- Report: #1247617
Complaint Review: Legal Shield - Ada Oklahoma
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Legal Shield
One Pre-Paid Way Ada, 74820 Oklahoma, USA
Phone:
580- 436-1234
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Legal Shield Prepaid Legal unethical treatment Ada Oklahoma
regarding my PPL membership:
#10099289802
I lost my wife to cancer last year after her 3 year battle as well as having succumbed to cancer myself and I lost a kidney. During that time I let my PPL membership lapse because I could no longer afford the service and was distraught with grief after losing my wife of 37 years.
I have been healing both emotionally and physically for the last year. Last week I called into PPL in order to restart my membership and had paid over the phone and was told my membership would be available the next day.
Today, after hearing nothing, I called in to verify that all was ok. I was told I had been denied and even after escalating to several layers of management no one would tell me why. I have been black listed for reasons unknown.
I have done nothing illegal or broken any laws so I am at a loss as to why. No one will tell me. When I signed up for the service their was no usage limit placed on the membership. I had used the service a lot when my wife was dieing of cancer so apparently. they do not want a member to use the membership.
I had the membership for about a decade and am a loss as to why they will not even tell me the reason???? This is neither ethical or honorable on their part.
The number I called was 800-654-7757. They are NO longer the prepaid legal they once were.
Michael Edwards
3 Updates & Rebuttals
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#2Author of original report
Tue, August 11, 2015
Thanks for your kindness. The person who signed me up also died of cancer last year.
This is 100% accurate
#3Author of original report
Tue, August 11, 2015
I was shocked by their behavior and did not see this coming. My report is true and accurate and their is nothing more to the story. They said that they can choose to take this action and will not tell me why. I can prove all i said or feel free to contact them yourself. Mike Edwards
Report Attachments
Texas Gentleman
Victoria,Texas,
USA
I think there is more to the story than meets the eye
#4General Comment
Tue, August 11, 2015
Mr. Edwards first let me offer my sincere condolences. The reason I find this to be hard to believe is because I have been an associate with Legal Shield for well over 8 years. I have a customer that has been a customer of mine with Legal Shield for at least the last five years. Without fail at least once every 3 to 4 months they miss a few payments go into Pre cancel and then they are cancelled. They then normally call Legal Shield and get their membership reinstated either they start from where they left off and pay the back 3 months or they start from scratch and just pay the initial fee. At the end of the day the Legal Shield once your money there is no good reason for them not to accept it. It of course cruise with my residual income when they do that so I don't like it but they have never not been allowed to rejoin. This is why I wonder if there's not more going on than is being told in the story. If the story is exactly as you tell it and you know who signed you up with Legal Shield they should be able to get the problem resolved very quickly. In closing I am very sorry for your loss and I hope you get the problem resolved with your membership.
