- Report: #151315
Complaint Review: Marjens Of Niles Furniture - Niles Illinois
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Marjens Of Niles Furniture
8121 N Milwaukee Avenue Niles, Illinois, U.S.A.
Phone:
847-9661088
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Marjens Of Niles Furniture Ripoff, Fraudulent sales, Keeps givng us damaged goods, Wont give back refund Niles Illinois
On Dec 6th of the year 2004, my husband and I purchased a sofa, a love seat, and an ottoman from Marjen furniture at NILES, ILLINOIS (office number 847 -9661088; 8121 N Milwaukee Ave. Niles Illinois ) at the price of $2,614.85. Nancy, the salesperson, instructed us that there was a no cancellation policy and that the delivery would take approximately 4 to 6 weeks. We agreed to this transaction.
On January 28th 2005, which would have been a little over seven weeks from the date of purchase and one week over the suggested time, we received a call from a gentleman from Marjen named Orlando. Orlando explained to me that he had good news and bad news'.
The good news was that the sofa and the loveseat were ready to be delivered but the bad news was that they had lost the ottoman. He said that they would try to locate the missing piece and that the worst-case scenario would be to place a new order.
A new order would take another 4 to 6 weeks for delivery. My husband, already upset that we had waited so long for this order, then contacted Orlando and asked for a discount for peace of mind. Without so much as an apology for their mistake Orlando proceeded to tell my husband that the missing piece was not that big a deal.
I ask you, is $2614 not a big deal? He also said that he was already doing us a favor by contacting us about the situation and that he was doing us another favor by delivering the missing piece for free. First, I believe that it is not a favor to update the buyer, it is customary. Second, It is an insult to my intelligence when they say that the second delivery, however late, is free. Does that mean that I would have to pay the second delivery otherwise?
My husband then contacted Nancy to get a better explanation of why they cannot give us a discount since there was a possibility that the whole transaction could take 3 months to be completed. She then claimed that she always tells her customers that deliveries take 6 to 8 weeks for delivery.
At the time of purchase, I guarantee that she never said 6-8 weeks delivery because for one we would never agree to wait that long for furniture and two, Orlando said another 4-6 weeks on the reorder. Not only is the order in shambles but now their time frame is contradicting. Is it 4-6 weeks or 6-8 weeks?
With the conversation going nowhere, Nancy then began to raise her voice and repeatedly accused my husband of trying to get something for of nothing. My husband held the phone to my ear and all I heard was screaming. Is this any way to treat a customer? My husband calmly told her while she was ranting that he was canceling the order to which she screamed that company policy does not allow cancellation. I then proceeded to cancel the charge on my credit card that same day.
On March 4th, nearly three months after the date of purchase, we received a call from Marjen stating that our complete set of furniture was ready to be delivered. To hear the message they left, you would have thought that none of the above ever happened. My husband contacted Marjen against his own will and again told them that the charge was cancelled.
On April 1st, we received a letter from the credit card company containing a rebuttal from Marjen. The credit card company gave us seven days to reply to that rebuttal and we did so. After several days of gathering information, the credit card company decided against our claim.
Their judgement was based on the NO CANCELLATION policy on a special order. U.S Bank, which is the name of the credit card company, also told us that on the day we reported the cancellation, Marjen was given 45 days to come up with the product.
After seven weeks I had not received my furniture, I cancel the order, now I find out that my credit card company gave Marjen 45 more days to come up with the product. Marjen responded on March 1st, 32 days, which is well within the limit of 45 days so they were absolved of any wrongdoing. So it took Marjen 3 months and 1 week to get my furniture ready. I ask you. Who wants to wait 13 weeks for furniture with no compensation?
I also read in Marjen's rebuttal to the credit card company that a friend of ours, who had originally referred us to Marjen, recently inquired about what had happened. According to Marjen, our so-called friend sided with them on the debacle. I assure you that my friend has never spoken to Marjen let alone set foot in the place since this incident.
We had no choice but to accept the decision that US Bank made. My husband then proceeded to call the owner of Marjen to at least inform him of the way he was treated by his employees. To no avail, in short he expressed how proud he was of his family business and that we should try and be a little more patient. Not wanting to get into anymore arguments, we accepted a delivery date.
