- Report: #154845
Complaint Review: Kimberly Credit Counseling - West Palm Beach Florida
-
Author Confirmed
Why?
Kimberly Credit Counseling
2540 Metrocentre Blvd Ste 1 West Palm Beach, 33407 Florida, U.S.A.
Phone:
888-546-7909
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Kimberly Credit Counseling RUINED CREDIT, GLORIFIED BILL PAY COMPANY, CHARGED ILLEGAL FEES ripoff West Palm Beach Florida
I WAS NOT TERRIBLY IN DEBT, BUT WAS FRUSTRATED WITH ONLY BEING ABLE TO MAKE MINIMUM PAYMENT ON MY CREDIT CARD ACCOUNTS. MY BALANCES WERE GOING UP EVEN THOUGH I MADE PAYMENTS DUE TO MY SKY-HIGH INTEREST RATES. I CALLED KCC IN 2003 TO SEE IF THEY COULD ASSIST IN LOWERING MY INTEREST RATES (SO I COULD PAY DOWN MY DEBT IN LESS THAN 20 YEARS). THEY INFORMED ME THAT IF I WENT INTO DEBT CONSOLIDATION WITH THEM, MY DEBT WOULD BE PAID OFF IN 4 YEARS. THIS SOUNDED GREAT SO I JOINED. I PAID THEM ADMIN FEES (AMOUNTED TO 35% OF MY TOTAL MONTHLY DEBT PAYMENT) EACH MONTH ALONG WITH PAYMENTS TO MY CREDITOR.
ONCE I ENROLLED, I STOPPED RECEIVING STATEMENTS FROM MY CREDITOR. I CONTACTED KCC & THEY SAID NOT TO WORRY, SOMETIMES CREDITORS DO THAT. I DID NOT WORRY AND MADE THE HUGE MISTAKE OF NOT RUNNING A CREDIT REPORT FOR 2 YEARS (WHILE IN THIS PROGRAM). BEFORE ENTERING THIS DEBT REPAYMENT PLAN, I HAD NO LATE PAYMENTS OR CHARGE-OFFS ON MY CREDIT. I ENTERED THE PROGRAM BECAUSE I COULD NOT SIGNIFICANTLY REDUCE MY DEBT B/C OF INTEREST RATES (& CREDITOR REFUSED TO NEGOTIATE LOWER RATES WITH ME).
IN APRIL OF 2005, MY CREDIT REPORT SHOWED HALF OF MY PAYMENTS WERE 30-60 DAYS LATE. I CALLED KCC IN A PANIC AND WAS INSTRUCTED TO FAX MY CREDIT REPORT TO THEM. KCC'S RESPONSE WAS THAT THEY MADE ALL OF THE PAYMENTS ON TIME EXCEPT FOR ONE LAST YEAR. I ASKED THEM WHY THEY SKIPPED A PAYMENT AND DID NOT INFORM ME. THEY SAID BECAUSE I SUBMITTED THAT MONTH'S PAYMENT TOO EARLY AND IT THREW OFF THE CYCLE. THAT IS FINE AND DANDY BUT WHY DID 6 MONTHS PASS BEFORE I WAS TOLD ABOUT IT? I WANTED TO ARGUE TO FIND OUT WHERE THIS MISSING PAYMENT WENT TO BUT I JUST PAID THE CREDITOR AN EXTRA PAYMENT. I ASKED KCC HOW THEY COULD PAY ONE CREDITOR THAT MONTH, BUT NOT THE OTHER. THE ONLY ANSWER THEY COULD GIVE ME WAS THAT I MESSED UP THE CYCLE AND TO NEVER SEND PAYMENTS EARLY OR LATE. FIGURE THAT ONE OUT!
