scazares81
fresno,#2General Comment
Wed, September 19, 2012
I have had the same experience with Legacy. My boyfriend has been incarcerated since April so I've been using Legacy Communications pre paid service. Lately this service has been disconnecting my calls at the 14 minute mark sometimes sooner. The phone calls are supposed to last 20 minutes so I'm always losing at least 6 to 7 minutes. I've already filed over 6 claims and like you I'm also on my cell phone which never loses the service when I talk to him. Its really starting to get me mad because I spend a lot of money on these calls and then they always get disconnected.
These people don't care and they blame it on the jail system. They say county jail is what the problem is and that supposedly their the ones that have to do their investigation. Legacy won't issue refunds which I think is rediculous since I spend a lot of money on my prepaid account and I'd be willing to file a lawsuit with you against these people and set them straight. I hate that they don't care and they have very poor professional communication skills and they're rude when you talk to them. I should turn them in to the BBB. If anyone is interested in joining me against this company. Contact me. Thanks.