Complaint Review: Intoxalock - Des Moines Iowa

Since I had this device from May 20 2017 until now November 14 2017 its been nothing but hell. I was court ordered to have this device in my car for six month (05/20/17-11/20/17) how ever when I went to renew my license yesterday 11-13-17 my license indicated that the interlock device expires 05-18-18 I received no noticed in the mail from the DMV nor Intoxalock of this new termination date so I contacted Intoxalock and the Rep was so rude and uneducated on explaining why I had two different lease ending dates. Since I had this device I passed every start-up blow and retest I had only one lockout for leaving my car running while I went inside of the gas station and missed a retest and had to blow for a third retest and passed. I had to pay a $75 lockout fee.

Last week after having this device for five in a half months I got my first failed alert on the device because I sprayed my perfume right before I had to blow to start my car and I was so terrified because I never failed a blow test and didn't know what to expect but I only had to wait four minutes and thirty seconds to try the start-up again and I PASSED then I was able to start my car and leave. Few days later I received a second failed when my mother in law asked to drive my car for the first time which she had trouble blowing correctly because she have a pace maker in her heart and the device kept telling her to blow harder she also advise me she had just brushed her teeth and use mouthwash which will cause a failed result and after I showed her how to blow she passed the initial start-up and retest.

I don't deserve to have the device in my vehicle for another six month I have a perfect driving history since my DUI in 2014, NEVER failed a retest and a almost perfect interlock testing record I got my first failed message at start-up five month after having my device installed due to perfume not alcohol and I make my device lease payments on time every month and If I got paid late before I can do my calibration I always call to let them know. It comes down to the Companies best interest- MONEY future revenue, because admitting that they might have defective equipment wouldn’t help them out in that area. This device is also destroying my Mercedes by killing my battery and causing computer issues. Ive served my time with this device and learned my lesson. I want this device removed on the date promised by the courts and stated on my intoxalock contracts which is 11-20-2017

**** UPDATED***** Today is 11/30/17 I still have this stupid device on my vehicle I contacted the company on my supposed to be last date on this installation 11/20/17 they couldn't answer none of my questions like always but told me they are emailing someone in the DMV almost a week later NO response from Intoxalock nor the DMV to why this device is still in my car I already gave them over $600 for the 6 months and now they want more money from me this RIDICULOUS. I received no notification from this company nor did I receive any information from the DMV. No letters, emails or phone calls I don't know what's going on. Intoxalock is ruining my life and my car. They’ve submitted false reports to the DMV this company is a money-hungry con artist that needs to be shut down.