The delivery for the furniture was for April 15th between 4pm and 8pm. They did not show. With fifteen minutes to spare, they called at 7:45pm and told my husband that they could not make the delivery. Somehow I am not surprised by this.
Marjen then asked if they could set up another delivery for the following day. My husband told them that It was not possible. That Saturday morning they again called to see if we would take delivery that same day. Again, we said no we would not be home. When we got back in the afternoon that day, we found a note on our mailbox saying that Marjen attempted the delivery anyway but that we were not home. I honestly do not understand how these people stay in business.
We thought that maybe this latest incident would help my case so I called my credit card company. We explained to US Bank that Marjen, for a lack of a better word, screwed us again. To no avail, my credit card company said there was nothing they could do.
We set up another delivery date with Marjen on Monday April 18.
They told us they would deliver our furniture on Monday April 25. The furniture finally came on that day but the couch was damaged. One of the legs was completely broken and the other legs were not stable. My husband refused delivery. Again, we are not surprised.
We asked US Bank again if they could somehow change their verdict based on the damaged product. Us bank turned us down because of what BANKONE ( marjens crdit card company claims that their customer has been trying to deliver). It is now Wednesday April 27th and Marjen has not called to express remorse about the damaged sofa. We feel that if we schedule another appointment we will be again disappointed.
We have bent over backwards to accommodate the decision of US Bank and BANKONE. We have taken time off from work to accept the deliveries. We have given away almost all of our old furniture. It is impossible to grasp the great lengths to which Marjen will go to.
Marjen hides behind their no cancellation policy so they are cleared of any wrong doing. They claim that the bungled delivery is not their fault. Then who's fault is it? It certainly is not ours. They claim that we were unreasonable. They berated my husband on the phone twice.
The verbal agreement was for 4-6 weeks, their revised timeframe was 6-8 weeks, the furniture was ready after 13 weeks. They finally set up a delivery date and did not show. They finally come, but with damaged goods. Four months with no compensation and we are called unreasonable. Does that seem right? My order was placed and paid for on Dec.6th, 2004.
I am left with nothing but excuses. At this point WE DO NOT WANT THE FURNITURE, we just want our money back, a REFUND. They can build a house in seven days but we can't get our furniture in 4-6 weeks, or 6-8 weeks, or even 4 months.
The decisions that visa (BANKONE) made was based on refusal of delivery. I will not deny that we did not accept the phone call, I will tell you though that prior to their call on May 24, which was the day after BANKONE had made a decision against our damaged good claims, Marjen HAD NOT contacted us since April 25. That is one whole month without contact. The fact is, had they (BANKONE ) not pushed Marjen to contact us, there is no telling when they would act.
The fact of the matter is, Marjen initiates contact when they are on the verge of losing their money. I refused their phone calls because we were waiting until June 9, which would be the last date for Marjen's rebuttal.
We decided that we would wait for the verdict on several issues such as damaged goods and the length of time without delivery. I did not want to speak to them prior to that date because the decision by the credit companies was still in limbo. We also wanted to avoid further altercations because frankly, Marjen feels they have done nothing wrong, that this is all a mishap.
Anyone with business sense knows that it should not take six to seven months for delivery of any goods and if it does take that long they should somehow appease the customer. But no because Marjen knows how to beat the system. They can take seven months because of their NO CANCELLATION policy.
Our claim was denied for damaged goods so now we again have to take delivery. I can tell you that I'm a little concerned because Marjen claims to have placed a reorder. That reorder would mean that the furniture we are to receive will be brand new.
That reorder, according to my calculations was done in 4 weeks. Marjen tells all their customers 6-8 weeks. How is it possible that our furniture is suddenly ready. It's because Bank One lit a fire under their a**, that's why. Otherwise we would still be waiting for a phone call.
We were pushed to take action against Marjen because it is the logical thing to do. They have our money and we do not have furniture. We have filed complaints because nothing has been done. By filing complaints all we have done is given Marjen time for rebuttals after rebuttals.
The initial transaction was four to six weeks. It is now June 6th. Is it the credit companies job to tell the merchant to contact the customer? Is it their job to tell them to clean up their mess?
