Report: #1204988

Complaint Review: Infinity Consumer Services LLC - Internet

0 Updates & Rebuttals

Reported By:

Amanda McArthur - Oregon, Illinois,

Submitted:

Updated:

Author Not Confirmed

Why?

Infinity Consumer Services LLC

Internet, USA

Phone:

888-556-5436

Web:

http://www.infinityconsumerservices.com/

Categories:

Credit & Debt Services

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Infinity Consumer Services, LLC Credit Shield; I WILL BE SPREADING THIS AROUND TO OTHER MEMBERS AND FOR NO, communication with the head hacho! Waited several 5 days before I heard anything Lutz Florida

Very Horrible service! I'm tried many phone calls/emails and it seems like nobody want to call/email me back! I'm cancelling my membership immediately! I've been throwing away money since March for nothing!

I am handling these matters on my own due to lack of communications

to kriseigenbrode, Rob from (((Redacted)))
Effective today 1.28.2015, I will be withdrawing from the Infinity Comsumer as well as Credit Shield Program. 

I'm finding that communication is very poor within this company, and the red flag was with the 2 pending lawsuits that I have to manage myself after Kris had supposedly be working on them for over a week, but nobody called me with updates.

I am finding another service to help, or I will handle this myself and speak directly to the creditors.

For example:

Amanda Mcarthur <(((Redacted)))>

Jan 12 to Rob, kriseigenbrode

Hello,

I have both the Capital One and the Discover matters resolved. I spent about 10 minutes on the phone with each company. to resolve this matter. And being summons......oh yeah, I didn't not appreciate that at all!

Discover would only budge and drop the court date if I scheduled a down payment on the 30th of $1330.00, and pay $150/month after that. I offered to do the the $100/month with the $1500 I'd put down in March, and they said that is not allowed if I don't want to go to court. So I scheduled the $1330.00 and the future payments. They also mentioned they never received the 'Disclosure' forms to give them permission to speak to you. Not sure what was going on.......being they also had to get permission from Infinity/Credit Shield to be able to speak to me to set up arrangements. Stupid! Discover is sending me a copy to sign and send back to them so that way no future court dates will be appointed and it's dismissed. 

Capital One, or Blatt, Hassenmiller were more scattered brained. I set up the arrangements with them easily, but they said I would have to notify Credit Shield and somewhere the papers would be exchanged??? They're not sending me anything....And again, in their defense they told me they returned your call on Wednesday, but from there the ball was dropped. Not sure again what is going on, being when I spoke to the lady LaShea she didn't seem to know her head from her butt to put it nicely. I'd like to have those papers by Wednesday if possible, but I'm not sure what she's referring to by contacting Credit Shield.

Second Off:

[email protected]

Jan 12

to me

I wanted to let you know that I did get your email. I put a feeler out to Rob in response to the last part of your email. I am not sure why they are making it seem as if I dropped the ball. Crazy thing is all of our calls are recorded so every attempt was inadvertently saved. So we have record of the numerous messages and attempt as well as a record of the fax showing it went through "ok" with the time and date stamp. Crazy. Glad that you were able to clear things up and sorry I wasn't more of a help. 

I will get you the answer as soon as it comes over from Rob on the latter part of your email. 


Now, are any of the other accounts I have listed in the program refusing Credit Shield? I'm told all the time they are processing, but Blatt, Hassenmiller and Blitt/Gaines refused them repeatedly it turns out. This way I can work something out prior to being summoned. 

( I HAVE NOT HEARD ANYTHING FROM YOU SINCE THAT EMAIL WAS SENT ON JAN 12)

Communication really seems to drop the ball here, and when I'm being summons to court on the same day, that's a read flay! And I felt I handle most of the outcome myself to get the payment arrangements. 

Effectively immediately, remove me from the program. I'm better off on speaking to the creditors along and get things done in a more timely passion, rather than keep hearing 'oh the case is process with the other creditors. I'm sorry, I can give you an A for the BBB.

Unless you can come up with a plan to prove to help me out more, forget it.

Thank you,
Amanda
(((Redacted)))