I ALSO ASKED THEM HOW TO PROVE THAT THEY MADE TIMELY PAYMENTS TO MY CREDITORS SO I COULD CLEAN UP MY CREDIT ERRORS (WHICH ONLY BEGUN AFTER I ENROLLED). THEY MAILED ME A NON-DESCRIPT PRINT-OUT SHOWING WHEN THEY RECEIVED MY PAYMENTS AND WHEN THEY SENT OFF MY PAYMENT TO THE CREDITOR (NO PAYMENT NUMBERS, NO DETAILS). THEY INSTRUCTED ME TO WRITE A LETTER TO THE CREDIT REPORTING AGENCIES AND MY CREDITORS REQUESTING THIS (ERRONEOUS) NEGATIVE INFORMATION BE REMOVED FROM MY CREDIT REPORT.
I WROTE TO ALL 3 CRA'S AND MY CREDITORS VIA CERTIFIED LETTERS, ENCLOSING THE DOCUMENT KCC SENT ME & COPIES OF THE MONEY ORDERS & DEBT REPAYMENT CONTRACT. PER ALL 3 CRA'S THOSE DOCUMENTS ARE NOT SUFFICIENT. APPARENTLY MY CREDITORS HAVE TO SEND OFFICIAL NOTICE THAT THESE ARE ERRORS. WELL, GUESS WHAT? PROVIDIAN FINANICAL WILL NOT RESPOND TO MY CERTIFIED MAIL LETTERS. 3 MONTHS HAVE PASSED SINCE FIRST WRITING THEM AND NADA. I TRIED TO REACH THEM VIA PHONE-NO LUCK-YOU CAN ONLY WRITE TO THEIR CREDIT DISPUTE BUREAU (SEE WHERE THIS IS GOING?).
NOW I AM FRUSTRATED TO THE MAX & HAVE NO IDEA WHAT TO DO-I CALL KCC AGAIN. THE ADVICE I GET FROM KCC IS TO KEEP WRITING. THAT IS GREAT, CERTIFIED LETTERS ARE NOT FREE. HOW MUCH SHOULD I SPEND ON THAT? HOW DO I KNOW IT WILL EVER BE RESOLVED? THE TWO YEARS I HAVE BEEN ENROLLED IN THIS PROGRAM, I HAVE NEVER ONCE HAD AN ACCOUNT REVIEW, NEVER BEEN INFORMED OF THE STATUS (E.G. WHAT MY INTEREST RATES WERE LOWERED TO, THE DUE DATES, ETC).
I TAKE PART OF THE BLAME IN THAT I TRUSTED A COMPANY TO RECEIVE MY MONEY AND TIMELY PAY MY CREDITORS. I SHOULD HAVE GRILLED THEM ABOUT WHAT WAS GOING ON. I ALSO MADE THE MISTAKE OF NOT PULLING MY CREDIT REPORT FOR TWO YEARS. I IGNORANTLY THOUGHT EVERYTHING WAS OK B/C I NEVER HEARD FROM MY CREDITORS OR RECEIVED LATE NOTICES. I SHOULD HAVE CHECKED BEHIND THEM.
I DID RESEARCH ONLINE EXTENSIVELY WHEN JOINING AND FOUND NOTHING ON THEM SO I FELT ALL WAS OK. KCC CLAIMS THIS IS ALL BECAUSE OF MY CREDITOR. PROVIDIAN DOES HAVE A TRACK HISTORY WITH FALSE LATE PAYMENTS, BUT MY QUESTION IS WHY DID THIS START WHEN I ENROLLED WITH KCC? WHY WOULDN'T I HAVE HAD LATE PAYMENTS BEFORE? MY COMPLAINT IS BECAUSE I SHOULD HAVE RECEIVED TRUE CREDIT COUNSELING FROM KCC & INSTEAD I HAD TO SPEND HOURS SEARCHING THE INTERNET TO FIND HOW TO RESOLVE.
