- Report: #186290
Complaint Review: Leaders Merchants Services - Simi Valley California
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Leaders Merchants Services
1776 Erringer Road #102, Simi Valley, 93045 California, U.S.A.
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Leaders Merchants Services ripoff outrages fees for non qualified CC's. Ordering supplies that the charged for becomes a nightmare. Simi Valley, California
If you ever open a new business and get a Leader's Merchant Services flyer - throw it to a trash and never ever call them.
1. They suck you in with "low fees".
Which at the beggining look OK until you hit some CC that is called "non qualified" they charge 5% for processing. At the beggining charging you numerous fees without telling for what- once you try to confront them- usually that can do nothing about it.
2. I am paying 4.95 every month for my imprinter. When I need supplies- it is like a road to China on foot- hard and long. Takes over a month to get the stuff. I called in for the first time 03/14/06. Then I called in for the same matter- 04/07/06, took the name of the person(Jeremia) this time and was promised that my supplies will be sent overnight.
04/12/06 called again. Got Jeremia on the phone. He has no clue what I am talking about only makes a bunch of excuses that he is soooo good, so has no idea why it's not done- basicaly has no memory that I called.
In general- nobody ever knows what they doing there. to get to a live person- you have to call sales and hope to be transfered, because if you leave a message with apropriate department- they never call you back.
I am shopping for a new service, suggest all of their customers to do the same. believe me there are normal services, that charge smaller fees and with much better customer care.
And Chase bank that they affiliate them selves with - has not clue about their existance.
Laima
Norwalk, Connecticut
U.S.A.
1. They suck you in with "low fees".
Which at the beggining look OK until you hit some CC that is called "non qualified" they charge 5% for processing. At the beggining charging you numerous fees without telling for what- once you try to confront them- usually that can do nothing about it.
2. I am paying 4.95 every month for my imprinter. When I need supplies- it is like a road to China on foot- hard and long. Takes over a month to get the stuff. I called in for the first time 03/14/06. Then I called in for the same matter- 04/07/06, took the name of the person(Jeremia) this time and was promised that my supplies will be sent overnight.
04/12/06 called again. Got Jeremia on the phone. He has no clue what I am talking about only makes a bunch of excuses that he is soooo good, so has no idea why it's not done- basicaly has no memory that I called.
In general- nobody ever knows what they doing there. to get to a live person- you have to call sales and hope to be transfered, because if you leave a message with apropriate department- they never call you back.
I am shopping for a new service, suggest all of their customers to do the same. believe me there are normal services, that charge smaller fees and with much better customer care.
And Chase bank that they affiliate them selves with - has not clue about their existance.
Laima
Norwalk, Connecticut
U.S.A.
1 Updates & Rebuttals
Sarah
Camarillo,California,
U.S.A.
LEADERS is Sorry for Any Poor Experience; We Do What We Can to Help Our Merchants
#2UPDATE Employee
Wed, January 02, 2008
Leaders Merchant Services is very sorry to hear that this merchant has had a poor experience with us. The merchant raised two points we would be glad to address and fix, if possible. First, the merchant mentioned that they recieved a Non-Qualified credit card processing rate of about 5.00%. LEADERS would like to point out that if this is the Non-Qualified rate that the merchant is charged, then it was very clearly stated on the merchant's contract. This is also true of any other fees that the merchant will be charged. Everything is clearly disclosed, and if at any time the merchant would like a copy of the contract he/she signed, we are more than happy to send it. LEADERS also has adopted a policy to help out merchants who have misunderstood or not properly read their contract by offering the cancellation of additional services and refunds of up to 6 months of certain fees. This is something we do for the benefit of the merchant. Any poor experience that this merchant had in which they were told LEADERS "could do nothing about" a fee is not something that many merchants should hear anymore - there are only certain serious situations where we cannot help a merchant out. Second, the merchant shares that they had a horrible time getting supplies for their manual imprinter. We are astounded that it took a month to get imprinter slips. These are items we try to keep on hand at all times and even FedEx rather than sent via regular US Postal Service to make sure they get to merchants on time. LEADERS is VERY sorry for the merchant's poor experience getting supplies. I have spoken with my Technical Support Department and retrained and confirmed with them that they not only send out all supplies the day they are ordered, but that they also keep complete notes within the system so they can always track any call made by a merchant. No merchant should have a problem of this kind again. LEADERS has done much to change our way of serving our merchants. Without our merchants, there is no LEADERS. We accept our social responsibility to our public and are constantly improving ourselves as a result of the input we receive. Please note - LEADERS is no longer an ISO/MSP of JPMorgan Chase Bank, but we were at the time this complaint was posted. LEADERS always has proof of our relationship with the backing bank we are registered with, and have no problem proving our validity.
