- Report: #699631
Complaint Review: House of Brides Largest Online Wedding Store - Internet
Reported By:
Kaija33 -
Mount Gravatt East, Other, Australia
Submitted:
Updated:
-
Author Not Confirmed
Why?
House of Brides Largest Online Wedding Store
Internet, United States of America
Phone:
18885598965
Web:
www.houseofbrides.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
House of Brides House of Brides Largest Online Wedding Store House of Brides are nothing more than thieves, Internet
Hi
I just want to add my thoughts on House of Brides, the World's Largest Online Wedding Store so that people are aware for what they are in for if things go wrong.
My fiance and I have been dealing with this company now since October when we first order bridesmaid dresses. When we placed the order they had a 'run-time' error on thier website that results in us getting charge 5 times on our credit card for the purchases. This was for a total of ~$1800.
We immediately got in contact with House of Brides once it had come through on our statement and House of Brides said it would be refunded in 30 days. It is now 24th February and they still refuse to contact us to give us our $1400 back that they incorrectly charged us.
Everytime we call them their ordering department put a message through to head office and assure us that they will get in contact with us. The one time we were contacted they asked for our credit card details including our security pin over an unsecure email. We refused to supply it as it is rediculous to do this (and their ordering department agreed).
We now wake up at Midnight (8:00am in Chicago) so that we can call their ordering department and get them to place another message through to head office to contact us. We are up to at least 30 messages. They have given us their head office contact number 011 630 629 4062 and an extension to Marisol in their customer service department. This number is impossible to get through on and I have never dealt with a worse phone queue in my life.
DO NOT DEAL WITH HOUSE OF BRIDES
We are starting to give up hope now that we will ever see our money ever again. The way they have structured the business is that the call centre is seperate from head office and they do not give anyone the authority to help you. All they will do is pass on a message that is never responded to.
If things work out ok with House of Brides (we managed to get the dresses and they were great) then good for you. But if you are thinking about using House of Brides then be well prepared for any error to occur and absoutely no customer service to rectify the situation.
Please Google '"House of Brides" Reviews' and you will see websites in the top search results that are filled with pages and pages of people that have been burned like my fiance and I.
I feel so bad for my fiance, she is doing such an amazing job at organising an amazing wedding and every day, we call House of Brides, she literally break down in tears when we have to explain the story to yet another person that says "Sorry but all I can do is put a message through to head office". We tell them that we do not believe them and to put us through to their supervisors but they can't help either.
Good luck to everyone. I strongly suggest looking elsewhere for your dresses. House of Brides may have some of the cheapest wedding dresses online but they certainly make their coin ripping people off and then hiding behind their call centre like we have experienced for the last 4 months.
I just want to add my thoughts on House of Brides, the World's Largest Online Wedding Store so that people are aware for what they are in for if things go wrong.
My fiance and I have been dealing with this company now since October when we first order bridesmaid dresses. When we placed the order they had a 'run-time' error on thier website that results in us getting charge 5 times on our credit card for the purchases. This was for a total of ~$1800.
We immediately got in contact with House of Brides once it had come through on our statement and House of Brides said it would be refunded in 30 days. It is now 24th February and they still refuse to contact us to give us our $1400 back that they incorrectly charged us.
Everytime we call them their ordering department put a message through to head office and assure us that they will get in contact with us. The one time we were contacted they asked for our credit card details including our security pin over an unsecure email. We refused to supply it as it is rediculous to do this (and their ordering department agreed).
We now wake up at Midnight (8:00am in Chicago) so that we can call their ordering department and get them to place another message through to head office to contact us. We are up to at least 30 messages. They have given us their head office contact number 011 630 629 4062 and an extension to Marisol in their customer service department. This number is impossible to get through on and I have never dealt with a worse phone queue in my life.
DO NOT DEAL WITH HOUSE OF BRIDES
We are starting to give up hope now that we will ever see our money ever again. The way they have structured the business is that the call centre is seperate from head office and they do not give anyone the authority to help you. All they will do is pass on a message that is never responded to.
If things work out ok with House of Brides (we managed to get the dresses and they were great) then good for you. But if you are thinking about using House of Brides then be well prepared for any error to occur and absoutely no customer service to rectify the situation.
Please Google '"House of Brides" Reviews' and you will see websites in the top search results that are filled with pages and pages of people that have been burned like my fiance and I.
I feel so bad for my fiance, she is doing such an amazing job at organising an amazing wedding and every day, we call House of Brides, she literally break down in tears when we have to explain the story to yet another person that says "Sorry but all I can do is put a message through to head office". We tell them that we do not believe them and to put us through to their supervisors but they can't help either.
Good luck to everyone. I strongly suggest looking elsewhere for your dresses. House of Brides may have some of the cheapest wedding dresses online but they certainly make their coin ripping people off and then hiding behind their call centre like we have experienced for the last 4 months.
2 Updates & Rebuttals
X
X,Illinois,
U.S.A.
Reply to Cutomer
#2UPDATE Employee
Wed, July 06, 2011
We value you as our customer and apologize for any inconvenience. We offer you a $25.00 coupon for an online purchase from House of Brides.com. Please enter coupon code C221 on the online order form to receive $25.00 off your next purchase.
Resources
Glen Ellyn,Illinois,
USA
Unfortunately it is rare that an overseas victim ever gets their money back from House of Brides
#3UPDATE EX-employee responds
Sat, February 26, 2011
When I worked there customers who were overseas and required a refund rarely received it. They know you are not going to fly to the states and demand it in person like the stateside customers have.
It was smart of you not to give your credit card information via email. When I worked there all of your information was printed on your order for any employee who came in contact with it to see.
The call center is at the corporate headquarters in Glen Ellyn Illinois. The Presidents office is there as well but he/she Dale & Eva Buziecki could care less about you. All they care about is drinking wine in their 1.7 million dollar condominium pool in Florida. Google their names to find their home address if you would like to send them a letter.
Oh and by the way, I don't know which designer dresses you purchased but most of the designers prohibit House of Brides from selling overseas as your local bridal shops are complaining. If you can let me know which designer you ordered from I will be able to determine if contacting them many be helpful for you.
You will get your money back. Call your credit card company and dispute the charges. Quit wasting your time and money calling House of Brides, start contacting the entities that can really help you
1. Your credit card company
2. Illinois Attorney General Lisa Madigan (she's very familiar with Dale Buziecki and House of Brides.)
3. Federal Trade Commission
4. Better Business Bureau
5. Illinois Department of Probation
6. Chicago News Media
You can google these for contact information and complaint procedures
Dale Buziecki is currently on probation (means instead of jail time he gets a second chance if he stays out of trouble) Lisa Madigan may be very interested in hearing your story as she contributed to his conviction. Dale Buziecki's Probation Officer may want to hear from you as well.
Don't give up, contact anybody and everybody until you get your money.
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