Date Type Payee Description Method Amount
12/31/2014 Payment Secure Account Service SAS Auto ACH - $ 12.50
12/23/2014 Payment Credit Shield Trust Payment to Account Manager Grid Pay - $ 270.17
12/18/2014 Deposit Deposit 5 Auto ACH $ 141.33
12/05/2014 Payment Secure Account Service Change Fee (12/5) Auto ACH - $ 10.00
12/04/2014 Deposit Deposit - TWICE MONTHLY (December) Auto ACH $ 151.34
12/01/2014 Payment Secure Account Service SAS Auto ACH - $ 12.50
11/19/2014 Payment Credit Shield Trust Payment to Account Manager Grid Pay $ 0.00
11/14/2014 Deposit SKIP Auto ACH $ 0.00
10/31/2014 Payment Secure Account Service SAS Auto ACH - $ 12.50
10/17/2014 Payment Credit Shield Trust Payment to Account Manager Grid Pay - $ 270.17
10/14/2014 Deposit Deposit 4 Auto ACH $ 141.33
10/01/2014 Payment Secure Account Service SAS Auto ACH - $ 12.50
09/30/2014 Deposit Deposit - TWICE MONTHLY Auto ACH $ 141.34
09/17/2014 Payment Credit Shield Trust Payment to Account Manager Grid Pay - $ 270.17
09/12/2014 Deposit Deposit 3 Auto ACH $ 141.33
08/29/2014 Payment Secure Account Service SAS Auto ACH - $ 12.50
08/29/2014 Deposit Deposit - TWICE MONTHLY Auto ACH $ 141.34
08/19/2014 Payment Credit Shield Trust Payment to Account Manager Grid Pay - $ 270.17
08/14/2014 Deposit Deposit 2 Auto ACH $ 141.33
08/01/2014 Deposit Deposit - TWICE MONTHLY Auto ACH $ 141.34
08/01/2014 Payment Secure Account Service SAS Auto ACH - $ 12.50
07/09/2014 Payment Credit Shield Trust Payment to Account Manager Grid Pay - $ 262.67
07/03/2014 Payment Secure Account Service SAS Auto ACH - $ 20.00
07/03/2014 Deposit Deposit 1 Auto ACH $ 282.67

Account Balance: $-25.00

2 hours ago

AND WHAT REALLY SET ME OFF WAS HER QUOTE: She has verbally attacked me over my phone line saying I have no life and look forward to being homeless. 

I WILL BE SPREADING THIS AROUND TO OTHER MEMBERS AND FRIENDS IN NEED OF HELP. I JUST WANT MY MONEY BACK FOR ALL THIS WAS A WASTE OF TIME, ESPECIALLY GETTING SUMMONS FOR TWO COURT ORDERS!

IN A MESSAGE FROM HER, HOWEVER SHE HUNG UP ON ME REALIZING THAT I'M ON TO HER GAME!

Never again! 

CALLS BY KRIS

888.556.5436 at 7:10 CST she called me to blast me out of refusing to participate in the program any longer.

888.556.5436 , She continued to blast me saying I was not thinking clearly. HUNG UP ON HER AFTER THAT. 

Keep in mind my court date was the 14th, which was two days away.

Jan. 8th at 556pm, Kris calls me back and said, it's a no go. People will not speak to me nor with you, unless I have papers given me permission for Discover and Capital one (2 weeks later they never received the forms, even with emai)

Jan 6 at 1130am she attempted to play another one over on me by pretending to be with clients.

Jan 2 at 1152am she calls and tells me no luck.

Jan 2 st she said she's still on hold for several hours while everything discussion I've ever had with her has been on speaker phone.

Jan 2, I call her demanding what the crap is going on?! No body is telling me a d**n thing!

Jan 1 at 922 am same ole store, on hold and waiting for call back..

23 minutes ago

AND WHAT REALLY SET ME OFF WAS HER QUOTE: She has verbally attacked me over my phone line saying I have no life and look forward to being homeless if I don't get this fixed out quik.

I WILL BE SPREADING THIS AROUND TO OTHER MEMBERS AND FRIENDS IN NEED OF HELP. I JUST WANT MY MONEY BACK FOR ALL THIS WAS A WASTE OF TIME, ESPECIALLY GETTING SUMMONS FOR TWO COURT ORDERS!

IN A MESSAGE FROM HER, HOWEVER SHE HUNG UP ON ME REALIZING THAT I'M ON TO HER GAME!

Never again! 

CALLS BY KRIS

888.556.5436 at 7:10 CST she called me to blast me out of refusing to participate in the program any longer.

888.556.5436 , She continued to blast me saying I was not thinking clearly. HUNG UP ON HER AFTER THAT. 

Keep in mind my court date was the 14th, which was two days away.

Jan. 8th at 556pm, Kris calls me back and said, it's a no go. People will not speak to me nor with you, unless I have papers given me permission for Discover and Capital one (2 weeks later they never received the forms, even with emai)

Jan 6 at 1130am she attempted to play another one over on me by pretending to be with clients.

Jan 2 at 1152am she calls and tells me no luck.

Jan 2 st she said she's still on hold for several hours while everything discussion I've ever had with her has been on speaker phone.

Jan 2, I call her demanding what the crap is going on?! No body is telling me a d**n thing!

Jan 1 at 922 am same ole store, on hold and waiting for call back..

I gave up and took matters into my own hands since court was on the 14th! 

Pretty pitiful.