- Report: #183155
Complaint Review: Jagex - Internet
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Jagex
Internet, U.S.A.
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Jagex ripoff of items you buy for game then disappear Internet
my son plays the game bought some items to assist with playing the game, oh the company changed hands and they will not supplie us with the $80 of items he bought but gave a discount of 25% on other items($65). he then bought more $65. then on friday march 17th all the items he had bought were gone and they will not give a reason. they said someone must of got his password and took them. they could of been the ones that took it in 3 weeks he spend over $200 and it is all gone and they will not help. what a big ripoff so beware.
Dinah
xx, Hawaii
U.S.A.
Dinah
xx, Hawaii
U.S.A.
7 Updates & Rebuttals
Shawnhath
Palm Harbor,Florida,
U.S.A.
Are you stupid
#2Consumer Comment
Wed, July 02, 2008
According to runescape rules you cannot buy items form the real world as this is considered cheating please read The rules before you slander a company
J Buelow
Langley,British Columbia,
Canada
Deshale
#3Consumer Comment
Fri, June 27, 2008
Do you work for Jagex cause you seem to do a lot of talking as if you do. Because if you do I would suggest you tell your company to start dealing with the issues in the game and with customers instead of designing new Pokemon...errrrrm summoning pets to use in the game...The lack of customer support is one of the big turnoffs of this game. If you don't work for Jagex I would suggest you stop commenting because all it does is allow Jagex to do what it does best and that is to manipulate people eg. you into doing their customer support for them. They also manipulate children in the game to rat out people or report them for behaviour in hope that one day they may become a game moderator. By having game moderators this only encourages Jagex to supply less and less support as they have 10-14 year olds doing the job for them...even if it is done poorly.
Deshale
Lynnwood,Washington,
U.S.A.
It is Illegal
#4Consumer Suggestion
Tue, January 01, 2008
It is illegal to buy or sell Runescape Items for real Money. Jagex does not offer items for sale on their website for real money either. It seems that your child spent your money on Illegal items or GP on a 3rd party site which in turn also either key logged him or in some other way tricked him out of his password. Jagex Ltd is in no way responsible for illegal activity conducted by either a 3rd party site or in this case your son. I recommend the following actions: First scan your PC for any Keyloggers, trojans or other malware. Then after you are sure your PC is clean go to the Runescape website and have your son change his Password and recovery questions. Inform your son you will never again commit an illegal act on his behalf by buying Runescape items or money. Tell your son he is very lucky his account was not banned permanently by tricking you into committing an illegal act on his behalf. I further recommend that until your son understands the basics of PC security and online safety that he not be allowed to be online without supervision.
Deshale
Lynnwood,Washington,
U.S.A.
It is Illegal
#5Consumer Suggestion
Tue, January 01, 2008
It is illegal to buy or sell Runescape Items for real Money. Jagex does not offer items for sale on their website for real money either. It seems that your child spent your money on Illegal items or GP on a 3rd party site which in turn also either key logged him or in some other way tricked him out of his password. Jagex Ltd is in no way responsible for illegal activity conducted by either a 3rd party site or in this case your son. I recommend the following actions: First scan your PC for any Keyloggers, trojans or other malware. Then after you are sure your PC is clean go to the Runescape website and have your son change his Password and recovery questions. Inform your son you will never again commit an illegal act on his behalf by buying Runescape items or money. Tell your son he is very lucky his account was not banned permanently by tricking you into committing an illegal act on his behalf. I further recommend that until your son understands the basics of PC security and online safety that he not be allowed to be online without supervision.
Deshale
Lynnwood,Washington,
U.S.A.
It is Illegal
#6Consumer Suggestion
Tue, January 01, 2008
It is illegal to buy or sell Runescape Items for real Money. Jagex does not offer items for sale on their website for real money either. It seems that your child spent your money on Illegal items or GP on a 3rd party site which in turn also either key logged him or in some other way tricked him out of his password. Jagex Ltd is in no way responsible for illegal activity conducted by either a 3rd party site or in this case your son. I recommend the following actions: First scan your PC for any Keyloggers, trojans or other malware. Then after you are sure your PC is clean go to the Runescape website and have your son change his Password and recovery questions. Inform your son you will never again commit an illegal act on his behalf by buying Runescape items or money. Tell your son he is very lucky his account was not banned permanently by tricking you into committing an illegal act on his behalf. I further recommend that until your son understands the basics of PC security and online safety that he not be allowed to be online without supervision.
Deshale
Lynnwood,Washington,
U.S.A.
It is Illegal
#7Consumer Suggestion
Tue, January 01, 2008
It is illegal to buy or sell Runescape Items for real Money. Jagex does not offer items for sale on their website for real money either. It seems that your child spent your money on Illegal items or GP on a 3rd party site which in turn also either key logged him or in some other way tricked him out of his password. Jagex Ltd is in no way responsible for illegal activity conducted by either a 3rd party site or in this case your son. I recommend the following actions: First scan your PC for any Keyloggers, trojans or other malware. Then after you are sure your PC is clean go to the Runescape website and have your son change his Password and recovery questions. Inform your son you will never again commit an illegal act on his behalf by buying Runescape items or money. Tell your son he is very lucky his account was not banned permanently by tricking you into committing an illegal act on his behalf. I further recommend that until your son understands the basics of PC security and online safety that he not be allowed to be online without supervision.
Zack
San Antonio,Texas,
U.S.A.
Ahem
#8Consumer Comment
Wed, July 11, 2007
you can not buy items from jagex for the game. your son must of bought them from a website. it is against jagex rules to buy items/money from websites.
