- Report: #302348
Complaint Review: Jagex Runescape - Internet
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Author Confirmed
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Jagex Runescape
[email protected] Internet, U.S.A.
Phone:
011441223426005
Web:
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Jagex Also Known To Many As Runescape... PARENTS PLEASE READ My son's account was ripped off by Jagex Somewhere Out Of The Country Go Figure Internet
attention to all parents out there i have paid my sons membership for two years on runescape which is affiliated with jagex and this company is out of the country. I have paid two years worth and recenlt last week another payment. now the email reads his acc ount is locked i sent these people an email and to my suprise n o response where are they? why wont they contact the consumers back? we pay them! for thier services and they have no respect to contact me or anyone else. JAGEX YOU NEED TO CONTACT YOUR CONSUMERS !!! or are you to bad and tough or scared
STEP UP JAGEX
Smahan
new port richey, Florida
U.S.A.
STEP UP JAGEX
Smahan
new port richey, Florida
U.S.A.
1 Updates & Rebuttals
Deshale
Lynnwood,Washington,
U.S.A.
Jagex does not Email customers.
#2Consumer Suggestion
Fri, January 25, 2008
Jagex only uses their secure message center to contact customers. They do not use email. If you son's account is lock it is most likely due to the fact that it has become compromised and someone else besides your son has accessed it. They locked the account to prevent it from being used by unauthorized person. Follow these steps: First scan your PC to ensure it is clear of any Keyloggers or Trojans. These are often used in by script kiddies to "hack" Runescape accounts. The most popular methods of getting them on the target victim's PC is scripted Emails and Malicious websites. Then go to the Runescape site and chose the option "recover a locked account" under Account recovery section. It can take 3 or more days to recover a locked account because Jagex wants to ensure they give the account back to the right person.
