Gordon
Phoenix,#2UPDATE EX-employee responds
Mon, October 22, 2007
You miss the point when you say "they are fully aware it is a scam". We weren't aware. I worked with IPA for over 4 years and in many cases we did good work. However many things that occurred happened in an information vacuum. And if several good things are happening--and they were, perhaps not any more--then it is easy to justify and use defense mechanisms to de-value the contradictory information. It is common psychology, but it works. If the salesman doesn't know that the appointment is phony, then the salesman can continue to work, and sooner or later, one appointment will give him hope. Maybe that appointment will sell, and maybe the "analyst" will arrive and have an open-minded audience. And just maybe that "analyst" will be an analyst and do the job of identifying costs of doing business badly, and maybe that analyst will have enough credibility to get the "go-ahead" (the working agreement signed). I did see many cases out west where the "go-ahead" had probably been signed by mistake, or perhaps even forged, when the so-called "analyst" had simply put a piece of paper in front of the client and the client was probably told "go ahead and sign these papers, they just prove I was here" or something similar, because the so called "client" was completely unaware that I was arriving. But many times everything was on the up-and-up, and of those many times, we actually managed to do a good job. The good clients don't write "rip-off report" and the good employees are afraid to, trust me, because they won't last long. I personally am not welcome back there (although I admit I tried) because I took too good care of the client, that is, counseled them about how to get the work without putting up with this BS. That is definitely (and unstated) against the culture of the company, but it needed doing so I did it. However, there is a whole strata of what the biz calls "BMS"--below minimum standards--that John and his cronies don't mind making money off of, anyway. Those are the ones who are mostly represented in the Rip-off Report. Not that it makes it acceptable, it doesn't. But--there are a lot of companies, some I've worked with in the same towns/cities as those the complainants are from, who we did good work with. I was first acquainted with the "they took our post-dated checks and cashed them all whether we wanted them to or not" in Kansas City (a suburb north actually) with some really nice people. I did a complete project, sent the post-dated checks, and after the project was over called them back to see how it was going and the entire value of the project had been seriously compromised by the "office" (and nobody has any accountability there either--the CSD (consulting services director) is nominally in charge of the project and the collections, but they blame "accounting" and nothing can help the business at that point anyway--in this case, they couldn't make payroll because of the "mistake")--when all this happened, the client "threw the baby out with the bathwater", that is, over-reacted and assumed that everything was wrong with the project. I see that same thread of ideas here. I would ask that you all pay careful attention to the good ideas and not let the "perfect" (or in this case, the honest or acceptable) be the enemy of the "good"--use the material, in many cases it really will help and God knows you paid enough for it. Overpaid--yes, unfortunately--but where else can you get this? Again unfortunately, these people's greed has completely ruined the business of small business management consulting, introducing an element of distrust that is well deserved--for them--but not necessarily deserved for the methods taught, or at least the basic ideas. Don't throw the baby out with the bathwater--but there's no use in keeping IPA in business, either, because they are fundamentally flawed with a dishonest infrastructure of values and ethics.