My boyfriends car was towed from my apartment complex on 12/24/2015. We had the money we called. I spoke wth a lady and she said they would be there. Several things, you have to have insurance, well we had insurance but we were not sure if it just had expired. s So i told the lady that, she said do you have the title, i sad yes. Is it in your name, I said no. She said bring the owner in and he can take it out wth out the insurance.
Of coarse I quickly got on the phone and called the owner of car and he came over later that day.. It was around 2 pm.. I called the towing place back and a man answered. I asked him where they were located, he said they were closed. I told him right away , I just spoke with a lady and she told you guys are open all day, he said well if were slow we can close.. I told him thats not right, he started telling me to shut my mouth , if i want him to help me I need to stop talking and listen to him.. all i was saying is , Sir its xmas eve. i need the car plesae.
Then he said well do u ahve insurance on car, I said Im not sure , I dont remember when it came due.. he said well I cant give u car . I told him the lady that works there told me that I didnt need it as long as i had the owner of car go . He said if he went back he was going to charge me extra and if our insurance was expired he was still not going to let us take the car.. Then he told me they were closed for xmas day. I till this day dont have my car. its a total of $816.15.
I feel they should not charge me the 2 days that one say they cloded early then for xmas , cause no where in the lot did it say they were going to be closed!!!
all in all they are shady , they knew that they were going to close early and they didnt say anything and then they knew that they were going to b closed for xmas and now they can charge people more,. also they say that they sent a certified letter but they didnt the owner says he would of told us if they sent him something,. this car is not just a car to us, it was the owners ex wife's car who recently passed in June.. She drowned,
We just wnt the car back and due to our finances , it has been a real struggle, my boyfriend does all he can for me and my son who has special needs.
LoneStar towing, you are crooked as snakes.. you prey on those who cant do much or have much. I will make sure everyone knows what kind of a company this is .. according to several sites They had an F rating.. now i know why.
Tyg
Pahrump,#2General Comment
Thu, January 22, 2015
You are SUCH a humanitarian......NOT!!!!! It was CHRISTMAS EVE!!!! Not only is it traditional for EVERY business to close early, but these people who YOU have so evily defamed ARE HUMAN BEINGS WITH FAMILIES OF THIER OWN!!!!! Ok we get it, YOU screwed up. But that is NO EXCUSE for YOU to go online and bash THEM for YOUR ISSUE!!! Stop trying to play the victim. The consequences of NOT having the correct tags on YOUR vehicle is that it got towed. WHOS FAULT IS THAT???? Why don't you BOOHOO us ANOTHER excuse? So YOU fail to keep YOUR vehicle properly registered and somehow MAGICALLY THEY are the bad guys because they close early on CHRISTMAS EVE???!!!? I don't see HOW that works exactly. Then they are closed on CHRISTAMS as well as 99.99999% of ALL businesses and some how BECAUSE you failed to properly tag your vehicle THEY are the bad guys AGAIN!!! Something tells me that YOU have NOTHING BUT EXCUSES!!!!! Why didn't you go on the 27th?? They wouldn't have been closed THEN. So not only is the vehicle just NOT that important, but YOU are seeking to use the internet in a BLACKMAIL scheme. It WONT WORK!!!! This site NEVER removes a post, they edit it, but NEVER remove it. YOU think that BECAUSE they closed early for CHRISTMAS EVE so THEY could go home and spend time with THIER family away from all the dipsticks and morons who get towed, THAT means that YOU shouldn't have to pay for YOUR MISTAKE?? GROW UP!!!!! This is on YOU for failing to properly tag your car. This is on YOU for NOT going back and retrieving your vehicle. YOU have sat on your rump for whatever reason but THEY are the bad guys. Silly little mouthbreather!! THIS IS ALL YOUR FAULT!!!!