- Report: #1150452
Complaint Review: Luma Repair and Luma Hydrate - Nationwide
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Author Not Confirmed
Why?
Luma Repair and Luma Hydrate
P.O. Box 38628 Nationwide, Canada
Phone:
800-622-3073
Web:
http://lumahydratesite.org/
Categories:
Business Rating:
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Luma Repair and Luma Hydrate will take money from your bank account if you don't read the fine print! Canada Nationwide
Requested the free samples and was prompted to enter my credit card number, which I did. It gave me 14 days to cancel the automatic, monthly package of the same product they'd enrolled me in.
What they didn't do is start the 14 days from the day I received the product, or even when they send it out. They start the 14 days from the day you ask for the "free trial". They do not even post what the product will cost you every month on the website.
On the 14th day, they pulled out $150 from my bank account! Okay, so I should've known better and read the fine print. So, I suck it up and accept that I'm going to receive a months worth of the products. Well, it's now been over 22 days since the money was removed from my account and nothing has come in the mail.
I've since cancelled with the company, or should I say, I've tried to cancel and inquire as to when I should be expecting the package in the mail. Customer service is not existent, oh they say they're helping, but they are rude and talk over you. They try to confuse you with all their bull***t. My only recourse was to talk to my bank and not allow any purchase from this company to go through. I may or may not ever receive the package of product, but I'm not worrying about it. Obviously the company is bogus, so their product must be too. I"m over it and chalk it up to me being stupid.
Beware of this scam. The product is nothing special, they'll take your money before you know it and they won't give you the time of day on the phone.
