;
  • Report:  #249828

Complaint Review: Inn Seasons Resorts - West Yarmouth Massachusetts

Reported By:
- Warner, New Hampshire,
Submitted:
Updated:

Inn Seasons Resorts
212 Mid Tech Dr West Yarmouth, 02673 Massachusetts, U.S.A.
Phone:
888-873 2766
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
We became members at Inn Seasons, Vacation Club, several months ago.

Sadly, some of what was said about commitment to customer service has yet to materialize.

My credit card was billed $99.00 on Jan. 27th. This was the deposit for our

"free "week-end if we brought another couple with us, for a sales presentation.

I was told I could choose my own date. The people we invited were not interested. We looked for another couple. While doing this, a reservation sheet arrived setting a date for us. I had specifically stated I would set the date and let them know.

I responded, in writing, to the above address, cancelling it and asking my credit card deposit be refunded.

Sometime later, my wife received a call about the reservations. The female caller was rude and upset her. I spoke to the caller and told her the reservation had been cancelled in writing.

She said there was no record of this. She was not rude to me, just business like and quite uninterested. She had no record of my letter and apparently that was that.

I told her to cancel this reservation and credit my account. This was not done. The charge stayed on my cc bill.

In Feb. we spent some time in West Yarmouth taking advantage of our Bonus Time.

On the first night we did not get any sleep. Loud people in the room above.

On the second night, we did not get any sleep. A rather loud party above our heads. Different people this night. Employees of Inn Seasons.

My daughter went up about 1:00 AM to ask them to quiet down. They did not. There was no one on duty at the desk to help us. My daughter went upstairs yet again.

She received a profuse apology and learned that one or more of the occupants were employed in the Sales Dept in NH.

My daughter was told she would be called the following week and given a free week end, for the inconvenience. This call never came.

I wrote a letter of complaint to the above address. It went unanswered.

All in all the Inn Seasons experience has not been what I was lead to believe it would be. It is more like a comedy of errors and uncaring employees.

I am not willing to let such a large amount of money ride on such shoddy customer service or take a chance on future vacation endeavors ending up like what I have seen so far. I have asked for a refund.

Inn Seasons has informed me they have a "No Refund" Policy.

On May 9, 2007 I was notified by Stephanie Southworth a manager, that my complaint was sent up the chan of command. Two weeks later no response has been received.

John

Warner, New Hampshire

U.S.A.


2 Updates & Rebuttals

John

Warner,
New Hampshire,
U.S.A.
Inn Seasons Resorts

#2Author of original report

Fri, June 08, 2007

I have been waiting for several weeks for a response from the Administrative level. I was promised one and have made several requets, but it has not come. This is indicative of the whole problem/program. They are quick to take you money but anf follow up service is non-existent, at least for the serious stuff. I feel like leaving my money in their "Vacation Program" is like a roll of the dice. I am not wiling to take the gamble.


John

Warner,
New Hampshire,
U.S.A.
Inn Seasons Resorts

#3Author of original report

Wed, May 30, 2007

I sent a final compliant and demand via an e-mail and asked that it be forwarded to the CEO. I am told that it was. I sent the same letter to the CEO via Certified Mail. This was last week. There has ben no response of any kind. My request to be provided with an Administratie fax number went unanswered. Overall this fits the picture as I have experienced it. A big hurry to get my money but when it comes to old fashioned Customenr Service, it is lacking. I have not used any of my time/points so Inn Seasons loses nothing by regundng my money. They state they have a "No Refund" Policy. I am not willing to gamble on the situation improving, based upon the several problems that I have experienced.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//