RECENTLY WHILE RESEARCHING WHAT I CAN DO TO FIX THIS MESS I AM IN, I DISCOVERED IT WAS ILLEGAL TO CHARGE ADMIN FEES FOR DEBT REPAYMENT PLANS IN MY STATE. I DID RECEIVE A REFUND FROM KCC, BUT THAT EXTRA 35% A MONTH COULD HAVE PAID DOWN MY DEBT FURTHER. YES I HAVE MY ADMIN FEES BACK, BUT NO REFUND ON THE EXTRA INTEREST/FINANCE CHARGES I HAVE PAID ON THE HIGHER BALANCE FOR THE PAST 2 YEARS (WHICH WOULD HAVE BEEN LOWER IF ALL MY PAYMENTS WENT TO THE DEBT).
I AM ALSO FRUSTRATED BECAUSE WHEN I COMPLAINED ABOUT MY ADMIN FEES, I ALSO ASKED FOR AN ACCOUNT REVIEW. ALL KCC WILL GIVE ME IS A VERBAL STATEMENT "YEAH, YOU WILL FINISH YOUR DEBT PLAN ON TIME". I BELIEVE THEY SHOULD OFFER MORE THAN THAT. KCC, I ASK YOU, WHY WON'T YOU BE MORE FORTHCOMING WITH YOUR CUSTOMERS?
I HAVE NEVER BEEN ARGUMENTATIVE WITH YOU YET I AM ALWAYS MET WITH RESISTANCE WHEN I ASK QUESTIONS. I ASK QUESTIONS SO I CAN UNDERSTAND WHAT IS OCCURRING-NOT BLAMING ANYONE. MY CREDIT IS MY PROBLEM, BUT CREDIT COUNSELORS SHOULD HELP CONSUMERS & BE HONEST AND FORTHCOMING. I SHOULD NEVER HAVE HAD TO MAKE A FORMAL COMPLAINT TO GET MY ADMIN FEES BACK. I FEEL AS THOUGH I WILL NEVER RECEIVE AN ACCOUNT REVIEW OR WRITTEN STATEMENT OF WHEN THE PROGRAM WILL COMPLETE. I WOULD LIKE SOMETHING SAYING IF YOU MAKE TIMELY PAYMENTS OF THIS AMOUNT, YOU WILL COMPLETE YOUR PROGRAM BY THIS DATE. IS THAT TOO MUCH TO ASK?
I WANT TO WARN ANYONE WHO MAY BE IN MY SAME SITUATION, USE CAUTION. I WORK A FULL TIME JOB AND IT IS VERY DIFFICULT TO MAKE TIME TO FIX CREDIT ERRORS. I HAVE NO IDEA WHAT TO DO AT THIS POINT. I AM EXHAUSTED AND WONDERING IF I SHOULD JUST TAKE ON A SECOND JOB TO PAY OFF MY DEBT. I HAVE NO INTEREST IN SENDING ENDLESS CERTIFIED MAIL DOCUMENTS, SO MY NEXT STEP IS TO FILE A COMPLAINT AGAINST PROVIDIAN. I HAVE GIVEN UP ON KCC. I DON'T KNOW IF IT IS BETTER TO STAY WITH THEM TO RECEIVE LOWER INTEREST RATES (& RISK ENDLESS LATE PAYMENTS ON MY CREDIT) OR WITHDRAW.
ASKING TOO MUCH?
, North Carolina
U.S.A.
ONCE I ENROLLED, I STOPPED RECEIVING STATEMENTS FROM MY CREDITOR. I CONTACTED KCC & THEY SAID NOT TO WORRY, SOMETIMES CREDITORS DO THAT. I DID NOT WORRY AND MADE THE HUGE MISTAKE OF NOT RUNNING A CREDIT REPORT FOR 2 YEARS (WHILE IN THIS PROGRAM). BEFORE ENTERING THIS DEBT REPAYMENT PLAN, I HAD NO LATE PAYMENTS OR CHARGE-OFFS ON MY CREDIT. I ENTERED THE PROGRAM BECAUSE I COULD NOT SIGNIFICANTLY REDUCE MY DEBT B/C OF INTEREST RATES (& CREDITOR REFUSED TO NEGOTIATE LOWER RATES WITH ME).
