- Report: #1420831
Complaint Review: Luster Eye Serum and Luster Age Defying Cream - Santa Ana California
Reported By:
Millz -
Freeport, Illinois, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Luster Eye Serum and Luster Age Defying Cream
Santa Ana, California, United States
Phone:
(888) 506-6140.
Web:
http://lustereyeserum.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Luster Eye Serum and Luster Age Defying Cream Charged my debit card for items not authorized. JVCOMMR*LUMINOUS CA 888-5283809 JVCOMMR*, BLOOMING BEAUTY CA 855-200-2551 BLOOMING Santa Ana California
JVCOMMR*LUMINOUS CA 888-5283809 JVCOMMR*, BLOOMING BEAUTY CA 855-200-2551 BLOOMING
I did NOT authorize two charges of $92.00 on Dec. 20 to JVCOMMR*LUMINOUS CA JVCOMMR*, BLOOMING BEAUTY CA BLOOMING and I am disputing those charges.
Unfortunately, I fell victim to a deceptive product advertising scam on Facebook on Nov. 15 when I responded to an ad for a face cream and an eye serum. The Facebook ad led me to a form to fill out, including my billing information to purchase one-month samples of the cream and serum for, respectively $4.95 and $5.97, which I was charged with no problem. As a generally savvy consumer, I checked for any conditions or subscriptions and did not see anything of the sort.
My receipts, attached, do not mention anything about a “subscription” or “trial offer.” In fact, they say, Thank you again for your purchase of Luster Eye Serum” and “Thank you again for your purchase of Luster Age Defying Cream.”
Nothing in the packaging mentioned a “subscription service,” nor do I recall having to click on any such terms of agreement to complete the purchase. (Contrary to what they say, the ad DID NOT redirect to their web page, which does have a terms of agreement).
In any case, I was under the impression that I had purchased the product with no further obligation … until today when I checked my accounts to find that on Dec. 20th that I was hit with two charges of $92.99 and $92.97 for the same products I had already received … NOT for additional products, but for the same products that they had already thanked me for completing my purchase.
I spoke with a gentleman on the phone about these charges and was told that they could not issue any refunds and I told them I would be contacting a lawyer and making a report of this scam.
