Gave us a quote of over $4000 for a new water heater and to replace the part would have charged us over $1000. Used scare tactics to say the part may not be in for a few weeks. Give me a break, everyone knows that they can go to a plumbing supply store and get it quickly!!!! Luckily we were able to pull out of the deal withing a few days and got a new water heater for $1400. But we were still charged their $49 estimate fee!!!! Most plumbers give free estimates.