IN APRIL OF 2005, MY CREDIT REPORT SHOWED HALF OF MY PAYMENTS WERE 30-60 DAYS LATE. I CALLED KCC IN A PANIC AND WAS INSTRUCTED TO FAX MY CREDIT REPORT TO THEM. KCC'S RESPONSE WAS THAT THEY MADE ALL OF THE PAYMENTS ON TIME EXCEPT FOR ONE LAST YEAR. I ASKED THEM WHY THEY SKIPPED A PAYMENT AND DID NOT INFORM ME. THEY SAID BECAUSE I SUBMITTED THAT MONTH'S PAYMENT TOO EARLY AND IT THREW OFF THE CYCLE. THAT IS FINE AND DANDY BUT WHY DID 6 MONTHS PASS BEFORE I WAS TOLD ABOUT IT? I WANTED TO ARGUE TO FIND OUT WHERE THIS MISSING PAYMENT WENT TO BUT I JUST PAID THE CREDITOR AN EXTRA PAYMENT. I ASKED KCC HOW THEY COULD PAY ONE CREDITOR THAT MONTH, BUT NOT THE OTHER. THE ONLY ANSWER THEY COULD GIVE ME WAS THAT I MESSED UP THE CYCLE AND TO NEVER SEND PAYMENTS EARLY OR LATE. FIGURE THAT ONE OUT!
I ALSO ASKED THEM HOW TO PROVE THAT THEY MADE TIMELY PAYMENTS TO MY CREDITORS SO I COULD CLEAN UP MY CREDIT ERRORS (WHICH ONLY BEGUN AFTER I ENROLLED). THEY MAILED ME A NON-DESCRIPT PRINT-OUT SHOWING WHEN THEY RECEIVED MY PAYMENTS AND WHEN THEY SENT OFF MY PAYMENT TO THE CREDITOR (NO PAYMENT NUMBERS, NO DETAILS). THEY INSTRUCTED ME TO WRITE A LETTER TO THE CREDIT REPORTING AGENCIES AND MY CREDITORS REQUESTING THIS (ERRONEOUS) NEGATIVE INFORMATION BE REMOVED FROM MY CREDIT REPORT.
I WROTE TO ALL 3 CRA'S AND MY CREDITORS VIA CERTIFIED LETTERS, ENCLOSING THE DOCUMENT KCC SENT ME & COPIES OF THE MONEY ORDERS & DEBT REPAYMENT CONTRACT. PER ALL 3 CRA'S THOSE DOCUMENTS ARE NOT SUFFICIENT. APPARENTLY MY CREDITORS HAVE TO SEND OFFICIAL NOTICE THAT THESE ARE ERRORS. WELL, GUESS WHAT? PROVIDIAN FINANICAL WILL NOT RESPOND TO MY CERTIFIED MAIL LETTERS. 3 MONTHS HAVE PASSED SINCE FIRST WRITING THEM AND NADA. I TRIED TO REACH THEM VIA PHONE-NO LUCK-YOU CAN ONLY WRITE TO THEIR CREDIT DISPUTE BUREAU (SEE WHERE THIS IS GOING?).
NOW I AM FRUSTRATED TO THE MAX & HAVE NO IDEA WHAT TO DO-I CALL KCC AGAIN. THE ADVICE I GET FROM KCC IS TO KEEP WRITING. THAT IS GREAT, CERTIFIED LETTERS ARE NOT FREE. HOW MUCH SHOULD I SPEND ON THAT? HOW DO I KNOW IT WILL EVER BE RESOLVED? THE TWO YEARS I HAVE BEEN ENROLLED IN THIS PROGRAM, I HAVE NEVER ONCE HAD AN ACCOUNT REVIEW, NEVER BEEN INFORMED OF THE STATUS (E.G. WHAT MY INTEREST RATES WERE LOWERED TO, THE DUE DATES, ETC).
