- Report: #1357220
Complaint Review: LA Fitness - clifton New Jersey
Reported By:
john jay -
jersey city, New Jersey, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
LA Fitness
rt 3 clifton, New Jersey, USA
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LA Fitness Filthy clifton New Jersey
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Filthy. Filthy.Filthy.
Email to customer service regarding the FILTHY CONDITIONS shortly after I joined. I was "assured" that customer satisfaction is their priority, and the issue would be addressed. Emailed again a week later and explained that the condition had not changed at all. No response.
Asked for the operations manager at the front desk two weeks after that as the filth persisted. I was told that I would not be given the information because the managers contact information is not given to members!!! Customer satisfaction is a priority for sure. A low, low one. The A-1 priority is clear as the sales staff goes to town on new prospects as I wait to speak to a manager I'm not important enough to access.
I hope I can post the photographs. I was shocked when I observed the same crud spots on the main work-out floor from one week to the next. Unsanitary, disappointing, and even dismissive at a basic human level, let alone at the level of business ethics and "customer satisfaction".
