- Report: #269386
Complaint Review: LA Fitness/Body Of Change - Tampa Florida
-
Author Confirmed
Why?
LA Fitness/Body Of Change
lafitness.com Tampa, 33558 Florida, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
LA Fitness/Body Of Change Total SCAM Tampa Florida
My wife signed up for a personal fitness training program at LA Fitness in Tampa and was told that she had 3 days to change her mind and cancel the contract. Well she cancelled the contract 2 hours later and was promised a refund within 3 to 5 business days. It has been over a month with numerous phone calls to the General Manager and the corporate office with no refund. They give the same answer every time, "It shows here that a refund was requested but has not been sent, I'll put it through now but it will take 2 to 3 weeks." LA Fitness tries to claim that it is a seperate company but they are one and the same. Don't sign up for any training sessions at this gym...you will be sorry if you do.
Marktampa
anywhere, Florida
U.S.A.
Marktampa
anywhere, Florida
U.S.A.
2 Updates & Rebuttals
Not A Whiner
Tampa,Florida,
U.S.A.
Sorry you were verbally misinformed.
#2UPDATE Employee
Fri, March 27, 2009
If your wife had told you about what the 3 day cancel policy said in writting, you would have known that it says very clearly that all refunds can take up to 30 days. That is according to the agreement she signed.
Joe
Lutz,Florida,
U.S.A.
LA Fitness Executive Office Phone Number
#3Consumer Comment
Wed, October 03, 2007
I, too, cancelled a contract within the three day period. I had decided against the four sessions per month at $39 each and, instead, got BOC to agree to two sessions per month at $29 per session. So, now I had to cancel the first contract. I had the receipt showing the cancellation and the fact the money would be returned in seven business days. After calling the company's toll-free number (LA Fitness), I got a run-around. I asked for a supervisor and was told that a follow-up call would be scheduled. The supervisor finally called back four days later. Since I didn't answer the phone, he left a phone number: 800.600.2540. That number rings right to the Executive and Administrative offices of LA Fitness. I did get my refund on the first contract on the tenth business day. Persistance pays off! (I also asked the manager at the BOC desk to see what he can find... he didn't prove to be helpful.)