I TAKE PART OF THE BLAME IN THAT I TRUSTED A COMPANY TO RECEIVE MY MONEY AND TIMELY PAY MY CREDITORS. I SHOULD HAVE GRILLED THEM ABOUT WHAT WAS GOING ON. I ALSO MADE THE MISTAKE OF NOT PULLING MY CREDIT REPORT FOR TWO YEARS. I IGNORANTLY THOUGHT EVERYTHING WAS OK B/C I NEVER HEARD FROM MY CREDITORS OR RECEIVED LATE NOTICES. I SHOULD HAVE CHECKED BEHIND THEM.
I DID RESEARCH ONLINE EXTENSIVELY WHEN JOINING AND FOUND NOTHING ON THEM SO I FELT ALL WAS OK. KCC CLAIMS THIS IS ALL BECAUSE OF MY CREDITOR. PROVIDIAN DOES HAVE A TRACK HISTORY WITH FALSE LATE PAYMENTS, BUT MY QUESTION IS WHY DID THIS START WHEN I ENROLLED WITH KCC? WHY WOULDN'T I HAVE HAD LATE PAYMENTS BEFORE? MY COMPLAINT IS BECAUSE I SHOULD HAVE RECEIVED TRUE CREDIT COUNSELING FROM KCC & INSTEAD I HAD TO SPEND HOURS SEARCHING THE INTERNET TO FIND HOW TO RESOLVE.
RECENTLY WHILE RESEARCHING WHAT I CAN DO TO FIX THIS MESS I AM IN, I DISCOVERED IT WAS ILLEGAL TO CHARGE ADMIN FEES FOR DEBT REPAYMENT PLANS IN MY STATE. I DID RECEIVE A REFUND FROM KCC, BUT THAT EXTRA 35% A MONTH COULD HAVE PAID DOWN MY DEBT FURTHER. YES I HAVE MY ADMIN FEES BACK, BUT NO REFUND ON THE EXTRA INTEREST/FINANCE CHARGES I HAVE PAID ON THE HIGHER BALANCE FOR THE PAST 2 YEARS (WHICH WOULD HAVE BEEN LOWER IF ALL MY PAYMENTS WENT TO THE DEBT).
I AM ALSO FRUSTRATED BECAUSE WHEN I COMPLAINED ABOUT MY ADMIN FEES, I ALSO ASKED FOR AN ACCOUNT REVIEW. ALL KCC WILL GIVE ME IS A VERBAL STATEMENT "YEAH, YOU WILL FINISH YOUR DEBT PLAN ON TIME". I BELIEVE THEY SHOULD OFFER MORE THAN THAT. KCC, I ASK YOU, WHY WON'T YOU BE MORE FORTHCOMING WITH YOUR CUSTOMERS?
I HAVE NEVER BEEN ARGUMENTATIVE WITH YOU YET I AM ALWAYS MET WITH RESISTANCE WHEN I ASK QUESTIONS. I ASK QUESTIONS SO I CAN UNDERSTAND WHAT IS OCCURRING-NOT BLAMING ANYONE. MY CREDIT IS MY PROBLEM, BUT CREDIT COUNSELORS SHOULD HELP CONSUMERS & BE HONEST AND FORTHCOMING. I SHOULD NEVER HAVE HAD TO MAKE A FORMAL COMPLAINT TO GET MY ADMIN FEES BACK. I FEEL AS THOUGH I WILL NEVER RECEIVE AN ACCOUNT REVIEW OR WRITTEN STATEMENT OF WHEN THE PROGRAM WILL COMPLETE. I WOULD LIKE SOMETHING SAYING IF YOU MAKE TIMELY PAYMENTS OF THIS AMOUNT, YOU WILL COMPLETE YOUR PROGRAM BY THIS DATE. IS THAT TOO MUCH TO ASK?
