. The next day Julie calls. So I'm guessing there is no supervisor. She willingly apologized, and offers me my money back. I take it. She said it would take 7-10 days to process. A few days later, she calls and says -- production is now able to make my cushions -- when I've been told they've been in shipping for weeks. Do I still want them?
Of course not. I call her back on the 20th, and leave a message to NOT make the cushions and to credit back my charge card.
On the 22nd, Julie calls when I am home, and she confirmed that I wanted my money back...
And it's June 2nd... and I still don't have my money back.
Jean
Oakland, California
U.S.A.
On March 19, week 9, I called their customer service number at 1-800-627-5161 and was referred to Julie, at 866-802-4926. Julie never answers her phone; it goes into voice mail, but she called back and left a message on my machine. She said there was a backlog on making the cushions, but they would be ready to ship out by April 9, which would be the 12th week, and that we would be getting a courtesy call about the UPS shipping tracking number.
No call no tracking number so I called again on April 16th, week 13. Once again I left a message, and in a callback message, I was told that by the end of the week we would get a courtesy call about our UPS tracking number. No call no tracking number.
I called Julie again on April 26, left another message, and on her callback she said my cushions were now in shipping, and the shipping has a backlog but that by the end of next week (May 4th) I should be getting a courtesy call about my UPS tracking number.
No call. I e-mailed May 6th , stating there was a big problem no response.
I called Julie one more time on the May 8th, and was told yet again, on the callback there was a backlog in shipping, but I would get my courtesy call by the end of the week no call.
When I called May 14th , I asked to speak to a supervisor there is no supervisor there. The receptionist was apologetic, and offered to e-mail the supervisor for me, and that they would get back to me in two or three days. Ispecifically sid I wanted to talk to someone above Julie.
I asked for the supervisor to call me at 11-11:30, when I am home. The next day Julie calls. So I'm guessing there is no supervisor. She willingly apologized, and offers me my money back. I take it. She said it would take 7-10 days to process. A few days later, she calls and says -- production is now able to make my cushions -- when I've been told they've been in shipping for weeks. Do I still want them?
Of course not. I call her back on the 20th, and leave a message to NOT make the cushions and to credit back my charge card.
On the 22nd, Julie calls when I am home, and she confirmed that I wanted my money back...
And it's June 2nd... and I still don't have my money back.
Jean
Oakland, California
U.S.A.
1 Updates & Rebuttals
Cfcs25
Petersburg,Virginia,
U.S.A.
Refunded Customer
#2REBUTTAL Owner of company
Fri, May 23, 2008
We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received a full refund.
