- Report: #35848
Complaint Review: Hotwire/Mainstay Suites - Internet
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Hotwire/Mainstay Suites
hotwire.com Internet, U.S.A.
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Hotwire Mainstay Suites the ripoff business that doesn't give a dam Nationwide Internet
We ordered and paid for a room for 4 nights in Knoxville TN. They charged our creditcard the appropriate fee. When we arrived we found the accomodations less than required(my daughter had to sleep om the floor or in a recliner).
Mainstay Suites refused to accomodate us with appropriate accomodations and added insult to injury by charging us a second time for our rooms.
We have since contacted both organizations repeatedly with no resolution. Hotwire is a black hole, our ccard company refuses to do anything, and Mainstay repeatedly promises someone will call us back with no response.
Colle
Fond du Lac, Wisconsin
Mainstay Suites refused to accomodate us with appropriate accomodations and added insult to injury by charging us a second time for our rooms.
We have since contacted both organizations repeatedly with no resolution. Hotwire is a black hole, our ccard company refuses to do anything, and Mainstay repeatedly promises someone will call us back with no response.
Colle
Fond du Lac, Wisconsin
1 Updates & Rebuttals
Tim
Grand Haven,Michigan,
U.S.A.
Hotwire hotel reservations are double occupancy
#2Consumer Comment
Sun, March 23, 2003
All Hotwire hotel reservations are for double occupancy, so if you had more than two people in your party it is understandable that there wasn't enough room. Had you made previous arrangements for an extra person, it would have been through the hotel. Also, Hotwire charged your card because they made the sale, the hotel is the one that screwed up by charging you again, the people at the front desk probably did not recognize that the room had already been paid for.
