- Report: #1290938
Complaint Review: Kelly Pope's RV Repair - Satellite Beach Florida
Reported By:
Kimberly Kelley -
Nashville, Tennessee, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Kelly Pope's RV Repair
401 Bridgtown Ct Satellite Beach, Florida, USA
Phone:
3214747322
Web:
N/A
Categories:
Business Rating:
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Kelly Pope's RV Repair Kelly's RV Repair RECURRING THEME - No Parts, No Refund - Excuses Satellite Beach Florida
Several jobs including replacing spring in patio awning, tightening driver size awning, installing sirius radio, install flat screen TV in bedroom, installing kitchen faucet. Other work included "no charge for the fuel gauge" which is good since it still doesn't work, "fixing" the arm on our front door, ordering 3 bay latches.
Most of the work done was done satisfactorily although everything seemed to take longer than Kelly expected. The "other work", well, the fuel gauge still doesn't work, the arm rivet on our front door having been hammered into oblivion needed replacement, and the 3 bay latches were never received by us.
Hubby felt sorry for Kelly and I did, too, until I read the rip-off report from August 2013 to May 2014 by a military man, with a very similar history of communication with Kelly. "Heart attack", "house burnt down", "no response", "promises not kept" and in this case, we never received our latches NOR did we ever receive our refund. The work was done in November 2015. It's March 1st but I don't expect to receive either our money or our latches.
Unfortunately the lack of response AFTER the work regarding the latches, deceit and repeat of excuse of heart attack, true or not, it sounds suspicious. On 12/6, he texted that sorry he had been out of town for a few days, no more response until 1/7/16 stating he was sorry that he had been in the hospital with a heart attack. Same day he said he HAD received the latches, but his "issues" happened 3 days after our job in mid-November. Apparently he uses the "guilt card" to create more delays
After that, my husband took over trying to communicate and get our latches or refund. After sending the shipping address to him several times, at some point, he said he sent the latches, priority mail, but could not come up with the tracking number and of course, we never saw the latches. His "wife" got involved in the convo, but the same stall, promises not kept and I hope it's not happening to many others.
I guess the taking payment for parts to be ordered and not installed or sent is just another revenue stream. I'm giving him a "fair" rating because most of the work he did has been satisfactory, but the run-around about the latches was not. This is my own opinion, not my husband's, although his text exchange with my husband was quite lively with colorful language.
So, once Kelly reads this, I will probably get some scathing retort, I don't care. We will not ever call him again and we have already let our RV peeps and campgrounds in the area know of our experience. All in all we feel fortunately we only got cheated out of $150, not over $1,000 like each of the other people we read about.
