- Report: #723573
Complaint Review: karen huebert - coweta Oklahoma
Reported By:
karen -
coweta, Oklahoma, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
karen huebert
10602 s 359th e ave coweta, 74429 Oklahoma, United States of America
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supposedly a virus was on my computer, bestsoftsolutions locked my computer until I re-newed my McAfee @ 59.95. Now I have a virus coweta, Oklahoma
i was advised that i needed to run my anti-virus. I started a scan and my computer was locked up and I was advised I neede to re0new my anti-virus. I paid 59.95 for an update and then programs started to shut down. i had been infected with a virus, supposedly from job boards and websites like monster.com. this came from bestsoftsolutions,com
2 Updates & Rebuttals
spc3rd
Williamsburg,Virginia,
USA
Update to my previous rebuttal...
#2Consumer Comment
Tue, May 03, 2011
In doing a little more research Karen, I find that the "bestsoftsolutions.com" website has been flagged as a known phishing site by McAfee's site advisor and McAfee specifically warns that extreme caution be used if a person elects to visit this site.
spc3rd
Williamsburg,Virginia,
USA
Your problem sounds more like a malware issue
#3Consumer Comment
Tue, May 03, 2011
It is rather difficult to discern specifics from your posted complaint. What EXACTLY were you doing at the time you were advised to run your AV software? Were you on a particular website? Did a pop-up suddenly appear stating your computer was at risk and asking you if you wanted to run your AV software?
From the extremely limited info you've provided, it sounds as if your computer became infected with malware, not a virus. Most all of the major AV software providers, such as, McAfee, Norton, etc will NOT catch malware infections. I would suggest you download the free version of Malwarebytes and run a full scan with it. There is a proliferation of fake anti-malware infecting computers just about everywhere and new variants appearing each day. These programs may be acquired through an email you may open, from a website (including sites like Twitter and Facebook too), and clicking on unfamiliar links, both on websites and within emails you receive.
These fake anti-malware (or fake antivirus programs), are intended to try and scare a user into believing their computer has become infected. They will then ask if you want to run your AV program and/or tell you that you must pay a certain fee in order for the infection to be eliminated. UNDER NO CIRCUMSTANCES PROVIDE YOUR CREDIT CARD OR OTHER PERSONAL INFORMATION!!!
McAfee does NOT "lock-up" anyone's computer! They will advise you via email when it is time for you to renew you subscription (unless you have signed up for the automatic renewal option).
The Malwarebytes software can be downloaded from this site: http://malwarebytes.org/
It will quarantine anything suspicious into a log file, where you can see just what type of infections were discovered, then delete them. MAKE SURE YOU DOWNLOAD ONLY THE FREE VERSION! The FREE version does not have real-time scanning capability as does the paid version. It is always advised that you never have two computer security programs running concurrently on the same computer in real-time as this could create problems.
Lastly, may I suggest you visit the McAfee community forums website. You can find considerable help at this site from the moderators and McAfee techs who respond to questions posted by people having problems such as yourself. The website is: http://community.mcafee.com/.
There is a wealth of information regarding the latest security threats available on the site as well. The McAfee community forum site can also provide you with more step-by-step specifics for dealing with these type threats and procedures for removing them than I can here.
Hope this helps some!
