Complaint Review: International Diesel Ltd (aka) 65ldiesel.com (aka) 65engineparts.com - Ronkonkoma New York

Mr. Montpelier purchased a GM 6.5L diesel engine. This engine was a complete assemble engine. All of our engines get Dyno-tested for 92min, this timer is control by the dyno it's self not one hour like Mr. Montpelier states. After three months of Mr. Montpelier using his truck, he had called us that the engine was no good after 3,128 thousand miles, he told us that he needed a replacement sent to him ASAP. Eddie our sale-rep told him would you please tell me what happen to the engine, he told Eddie I'm not sure it just stops working. Eddie had told him please send us the engine back and once we receive it, we will inspect it and find out what cause the engine to fail. He had said NO, he demand for a replacement engine to be sent to him ASAP and once he receive the replacement engine he would then return the warranty engine back to us. Eddie had told him that he was sorry but that he would not be able to send out a replacement engine without the warranty engine being brought to us for an inspection. The reason of that is we Dyno-test the engines here before we ship them out to our customers so we are 100% sure that the engine that is being shipped to our customer is a running engine. Mr. Montpelier told Eddie our sales-rep how about if I would pay you for another engine and then you could ship the engine to me. Eddie our sales-rep agrees, and once that payment posted the second engine was in route to Mr. Montpelier. Once Mr. Montpelier received the engine and had the engine installed, and again complaining about the engine leaking after the engine had ran fine at our location. Eddie our sales-rep had told Mr. Montpelier how could it be that the engine ran fine at our location and once you received it there a problem. Nothing Eddie our sales-rep would do for Mr. Montpelier, would not satisfy him. (Always something...) Mr. Montpelier told Eddie our sales-rep that he was going to return the engines and once we receive them he would like a refund that Eddie our sales-rep agrees to. Now when the engines got here the first one was inspected and found that a number 8min socket was drop in the engine causing the engine to fail and the second engine was fine. Eddie had contacted Mr. Montpelier to let him know the reason why the engine fail after 3,128 thousand miles. At that time Mr. Montpelier disagree with Eddie. Eddie had told Mr. Montpelier that we would refund him for the second engine but not for the first base on the damages the first engine revived due to his mechanic or the person that installed it. Mr. Montpelier had disagreed... Later on Eddie our sales-rep contacted Mr. Montpelier to offend him a deal. The deal was that we International Diesel were going to him a new complete assembled engine value for $9,500. Mr. Montpelier did accept this offering and this was offer to Mr. Montpelier out of good faith. We at International Diesel did everything in our power to please him in every way but Mr. Montpelier was looking for a free engine... We lost on the First and second engines because the first engine was destroyed (crankshaft N/G and engine block N/G...) The second one all the lost on all the inturnal parts that can not be reuse because all of our engine goes with all new OEM parts. Plus the new complete engine that was sent to him as well. Total value of $19,300 Mr. Montpelier First Engine Second Engine Third Engine Destroy / mechanic Good New $4,900 $4,900 $9,500

Mr. Montpelier perchased a GM 6.5L diesel engine. This engine was a complete assemble engine. All of our engines gets Dyno-tested for 92min, this timer is control by the dyno it's self not one hour like Mr. Montpelier states. After three months of Mr. Montpelier using his truck, he had called us that the engine was no good after 3,128 thousand miles, he told us that he needed a replacement sent to him ASAP. Eddie our sale-rep told him would you please tell me what happen to the engine, he told Eddie I'm not sure it just stop working. Eddie had told him please send us the engine back and once we recieve it, we will inspect it and find out what cause the engine to fail. He had said NO, he demand for a replacement engine to be sent to him ASAP and once he recieve the replacement engine he would then return the warranty engine back to us. Eddie had told him that he was sorry but that he would not be able to send out a replacement engine withouut the warranty engine being brought to us for a inspection. The reason of that is we Dyno-test the engines here before we ship them out to our customers so we are 100% sure that the engine that is being shiped to our customer is a running engine. Mr. Montpelier told Eddie our sales-rep how about if I would paid you for another engine and then you could ship the engine to me. Eddie our sales-rep agree, and once that payment posted the second engine was in route to Mr. Montpelier. Once Mr. Montpelier recieved the engine and had the engine installed, and again complaining about the engine leaking after the engine had ran fine at our location. Eddie our sales-rep had told Mr. Montpelier how could it be that the engine ran fine at our location and once you recieved it there a problem. Nothing Eddie our sales-rep would do for Mr. Montpelier, would not satisfied him. ( always something... ) Mr. Montpelier told Eddie our sales-rep that he was going to return the engines and once we recieve them he would like a refund that Eddie our sales-rep agree to. Now when the engines got here the first one was inspected and found that a number 8min socket was drop in the engine causing the engine to fail and the second engine was fine. Eddie had contacted Mr. Montpelier to let him know the reason why the engine fail after 3,128 thousand miles. At that time Mr. Montpelier disagree with Eddie. Eddie had told Mr. Montpelier that we would refund him for the second engine but not for the first base on the damages the first engine revieved due to his mechanic or the person that installed it. Mr. Montpelier had disgree... Later on Eddie our sales-rep contacted Mr. Montpelier to offen him a deal. The deal was that we International Diesel was going to him a new complete assembled engine value for $9,500. Mr. Montpelier did accept this offering and this was offer to Mr. Montpelier out of good faith. We at International Diesel did everything in our power to please him in every way but Mr. Montpelier was looking for a free engine... We lost on the First and second engines because the first engine was destroyed ( crankshaft N/G and engine block N/G... ) The second one all the lost on all the inturnal parts that can not be reuse because all of our engine goes with all new OEM parts. Plus the new complete engine that was sent to him as well. Total value of $19,300 Mr. Montpelier First Engine Second Engine Third Engine destroy / mechanic Good New $4,900 $4,900 $9,500