S
Tempe,#2UPDATE Employee
Fri, July 13, 2007
Ralph's refund was issued on May 4 after the company received the materials back as is part of the stated "Refund Policy". Is this report fair, to file a complaint before you let the refund process work?
You also stated that your GPS tracking device wasn't sent. The company sent your GPS device separately as you were told and you refused the shipment.
So the result is you got your refund according to the refund policy and Horizon got a bad mark for honoring its policy. It's a shame you couldn't post the update.