- Report: #1408093
Complaint Review: Lima Technology Inc - Internet
Reported By:
YaYa -
Chapel Hill, North Carolina, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Lima Technology Inc
Internet, USA
Web:
https://meetlima.com/index.php?lang=en
Categories:
Business Rating:
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Lima Technology Inc Lima, Lima device, Lima cloud Company admitted the Lima device was damaged. Asked me to ship it back to them. Promised to replace with a new one. Never did and stopped responding to my emails. Internet
Lima device never worked properly from the beginning: it seemed to be disconnected in the software. Rarely, I was able to access my files remotely. I sent an email to the company with the description of the problem. Keep in my mind I had > 600 Gb of educational material on the device including books, lectures, and video materials. Help desk usually responded within 24-48 hrs. They never hurried. Steps to be taken to fix the problem usually copied directly from the those published on their website. I patiently worked with the company for weeks to find solution to the problem. My case got escalated to the next level when I was not able to retrieve my files from the divice. Weeks of correspondence with the company without finding a solution. I decided to wipe the hard drive , deinstall Lima software and start from the beginning. My device did not allow me to do it, the company admitted it was damaged. I shipped the device back to them and for the last two months I have been waiting for a new one. Unfortunately, I am out of the time frame for a dispute via credit card company and they know it. They stopped responding to my emails. I have been ripped off for $139 dollars.