We have wasted our time, given away our old furniture, TAKEN TIME OFF FROM WORK, so that we can accommodate deliveries. Deliveries that were never made or deliveries of damaged goods. Marjen has bungled just about every aspect of this transaction and yet you represent them. SEVEN MONTHS.
They have ruined SEVEN MONTHS of our lives. You may think that I am overreacting, well, put yourselves in our shoes and see if you get through a day without getting aggravated. If and when we ever get this furniture, it would only be a daily reminder of the BS we've been through.
I called them June 28 since we lost our case again . I spoke with Ken and asked if I can obtain a copy of the receipt to prove that indeed the furniture was reordered and not just patched up. Ken sarcastically brushed it off and refused to provide me a copy of the receipt. Ken insisted on rehashing the past and how we are being unreasonable. Not wanting to prolong the conversation, I asked for a delivery date.
On July 5th, the delivery was made. You would think that with our 8 month history, Marjen's would give special attention to our parcel. To no avail, they again delivered damaged goods. The bottom of the couch had a rip and there were countless nick's and scratches all over it. The ottoman had a scratch.
These damages were visible even before the plastic was removed. We took pictures and we refused delivery. We called Marjen and to tell them that we were not happy. We asked to speak with the owner and they told us that Marjen's is a corporation and that there is no owner.
If there was never an owner who did my husband speak with 4 months ago? My husband then spoke with Orlando. Under the impression that we were stuck with the furniture, my husband told Orlando that if we are paying $2,600 for their furniture then they better deliver it in mint condition.
Orlando insited that we take delivery and that he would send a so-called couch doctor'. We said no. I again called my credit card company ( US BANK ) and told them what happened. I told them that I do not want the furniture anymore. They told me they will let BANKONE know about it and will wait until July 26 for an answer.
July 20, 2005 I have not heard from Marjens. July 21 2005 at around 6pm I got a voicemail from ORLANDO saying that again the furniture is ready and that we can inspect it if we want. I got a feeling that again BANKONE denied us and TOLD MARJENS to contact us.
I called Orlando and told him that I do not want the furniture based on the fact that the furniture they are delivering is has been patched up. I told him I have the right for a refund. I told him that I do not want the furniture and that they should credit me back. He said okay.
I then emailed my bank and called the following day and true to my hunch we did get denied again by BANKONE. I told US BANK that you can call this case against FRAUDULENT SALES and that they're letting the company get away with it. She agreed with me and said that she cant do anything else due to BANKONES decision.
I am writing to your good office for help. I think that I have the right for that refund. The aggravation and the frustration that this company has caused us should not be favored. I have approached BBB and FTC on this matter and emailed the state atty. office.
There should be a rule against this kind of company. I do not want to be force to accept the furniture. This is fraudulent case and you will think that BANKONE and US bank should have agreed to return our money. I believe in fair judgement and on this case that has not materialize. I hope you can help me on this matter. I will also seek the help of the state senator and media on this matter.
Karen
chicago, Illinois
U.S.A.
On January 28th 2005, which would have been a little over seven weeks from the date of purchase and one week over the suggested time, we received a call from a gentleman from Marjen named Orlando. Orlando explained to me that he had good news and bad news'.
The good news was that the sofa and the loveseat were ready to be delivered but the bad news was that they had lost the ottoman. He said that they would try to locate the missing piece and that the worst-case scenario would be to place a new order.
A new order would take another 4 to 6 weeks for delivery. My husband, already upset that we had waited so long for this order, then contacted Orlando and asked for a discount for peace of mind. Without so much as an apology for their mistake Orlando proceeded to tell my husband that the missing piece was not that big a deal.
I ask you, is $2614 not a big deal? He also said that he was already doing us a favor by contacting us about the situation and that he was doing us another favor by delivering the missing piece for free. First, I believe that it is not a favor to update the buyer, it is customary. Second, It is an insult to my intelligence when they say that the second delivery, however late, is free. Does that mean that I would have to pay the second delivery otherwise?
My husband then contacted Nancy to get a better explanation of why they cannot give us a discount since there was a possibility that the whole transaction could take 3 months to be completed. She then claimed that she always tells her customers that deliveries take 6 to 8 weeks for delivery.
