- Report: #1211882
Complaint Review: mant bank - getzville New York
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Author Not Confirmed
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mant bank
475 crosspoint pkwy getzville, 14068 New York, USA
Phone:
7167250182
Web:
52 west woodside ave
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mant bank scam by mant mortgage loan dept getzville New York
My house was forclosed and auction back to mant bank by the negligence and scamming of a service rep. name john dicarlo ex 8569. the representaive has been misleading me during the duration of th modification. when i spoke to john in january he assured me the sale date would not be february 18, 2015 but further as it was in the modification process. i received a letter on january 12, 2015. that additonal information was needed that of my sons contriubtion letter and my check stubs.i had to send addtional checkstub in february as got paid every two weeks. On february 6, 2015 i did speak to a rep Monica Berry who told me the package was completed and under review. i call several times to Mr dicarlo with no response. on February 14th i called at 8 05 a.m. spoke to an ann marie ex 8568 to find out what was going on with the modification.she stated to me my package was in a dead letter pile as the borrow statement i send in had jan 2014 not 2015 and they need another letter of contribution from my other borrow. i was surpise when she told me that the sale date was february 18, 2015 and to try to send in information via email. my mybrother in law fax his information of contribution. i was never told these two papers were needed. when i call the bank on the 17th of february they say they do not have peter sikes my contriubtor letter. mr sikes goes and delivers it in person. i am speaking to a rep name andrew as pete is there trying to hand them the paper. they are insisting it needs to be fax send or email. i tell them a rep name anthony says he can that. they take the paer and say package is complete and will excilted it as quick as they can. in the mean time i am keeping in contact with mandt laywer schiller and knapp and my lawyer keisha williams with lega aid of new york state bufalo ny.
schiller and knap tell me that andrew did call them and said is speedy up the process. the person i speak to is name stephanie. my lawyer try to call the bank they give her a hard time i have to call give permission to speak to her when i clearing sign documents she is to be contacted. she speaks to them calls me back around 430 p.m. on the 17th of february lets me know the auction is put to a halt i am to call the bank at 10 am about the modification. my lawyer says she spoke to a annmarie the girl i spoke to on the 14th and she assures her no sale date will take place on the 18th of feb. 2015. my lawyer keisha says she will call schiller and let them know to make sure mant does do this. i call on the 18th leave a message on annmarie voicemail as i do not want to work with mr dicarlo as i feel he is trying to scam me. john dicarlo calls me up 12 30 p.m.. says do i have time to talk says the underwriters reviewing the package and question why it said 0 amount in transportaion for gas. i tell him i do not own a vehicle. he says were there any lienson property was title clear. i said i beleive so. says have a nice day keep warm and will let me know in a few days. i call him on the 23rd as no response i ask about the modification he says the house was auction on feb 18 2015 at 10 a.m. i asked why did he call me he connects me to the lawyer at Schiller office. i call my lawyer keisha she said what went wrong as they give the word it would be stopped. she says she will contact the bank. i get a hold of her after trying several times. she states she spoke to her supervisor and she cannot do anything for me. it is very unfornated but the bank is not going to resverse the decision. i said so the bank can go back on their word. she said was mis communications someone didnot do their job. she says you had to have thos dcouments in 10 before sale date you did not. they have a right to go back on their word. i spoke to schiller lawyer and my lawyer as i stated i have been working so hard to keep my house why would i decided i am not going to give them the last two documents and have my house auction off. i am trying every avenue to get justice in this siutation. thank you.
