- Report: #568368
Complaint Review: KEITH WELLMAN - FX MARKETING & EVERYDAY WEALTH LLC - McDonough Georgia
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KEITH WELLMAN - FX MARKETING & EVERYDAY WEALTH LLC
1561 Highway 42 N McDonough, 30253 Georgia, United States of America
Phone:
770-898-1800
Web:
www.easysalesformula.com
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KEITH WELLMAN - FX MARKETING & EVERYDAY WEALTH LLC Everyday Wealth LLC, Dishonest about their refund policy, refuses to admit any wrongdoing in their customer support McDonough, Georgia
This is regarding my purchase of the Automated Sales Formula (ASF) on January 7, 2010, and I have deeply regretted this purchase ever since.
First of all, I have been very disappointed in ASF's customer service. I sent in a request to get a refund to their support team on January 29, 2010 (since I believed they had a 30 day refund policy and I was within that timeframe) but Erica flat out told me that they couldn't process a refund since I "missed the 72 hour deadline", which is in place so "people couldn't abuse the system but still allow people to see the program and get a refund if they decide it's not right for them". I am pretty sure there was no mention of such a 72 hour refund policy on their promotional video but when I stated this to Erica, she claimed that such a time period WAS mentioned in the promo video.
But I then explained to Erica that I had submitted an email to their support team at JustAskKeith.com (since that is the support listed when I log into ASF) with a question regarding the set-up of my site soon after purchasing ASF, but it took so long to hear back from them i.e. a few days, and when I did hear back from somebody there, I was told that I should have contacted the VIP help desk at ASF instead (their support team solely for technical issues). So it took another few days to hear back from someone at the VIP help desk at ASF, who answered my questions and that's when I found out that the program wasn't what I expected i.e. I thought that someone would set up the site for me, but I have to do it myself.
I think it's unfair that they are refusing to grant me a refund since their support teams were the ones who couldn't respond to my concerns within the 72 hour deadline due to the confusion. If they couldn't respond soon after I submitted that email, how could I meet that 72 hour deadline to see if the program is "right" for me or not?
I then tried to contact Michael Rasmussen about this matter on January 29, 2010, since he is the affiliate from whom I bought ASF, but he hasn't responded so far either.
At this point, I contacted my credit card company about this matter and the customer service rep found out that Keith Wellman's FX Marketing website states a "purchase agreement/refund, return policy" with a 30 day refund policy for their products:
www.fxmarketinginc.com/wellman_tos_esf.htm
So I then emailed the above link to Erica on February 5, 2010 but I haven't received a reply from her regarding this 30 day refund policy on their company website so far, which is already a reply in itself i.e. a further refusal to listen to their customers' concerns.
Thus, I have no choice but to file a report on Ripoffreport because it's ridiculous as to how I have stated the facts to the support team at Everyday Wealth that indicate they were the ones at fault here and yet, Erica has told me that Keith Wellman has stated a "no questions asked" 72 hour refund policy for ASF and that if they were to issue me a refund at this point based on my reasons, they would be "breaking the law" because it's now past the 72 hours and it would be "unfair" to other customers who might also want a refund at this point too. All Erica would promise is that the support team would be able to "help me make money".
I always thought the "customer was right" but in my situation here, it seems like Everyday Wealth is refusing to admit any wrongdoing in their refusal to issue me a refund and this speaks volumes about their customer service mandate.
1 Updates & Rebuttals
Dora
Scarborough,Ontario,
Canada
Refund posted, but it took nearly 3 months!
#2Author of original report
Sat, May 15, 2010
Well, I finally did get my refund posted to my cc on May 7, 2010, but ONLY after I contacted my cc company and had them do an investigation on this matter. Erica sent me an email dated February 17, 2010 stating that the refund had been issued to me but since I didn't see it posted to my account in the 30 days afterwards, I had to contact my cc company to pursue this matter further.
During these initial 30 days, Erica and the other support personnel insisted that the refund had been posted to my cc on file but if that's the case, why did it never get posted in reality? The fact that I had to go through further hurdles with my cc company in order to get the refund posted to my account speaks for itself (Keith, maybe you should check to see if your merchant company is processing transactions effectively?). Regardless, I'm just glad that I got my refund in the end!