At the time of purchase, I guarantee that she never said 6-8 weeks delivery because for one we would never agree to wait that long for furniture and two, Orlando said another 4-6 weeks on the reorder. Not only is the order in shambles but now their time frame is contradicting. Is it 4-6 weeks or 6-8 weeks?
With the conversation going nowhere, Nancy then began to raise her voice and repeatedly accused my husband of trying to get something for of nothing. My husband held the phone to my ear and all I heard was screaming. Is this any way to treat a customer? My husband calmly told her while she was ranting that he was canceling the order to which she screamed that company policy does not allow cancellation. I then proceeded to cancel the charge on my credit card that same day.
On March 4th, nearly three months after the date of purchase, we received a call from Marjen stating that our complete set of furniture was ready to be delivered. To hear the message they left, you would have thought that none of the above ever happened. My husband contacted Marjen against his own will and again told them that the charge was cancelled.
On April 1st, we received a letter from the credit card company containing a rebuttal from Marjen. The credit card company gave us seven days to reply to that rebuttal and we did so. After several days of gathering information, the credit card company decided against our claim.
Their judgement was based on the NO CANCELLATION policy on a special order. U.S Bank, which is the name of the credit card company, also told us that on the day we reported the cancellation, Marjen was given 45 days to come up with the product.
After seven weeks I had not received my furniture, I cancel the order, now I find out that my credit card company gave Marjen 45 more days to come up with the product. Marjen responded on March 1st, 32 days, which is well within the limit of 45 days so they were absolved of any wrongdoing. So it took Marjen 3 months and 1 week to get my furniture ready. I ask you. Who wants to wait 13 weeks for furniture with no compensation?
I also read in Marjen's rebuttal to the credit card company that a friend of ours, who had originally referred us to Marjen, recently inquired about what had happened. According to Marjen, our so-called friend sided with them on the debacle. I assure you that my friend has never spoken to Marjen let alone set foot in the place since this incident.
We had no choice but to accept the decision that US Bank made. My husband then proceeded to call the owner of Marjen to at least inform him of the way he was treated by his employees. To no avail, in short he expressed how proud he was of his family business and that we should try and be a little more patient. Not wanting to get into anymore arguments, we accepted a delivery date.
The delivery for the furniture was for April 15th between 4pm and 8pm. They did not show. With fifteen minutes to spare, they called at 7:45pm and told my husband that they could not make the delivery. Somehow I am not surprised by this.
Marjen then asked if they could set up another delivery for the following day. My husband told them that It was not possible. That Saturday morning they again called to see if we would take delivery that same day. Again, we said no we would not be home. When we got back in the afternoon that day, we found a note on our mailbox saying that Marjen attempted the delivery anyway but that we were not home. I honestly do not understand how these people stay in business.
We thought that maybe this latest incident would help my case so I called my credit card company. We explained to US Bank that Marjen, for a lack of a better word, screwed us again. To no avail, my credit card company said there was nothing they could do.
We set up another delivery date with Marjen on Monday April 18.
They told us they would deliver our furniture on Monday April 25. The furniture finally came on that day but the couch was damaged. One of the legs was completely broken and the other legs were not stable. My husband refused delivery. Again, we are not surprised.
We asked US Bank again if they could somehow change their verdict based on the damaged product. Us bank turned us down because of what BANKONE ( marjens crdit card company claims that their customer has been trying to deliver). It is now Wednesday April 27th and Marjen has not called to express remorse about the damaged sofa. We feel that if we schedule another appointment we will be again disappointed.
We have bent over backwards to accommodate the decision of US Bank and BANKONE. We have taken time off from work to accept the deliveries. We have given away almost all of our old furniture. It is impossible to grasp the great lengths to which Marjen will go to.
Marjen hides behind their no cancellation policy so they are cleared of any wrong doing. They claim that the bungled delivery is not their fault. Then who's fault is it? It certainly is not ours. They claim that we were unreasonable. They berated my husband on the phone twice.
