- Report: #1300723
Complaint Review: Hubspot Inc. - Cambridge Massachusetts
Reported By:
J.A. -
Dubai, Other, United Arab Emirates
Submitted:
Updated:
-
Author Confirmed
Why?
Hubspot Inc.
25 First Street, 2nd Floor Cambridge, 02141 Massachusetts, USA
Web:
http://www.hubspot.com/
Categories:
Business Rating:
(0)
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Hubspot Inc. Unreasonable charge Cambridge Massachusetts
On January 13, 2015, I entered into contract with Hubspot Inc. for one year subscription. Before the expiration of the one year period, I notified Hubspot that I will be cancelling the subscription and that I will not be renewing it after the expiration of the period. However, despite such notice, I wasstill charged $12,000 by Hubspot for a year subscription even though we wanted to cancel it. I contacted Hubspot regarding the unreasonable charge and they refunded me $6,000 but kept me locked into another one year subscription with them. I want full refund of the amount they charged against my account and I feel that they are keen on refusing/denying me claim.
I am really disappointed on how Hubspot handled my claim of refund. I think I deserve better services from them as a customer. Hubspot has to do a better job in providing excellent customer service if they want their customers to stick with them.
At this point, I am still waiting for Hubspot to contact on whether or not they will be returning the $6,000.00.
