- Report: #1494086
Complaint Review: JustFly - WA
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Author Confirmed
Why?
JustFly
WA, United States
Phone:
800-717-5015
Web:
justfly.com
Categories:
Business Rating:
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JustFly FlightHub Refuse to issue refund WA
I have requested a refund as is mandated by the DoT for flights cancelled due to CoVid, Flight from GGT-FLL, 04/16/2020, returning FLL-GGT 04/20/2020. I spoke with Silver Airways directly and they confirmed that I am due a refund if requested vs. a travel credit but that the online agency I used would issue the refund.
I spoke to a representative this morning (04/16/2020) live on the telephone at JustFly who confirmed that I would be able to get a refund vs. a travel credit but that I needed to send an email to [email protected]. I have done that this morning and they are advising that the airline is not issuing refunds and that they will only provide me with a travel credit. This is wholly unacceptable as I am entitled to a refund. They must think I am unaware of my rights.
