Iris
Beverly Hills,#2Consumer Comment
Thu, November 06, 2008
No, companies like Live Person (aka Kasamba) and Keen do NOT verify the credentials of their so-called experts. ANYONE can create an "expert" account. They only ask for a W-9 and tax ID number, name and address. LP requires you to accept the first month's payment as a check, and that you cash/deposit it at a bank. From then forward, you can elect to receive payment via Paypal. There is no screening process. No verification of credentials. Heck, they don't even verify if someone is legitimately a doctor before allowing a "medical" expert to sign up. They throw on the disclaimer that "Experts are not employees or representatives of LivePerson." However, this is untrue and would not hold up in a US court of law. The fact that they take collect the monies and control payments to the "experts," and have the ability to direct when "experts" can work, what they can have on their pages, etc., automatically makes them a party to the transaction and 100% involved. Just because something is in print does not make it enforceable legally. For example, if you give your keys to a valet attendant at a restaurant and they have a sign that says they are not liable for damage to your vehicle or missing items, that is incorrect. The minute they take your keys, they are liable, regardless of what the sign states. Similarly with companies like LP, they can claim it's for "entertainment purposes" and claim that are not associated with the "experts," but if you were to pursue a lawsuit against them, you would name them as defendants AND no court would let them off the hook. You are correct that it is impossible to know who is truly on the other end of a computer. The world of psychics is unregulated because it gets away with being an "entertainment" category. But a lot of the information/advice dispensed can have tragic consequences, and can emotionally devastate the recipient of the reading. There are only a few effective ways to bring about change. 1. Boycott the industry entirely. Do not avail yourself of any readings or services from online or offline psychics. 2. Bring about a class action lawsuit to bring national attention to the problem. With the wonderful election of Barack Obama, we have just seen in the US that change CAN and DOES happen when enough people unite for a singular goal or purpose. Until people spend their money in emotionally healthy ways (and not on psychic readings), the scammers will continue to thrive. Companies like LivePerson MUST be held accountable. They knowingly allow frauds on their site. Even when they are told that photos are fake, profiles are fake, readers are fake, client information is shared, ratings are manipulated... even with all that knowledge, LP chooses to turn a blind eye and allow the fraud to continue. They KNOWINGLY participate in the fraud by not eliminating it from their site. LP is driven by MONEY, not integrity.
Helene
Elgin,#3Consumer Comment
Wed, November 05, 2008
When you consider that the vast majority of these people are SCAMMERS who only PRETEND to be PSYCHICS and their information is FAKE, then WHY SHOULD YOU BE SURPRISED WHEN THE PHOTOS WHICH ARE SUPPOSED TO BE THEM ARE FAKE TOO? YOU CAN'T REALLY BE SURE WHO IS ON THE OTHER COMPUTER ANYWAY! COULD BE ANYBODY! DO THESE 900-PSYCHIC HOTLINES CHECK CRIMINAL HISTORIES OF THEIR EMPLOYEES? OR CARE? I HAVE NO IDEA BUT I HAVE TO WONDER. THE ADVICE IS FAKE. THE ALLEGED PSYCHIC POWERS ARE FAKE. THE PHOTO IS FAKE. SO KEEP YOUR MONEY AND DON'T GIVE IT AWAY TO FAKES!
Lucy
Australia,#4Consumer Comment
Tue, November 04, 2008
I had a couple of readings with Marshall a year or so ago and he was very accurate and honest with me. His predictions did come true. Regardless of wether his photo is real or not, doesn't change the fact that he is a genuine reader.
Augusta
Stroudsburg,#5Consumer Comment
Mon, November 03, 2008
Fiona -- whoever you are, you have done a great service! The shock ripples that are waving over some clients is just amazing - these posts of yours have provided real proof of the deceptions that some use.