- Report: #1288309
Complaint Review: intoxalock company - Des moines Iowa
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intoxalock company
11035 aurora avenue Des moines, 50322 Iowa, USA
Phone:
1-877-777-5020
Web:
www.intoxalock.com
Categories:
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intoxalock company IID. (allysa) patrick) Sent a defective interlock device to be installed on 2003 chevy trailblazer Des moines Iowa
Installation of interlock device (February 17 2016) This is my accurate account of what happened....... I leased a interlock device from company called intoxalock based out of des moines, iowa....... the courts in my county ordered device to be installed on a 2003 chevy trailblazer.. (alcohol monitor device) I went to a place called auto doctor which did the installation .. Device was installed by man named hank. He informed me he has done more than just a few.. But before the installation their was problem with tracking the box containing intoxalock..#1 misplaced on ups truck..... Next issue, device was not easy to use even with help of installer.. Had to wait up to 15 minutes due to not exhaling/inhaling possibly... But then finally truck started after 2 attempts (initial)... Drove chevy truck home where the device did a rolling breath test which triggered it to honk horn for few minutes... very strange? Vehicle had to do rolling retests 3 separate times on way home with problem blowing into device... I called the company which they have a not easy navigating their phone calls which they put me in touch with troubleshooting technical problems... I was so frustrated with device's performance that at this point would like to not even drive it because of interlock device being so difficult... The breath counts/beeping is not user friendly, and now very unhapppy about getting them as company doing business with... I plan on filing a complaint against this company due to their business practices bbb I do know every state has its requirements for device but it should be far easier to operate even for a man like myself..... My idea intoxalock should accept the return of said device. Credit me with the install fee, have device returned/ close out my account...
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