- Report: #498964
Complaint Review: Jomashop - BROOKLYN New York
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Jomashop
http://www.jomashop.com/ BROOKLYN, New York, United States of America
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Jomashop Ebay seller: Jomashop $2900 watch was sold defective with paperwork proving authenticity missing. Refunds process is flawed and CSR is a liar. BROOKLYN, New York
To put it into perspective: it's been 1 month since I bought the watch from Jomashop. For last 2.5 weeks they have both the watch and my almost $2,900 payment and the only thing I have is a promise to be taken care of...
I bought the watch from Jomashop store on Ebay on August 27nd. I was aware they are a "grey" market dealer and I didn't expect much, but to their credit, the watch came fast. After winding the watch, and trying them on, I realized that the chronograph function was not working properly. I tried to reset the chronograph couple of times just to make sure, but I was correct: the chrono was defective. I tried to report the issue to jomashop the next day (August 28) via email, but 2 days of emails went unanswered, so I decided to give them a call.
I placed a call and started going through their call menu and after waiting for "the next available representative" for 2 days I finally got a hold of the rep. I explained what happened and requested an RMA. The rep made me describe the defect multiple times refusing to believe there is an actual defect. I told him I already own one Breitling with Chrono and I know how it should work and when it's broken. He promised to consult his Refund dept. if the return is allowed in my case. Another 2-3 days passed by when I finally received the RMA number. Now, this has been 1 week since I bought the watch...
They received a watch back on September 8. Thinking it may take a day to process I gave them a call only 2 days after it was delivered. And here it started. The rep started feeding me stories about the refund taking 7-10 days to process. I waited another week. Knowing he would not call, I called myself. For 2 additional days they were "looking into receiving the RMA and determining the level of defectiveness".
Its been 3 weeks from my purchase when the rep finally agreed that the watch were indeed found defective. He asked whether I would like this watch repaired, a replacement watch or the refund. I said that I prefer the same model and color replacement or full refund including the $25 for shipping the watch back. The rep said that they would be glad to send me a replacement. Another 2 days passed I was told the replacement watch was not stock. I said the refund was fine. The rep promised to process the refund shortly and even asked me to email him a copy of FedEx receipt for the return shipping. This was September 16, i.e. 4 weeks from my purchase.
I waited another couple of days and tried to call back but my calls went unanswered, so I was forced to open the dispute with Paypal and Credit Card...
Given my experience, I strongly advise you against dealing with Jomashop whether the small purchase or large. If something goes wrong, you will NOT BE TAKEN CARE OF and will be forced to go the dispute routes instead of enjoying your purchase.
1 Updates & Rebuttals
holdemxpert
San Clemente,California,
United States of America
I only have good things to say about Jomashop
#2Consumer Comment
Sun, December 26, 2010
If you look at other sites Jomashop consistently runs 4.5/5 and 9.7/10 and are A+ with the BBB (or whatever their highest rating is).
I dealt with both sales and returns/repairs this holiday season and they delivered quickly, responded to concerns, and paid for a battery replacement, all in 3 days. In the process of replacing the battery the jeweler confirmed the authenticity of the movement.
They do a high volume of business and unfortunately some customers are going to have issues. Don't let these reports deter you from doing business with them.
Yes...be aware that as a reseller the manufacturers warranty doesnt apply. However they replace that with a Jomashop warranty, and based on my experience would expect that to be as professional as sales and returns.