I WANT TO WARN ANYONE WHO MAY BE IN MY SAME SITUATION, USE CAUTION. I WORK A FULL TIME JOB AND IT IS VERY DIFFICULT TO MAKE TIME TO FIX CREDIT ERRORS. I HAVE NO IDEA WHAT TO DO AT THIS POINT. I AM EXHAUSTED AND WONDERING IF I SHOULD JUST TAKE ON A SECOND JOB TO PAY OFF MY DEBT. I HAVE NO INTEREST IN SENDING ENDLESS CERTIFIED MAIL DOCUMENTS, SO MY NEXT STEP IS TO FILE A COMPLAINT AGAINST PROVIDIAN. I HAVE GIVEN UP ON KCC. I DON'T KNOW IF IT IS BETTER TO STAY WITH THEM TO RECEIVE LOWER INTEREST RATES (& RISK ENDLESS LATE PAYMENTS ON MY CREDIT) OR WITHDRAW.
ASKING TOO MUCH?
, North Carolina
U.S.A.
4 Updates & Rebuttals
Amy
ST. PETERBURG,Florida,
U.S.A.
Kimberly Credit was worth every penny
#2Consumer Comment
Sat, October 11, 2008
I have had a great experience with Kimberly Credit out of West Palm Beach for 5 years now since two of my credit cards went out of business and left me with nothing but debt and calls from the collection agency. Additionally, the lovely Citicorp had just bought another credit card and decided after reviewing my account that my APR should jump from 6.9% to 26.99%. When I had 3 consecutive weekends of 9 AM calls from southeast asia, attempting to collect my debt, because my minimum monthly payment had jumped to a figure that was not yet in my budget, I had to do something. I went online, did some research and decided to contact Kimberly Credit. Since then I have completely paid off two of the credit cards and received letters confirming the payoff and closed account from the creditors. The 3rd is in it's final stages, only because they weren't as willing to negotiate my rate down but the end is in sight. Over the 5 years that I've dealt with them, Kimberly Credit has been responsive and done exactly what they said they would. By requiring a money order or automatic withdrawal from my account, it's kept me on track. I'm no saint when it comes to the responsible use of credit but Kimberly Credit has been a trustworthy ally as I attempt to change my ways. Most importantly, this company has been serving me for 5 years, hasn't tried anything I found sketchy and I'd trust them should I need their services again. You can't say that about a lot of their competitors and this industry just attracts people who pray on the credit challenged like me. I'm glad they are in business and would hate to see their reputation tarnished by an irate internet rant.
Nc
Hillsborough,North Carolina,
U.S.A.
Don't use KCC
#3Consumer Suggestion
Wed, January 23, 2008
Stuart, nice try. Funny how your records on the law in NC differ from what the NC Dept of Justice determined. Most educated consumers know how the BBB reporting works-but again, nice try. See, when my husband and I contacted the NCDOJ, the result was them(NCDOJ) notifying KCC that they were in violation of the law. Debt mgmt companies are not allowed to charge fees in NC. If they were, why did KCC refund my husband & I over $1,000 charged in fees? If they are allowed to charge $40/month, why did your company charge us more than that each month?? So you knowingly did that? Two years later, we're finally paying this off. Both of our contracts state we are to receive one monthly payment amt once completion of this "debt management" program. My husband paid his off 4 months ago. Has he received his one mo. payment back? No. Problem is that KCC must have proof of payment (?). If they were paid the final payment & we have bank records to prove-WHY would we need to prove we paid them?? Why wouldn't that be acceptable? Oh, unless they are trying to get you to jump thru hoops. Aaah, I get it. This past week I have attempted to make my final payment via the KCC payment line. First of all, hope if you call it they don't put you on hold. The music is so loud, you can hear it with the phone 2 feet from your head. That's pleasant and customer friendly. I left a msg asking for final payout amt-no call back. I called the next day-was told they would have to get back to me. Funny, they didn't ask for my phone #, so I offerred it to them. Someone was to call me back-they didn't. I called back 3 days later. I'm told that they still have not gotten this information, Monday was a holiday, & that there are many customer's ahead of me. I asked why it is taking so long and why do they have a payment line, but cannot assist CUSTOMERS in making payments? Jennifer did not like this statement and informed me it would take 5 bus. days. I told her I would contact my credit companies automated line & get my 2 balances FOR THEM. 30 seconds later, I called KCC back with this information. KCC cannot put ACH payments thru with "change" so they must round every amt to the nearest $. Wow, I bet they make a pretty penny on that (at our expense). How convenient. I then ask to be sent to the refund dept so that I can arrange for the return of my one mo. 