- Report: #400703
Complaint Review: Luminous Brites - Glendale California
-
Author Confirmed
Why?
Luminous Brites
3600 OceanView #2 Glendale, 91208 California, U.S.A.
Phone:
866-360 1477
Web:
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Luminous Brites Took $88.97 out of my account but I got a refund!!!!! Glendale California
To be brief:
I ordered the free trial for $5.99 on 10/8/08
They took $88.97 out of my account without permission on 10/30/08.
I reported them to:
Federal Trade Commission www.consumersentinel.gov
IC3 Internet Crime Center www.ic3.gov
Glendale Chamber of Commerce www.glendalechamber.com
Better Business Bureau www.la.bbb.org
But the best thing I did was to email them 2-3 times per week demanding a refund.
To: [email protected]
Subject: 1st REQUEST (2nd request, 3rd request and so on to create an email trail)
Here is what I said in the body: (I saved this verbiage and cut/pasted)
(I always started by repeating the number of request from the subject line and the date )
5TH REQUEST - NOVEMBER 20, 2008
MY NAME
ADDRESS
Luminous Brites
"You billed my debit card for $88.97 - you had no authorization to do so.
Pls give me an RMA number to return this stuff that I never ordered for a full refund.
Each of my emails is saved and time stamped."
After my 6th request email on 11/21/08 they finally answered me and offered to give me half back - they said:
"Since you did not cancel your trial membership within the 20 day allowed time period, what I can do for you is to let you keep the (2) extra bottles and give you a refund of $34.99, which would be half of the total you were charged, minus shipping charges since we can not refund those."
I ABSOLUTELY REFUSED THIS OFFER - here is my response on 11/21/08:
"NO - I want a full refund - of course I didn't cancel my trial membership - I never signed up for a trial membership. I am taking this ALL the way until I get a FULL REFUND. "
On 11/29/08 I received a full refund via my bank account.
If all 37 people who are on Ripoff Report regarding Luminous Brites follow this procedure and get a refund, then maybe people like this will get the idea that we aren't going to stand for this - so please take the time to do it!
Barb
Delafield, Wisconsin
U.S.A.
I ordered the free trial for $5.99 on 10/8/08
They took $88.97 out of my account without permission on 10/30/08.
I reported them to:
Federal Trade Commission www.consumersentinel.gov
IC3 Internet Crime Center www.ic3.gov
Glendale Chamber of Commerce www.glendalechamber.com
Better Business Bureau www.la.bbb.org
But the best thing I did was to email them 2-3 times per week demanding a refund.
To: [email protected]
Subject: 1st REQUEST (2nd request, 3rd request and so on to create an email trail)
Here is what I said in the body: (I saved this verbiage and cut/pasted)
(I always started by repeating the number of request from the subject line and the date )
5TH REQUEST - NOVEMBER 20, 2008
MY NAME
ADDRESS
Luminous Brites
"You billed my debit card for $88.97 - you had no authorization to do so.
Pls give me an RMA number to return this stuff that I never ordered for a full refund.
Each of my emails is saved and time stamped."
After my 6th request email on 11/21/08 they finally answered me and offered to give me half back - they said:
"Since you did not cancel your trial membership within the 20 day allowed time period, what I can do for you is to let you keep the (2) extra bottles and give you a refund of $34.99, which would be half of the total you were charged, minus shipping charges since we can not refund those."
I ABSOLUTELY REFUSED THIS OFFER - here is my response on 11/21/08:
"NO - I want a full refund - of course I didn't cancel my trial membership - I never signed up for a trial membership. I am taking this ALL the way until I get a FULL REFUND. "
On 11/29/08 I received a full refund via my bank account.
If all 37 people who are on Ripoff Report regarding Luminous Brites follow this procedure and get a refund, then maybe people like this will get the idea that we aren't going to stand for this - so please take the time to do it!
Barb
Delafield, Wisconsin
U.S.A.
2 Updates & Rebuttals
Jcarr
Junction City,Kansas,
U.S.A.
I will be following your actions
#2Consumer Comment
Mon, February 02, 2009
Thank you so much for the report as well as the information of how you went about communicating with this company until you got results. I'm happy for you and hopeful for me. I will follow your actions, including contacting all the organizations listed. This was exceptionally helpful.
Genix_billing
Glendale,California,
U.S.A.
Luminous Brights Billing
#3UPDATE Employee
Tue, December 30, 2008
You agreed to our terms and conditions or else you would not be eligible for our free trial. Our terms and conditions clearly state ALL of our policies. Contacting BBB or any other agency does not guarantee you a refund, all it does is open a pending case in which we provide them with adequate material proving that customer in question did in fact agree to our terms and our case if then dropped. For a refund, email me at [email protected] and I will look over any issues.
