- Report: #102010
Complaint Review: House Of Brides - Schaumberg Illinois
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House Of Brides
www.houseofbrides.com Schaumberg, Illinois, U.S.A.
Phone:
847-8820700
Web:
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House Of Brides ripoff rude inconsiderate false promises no call backs late arrival of bridal gown Schaumberg Illinois
I have had a horrid experience with HOB! I read the website on how great the service is and how wonderful the customer service and dependibility is... and here I am 1 week from my wedding day and still no dress. I have been calling the Schaumberg location for 3 weeks (original estimated date of arrival) asking where my bridal gown is, E.T.A. etc.
For 2 and a half weeks staff told me, "Oh don't worry dear, it will be in, we are expecting it no later then friday". Well, Friday turned into Monday, Tuesday, and then by the end of the week. I kept calling the "Ordering Department Manager", who never was in, or never answered the phone and for sure never returned phone calls or listened to voicmails and never did call back. A week from today I was told..."We have recieved a fax that your dress was JUST shipped" NOW, how is it that my dress was expected any day.. if it was just shipped.
So, they said the dress would be in by Monday (yesterday)--NOT HERE; I left a message with the receptionist that I was very unhappy with the service and to have to ORDERING MANAGER CALL ME TODAY! Well, today I had to call. I had to call them yet again! And amazingly I did get to speak with the ordering manager who said, "Let me have your number, I will call you back in 1 hour." Here I am writing this note... 4 hours later, no phone call and no bridal gown. I am leaving town in 1 week for my wedding day which is 1 week and 3 days away. Will my dress be here in time?? If so, will alterations be done on time and/or correctly?!? So NO I would not reccommend anyone go to the HOUSE of BRIDAL HORRORS.
Nicole
Wonder Lake, Illinois
U.S.A.
For 2 and a half weeks staff told me, "Oh don't worry dear, it will be in, we are expecting it no later then friday". Well, Friday turned into Monday, Tuesday, and then by the end of the week. I kept calling the "Ordering Department Manager", who never was in, or never answered the phone and for sure never returned phone calls or listened to voicmails and never did call back. A week from today I was told..."We have recieved a fax that your dress was JUST shipped" NOW, how is it that my dress was expected any day.. if it was just shipped.
So, they said the dress would be in by Monday (yesterday)--NOT HERE; I left a message with the receptionist that I was very unhappy with the service and to have to ORDERING MANAGER CALL ME TODAY! Well, today I had to call. I had to call them yet again! And amazingly I did get to speak with the ordering manager who said, "Let me have your number, I will call you back in 1 hour." Here I am writing this note... 4 hours later, no phone call and no bridal gown. I am leaving town in 1 week for my wedding day which is 1 week and 3 days away. Will my dress be here in time?? If so, will alterations be done on time and/or correctly?!? So NO I would not reccommend anyone go to the HOUSE of BRIDAL HORRORS.
Nicole
Wonder Lake, Illinois
U.S.A.
1 Updates & Rebuttals
X
X,Illinois,
U.S.A.
Customer Assistance
#2UPDATE Employee
Mon, November 24, 2008
Dear Customer, We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction. House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact [email protected]. A representative will contact you within 48 business hours. House of Brides understands the importance of this experience and wishes you the very best. Thank you, House of Brides
