- Report: #747020
Complaint Review: legalzoom.com - Internet
Reported By:
Disatisfied in Phoenix -
Phoenix, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
legalzoom.com
101 N Brand Blvd 11th Floor 91203 Internet, United States of America
Phone:
3239628600
Web:
www.legalzoom.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
legalzoom.com, Legal Zoom LLC Scam - Rip Off and Horrible Service - They Lie! Internet
Legal Zoom is completely misleading with regards to their "expedited" service for LLC registration. I purchased the Express Gold Package for $359 instead of the $99 standard service because it guarantees a complete turnaround in 7-10 business days.
I completed the order on the 27th of May and as of the 29th of June I am still waiting on my documents! Far from the 7-10 day guarantee.
Now they have a disclaimer for Arizona that the state could take up to 10 days to return docs however adding this time to the date of my order is still hardly expedited service.This is 23 Business days even factoring out holidays and weekends.
It took them 3 days to verify the availability of the name. There is nothing about this service that is expedited. They purpose of the expedited service was to have a courier hand deliver docs to the state.
Legal zoom claims that it is the states fault due to backlog however we created another LLC during this time frame and we actually walked the docs in and walked out with the state info within 30 minutes. Some backlog.
In the end what recourse do you have for pursuing a legal services company? THe only recourse I have is my voice and hopes that other people with not get scammed by the claims of "expedited" service!
I completed the order on the 27th of May and as of the 29th of June I am still waiting on my documents! Far from the 7-10 day guarantee.
Now they have a disclaimer for Arizona that the state could take up to 10 days to return docs however adding this time to the date of my order is still hardly expedited service.This is 23 Business days even factoring out holidays and weekends.
It took them 3 days to verify the availability of the name. There is nothing about this service that is expedited. They purpose of the expedited service was to have a courier hand deliver docs to the state.
Legal zoom claims that it is the states fault due to backlog however we created another LLC during this time frame and we actually walked the docs in and walked out with the state info within 30 minutes. Some backlog.
In the end what recourse do you have for pursuing a legal services company? THe only recourse I have is my voice and hopes that other people with not get scammed by the claims of "expedited" service!
1 Updates & Rebuttals
LegalZoom
Glendale,California,
United States of America
Please call us so we can help.
#2UPDATE Employee
Thu, June 30, 2011
Were sorry to hear that you did not have the best experience with LegalZoom. We want to make it right. Wed love to have you talk with our customer care manager for business services. Please call 800-773-0888 extension 2320 and ask for Victoria.