's payment(per my written contract). I'm told to email Claudia letting her know I made my final payment. This will then have to be verified, then I will be contacted (yeah right) & provided with a release form which I must complete and return. After the release form has been received, it may be 30-45 days before my check is sent. Moral of this story . . .Never get into debt. If you do and need help, take out a loan, sell your stuff, or do anything EXCEPT do not contact a "credit counseling" company. If you sign up for automatic bill pay, you would receive more services than they can provide. This has hurt my credit more than improving it. Plus, the lack of customer service & problems caused by using a "credit counseling co.". My husband nor I ever received any sort of acct summary, counseling or any information regarding our dept in the 5+yrs we were with KCC. The NCDOJ requested this be sent-to no avail. Anytime we asked for help, the rep's were unable to provide that. Hope KCC employees read this . . .we are in the process of filing 2 more complaints with Roy Cooper (NC AG) in regards to you not complying with a written contract & refunding our 1st mo's payment upon successfull completion of our "debt mgmt program". My advice to anyone in similar situations-contact your state Attorney General's office in writing. It will save you a lot of time & cut down on the BS. After all, a contract is a contract.
Ebone'
29210,South Carolina,
U.S.A.
Stuart - your no help!
#4Consumer Comment
Wed, October 12, 2005
Stuart, the person (maybe the only person) that any consumer can chat with live. Stuart can never answere any questions but he sure is doing a hell of a job on rip-off reports. I am not a member of KCC but I have indeed inquired about it. I have sent in all of my information but I haven't sent any money yet. I keep pushing back the start date. I have been doing a lot of reseach on this company and this information is very disturing to me. Finding out all of these things about KCC has changed my mind about joining this organization. I even had referred friends and family to this company and now I have to inform them of my new found information. I will also pass the word to everyone that I know. Thanks Rip-Off Reports & thanks KCC. You stated that KCC has never had any unanswered complaints but that is not what BBB says. Just in case you have forgotten, this is what it says. Based on BBB files, this company has a satisfactory record with the Bureau. The company has been responsive to any matters brought to its attention by the Bureau. To have a Satisfactory Record with the Bureau, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the Bureau, and be free from an unusual volume or pattern of complaints and law enforcement action involving its marketplace conduct. In addition, the Bureau must have a clear understanding of the company's business and no concerns about its industry. When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them. Closed Complaints Number of complaints processed by the BBB in last 36 Months: 88 Number of complaints processed by the BBB in last 12 months: 17 Complaints Concerned Advertising Issues: 1 Outcome of the complaint - Resolved: 1 Sales Issues: 8 Outcome of all complaints - Resolved: 8 Delivery Issues: 4 Outcome of all complaints - Resolved: 3; Company made good faith effort to Resolve: 1 Repair or Service Issues: 1 Outcome of the complaint - Resolved: 1 Guarantee or Warranty Issues: 2 Outcome of all complaints - Resolved: 2 Product Quality Issues: 4 Outcome of all complaints - Resolved: 4 Refund or Exchange Issues: 8 Outcome of all complaints - Resolved: 6; Company made good faith effort to Resolve: 2 Contract Issues: 19 Outcome of all complaints - Resolved: 18; Company made good faith effort to Resolve: 1 Customer Service Issues: 22 Outcome of all complaints - Resolved: 19; Company made good faith effort to Resolve: 3 Credit or Billing Issues: 19 Outcome of all complaints - Resolved: 16; Unresolved: 1; Company made good faith effort to Resolve: 2
Stuart
West Palm Beach,Florida,
U.S.A.
Illegal Fees
#5UPDATE Employee
Tue, October 04, 2005
We have been in business since 1991 and we are Gold members of the BBB with NO unanswered complaints. In regards to the NC fees this information is totally erroneous. NC has fee previsions including but not limited to a $40 service fee.
