- Report: #828295
Complaint Review: Improvements catalog - Internet
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Author Confirmed
Why?
Improvements catalog
2001 Janice melrose park Illinois Internet, United States of America
Phone:
8006349484
Web:
Improvementscatalog.com
Categories:
Business Rating:
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Improvements catalog 3 months and no refund Internet
Merchandise was sent back to this company in October with a request for a refund. After a month I still did not receive refund. I called the company they claimed the merchandise never arrived. They told me I needed to prove they had received it. So much for the customer is always right! Well I provided the tracking number even the name of the person who signed for it in november. By mid December still no refund so I called again. Their response was yes I see that you returned it we will have that put back on your card in 24 hours. Early January no refund so i call again. They said I can't get a refund because they never received it back. I give them all the information and they promise a refund to the card in 48 hours. So today after three weeks no refund. Guess what I call and they say I provided an incorrect tracking number!!!! So I give them the tracking number yet again. They then admit that the last person I talked to wrote the number down wrong. Again I have been promised a refund back to the card. I was on the phone just short of 30 minutes. I have since found numerous complaints on this company online. I will never order from them again!!!!
1 Updates & Rebuttals
Improvements Catalog
Maple Heights,Ohio,
United States of America
I'll look into this for you
#2UPDATE Employee
Thu, January 26, 2012
Hi Donna,
I'm sorry to hear that you had a negative experience with your return. Can you contact me at [email protected] with your first/last name, order # and contact information (email or phone #) so I can help you with this matter? Thanks.
