As many others across the U.S. have reproted, INFINITY Insurance Company based in Alabama is the worst insurance company I know of. Quite simply, this is a huge SCAM-operation which preys on their poor (mostly Black and Latino) clients by collecting premiums and the finding loopholes in the policies to refuse to honor claims. State Insurance regulators are totally useless in prosecuting this rip-off shop as Infinity has foound ways to scam (and corrupt) the regulatory system.
Why am I reporting all this? A few months ago, a (Latino) client of Infinity rear-ended me on a highway in Lehigh Valley PA. She presented her liability-insurance-coverage papers which seemed legitimate. But when, I called Infinity to file the claim, my nightmare began. After stalling me they sent an "adjuster" who appeared to be a College-intern. He gave me an estimate and promised me a check in a few days.
Instead of the settlement-check, I got a letter from Infinity telling me that the damage on my car - which their client admitted to have caused - was "not covered in their liability-policy". Infinity suggested instead I sue their client peronally !