The verbal agreement was for 4-6 weeks, their revised timeframe was 6-8 weeks, the furniture was ready after 13 weeks. They finally set up a delivery date and did not show. They finally come, but with damaged goods. Four months with no compensation and we are called unreasonable. Does that seem right? My order was placed and paid for on Dec.6th, 2004.
I am left with nothing but excuses. At this point WE DO NOT WANT THE FURNITURE, we just want our money back, a REFUND. They can build a house in seven days but we can't get our furniture in 4-6 weeks, or 6-8 weeks, or even 4 months.
The decisions that visa (BANKONE) made was based on refusal of delivery. I will not deny that we did not accept the phone call, I will tell you though that prior to their call on May 24, which was the day after BANKONE had made a decision against our damaged good claims, Marjen HAD NOT contacted us since April 25. That is one whole month without contact. The fact is, had they (BANKONE ) not pushed Marjen to contact us, there is no telling when they would act.
The fact of the matter is, Marjen initiates contact when they are on the verge of losing their money. I refused their phone calls because we were waiting until June 9, which would be the last date for Marjen's rebuttal.
We decided that we would wait for the verdict on several issues such as damaged goods and the length of time without delivery. I did not want to speak to them prior to that date because the decision by the credit companies was still in limbo. We also wanted to avoid further altercations because frankly, Marjen feels they have done nothing wrong, that this is all a mishap.
Anyone with business sense knows that it should not take six to seven months for delivery of any goods and if it does take that long they should somehow appease the customer. But no because Marjen knows how to beat the system. They can take seven months because of their NO CANCELLATION policy.
Our claim was denied for damaged goods so now we again have to take delivery. I can tell you that I'm a little concerned because Marjen claims to have placed a reorder. That reorder would mean that the furniture we are to receive will be brand new.
That reorder, according to my calculations was done in 4 weeks. Marjen tells all their customers 6-8 weeks. How is it possible that our furniture is suddenly ready. It's because Bank One lit a fire under their a**, that's why. Otherwise we would still be waiting for a phone call.
We were pushed to take action against Marjen because it is the logical thing to do. They have our money and we do not have furniture. We have filed complaints because nothing has been done. By filing complaints all we have done is given Marjen time for rebuttals after rebuttals.
The initial transaction was four to six weeks. It is now June 6th. Is it the credit companies job to tell the merchant to contact the customer? Is it their job to tell them to clean up their mess?
We have wasted our time, given away our old furniture, TAKEN TIME OFF FROM WORK, so that we can accommodate deliveries. Deliveries that were never made or deliveries of damaged goods. Marjen has bungled just about every aspect of this transaction and yet you represent them. SEVEN MONTHS.
They have ruined SEVEN MONTHS of our lives. You may think that I am overreacting, well, put yourselves in our shoes and see if you get through a day without getting aggravated. If and when we ever get this furniture, it would only be a daily reminder of the BS we've been through.
I called them June 28 since we lost our case again . I spoke with Ken and asked if I can obtain a copy of the receipt to prove that indeed the furniture was reordered and not just patched up. Ken sarcastically brushed it off and refused to provide me a copy of the receipt. Ken insisted on rehashing the past and how we are being unreasonable. Not wanting to prolong the conversation, I asked for a delivery date.
On July 5th, the delivery was made. You would think that with our 8 month history, Marjen's would give special attention to our parcel. To no avail, they again delivered damaged goods. The bottom of the couch had a rip and there were countless nick's and scratches all over it. The ottoman had a scratch.
These damages were visible even before the plastic was removed. We took pictures and we refused delivery. We called Marjen and to tell them that we were not happy. We asked to speak with the owner and they told us that Marjen's is a corporation and that there is no owner.
If there was never an owner who did my husband speak with 4 months ago? My husband then spoke with Orlando. Under the impression that we were stuck with the furniture, my husband told Orlando that if we are paying $2,600 for their furniture then they better deliver it in mint condition.
Orlando insited that we take delivery and that he would send a so-called couch doctor'. We said no. I again called my credit card company ( US BANK ) and told them what happened. I told them that I do not want the furniture anymore. They told me they will let BANKONE know about it and will wait until July 26 for an answer.
July 20, 2005 I have not heard from Marjens. July 21 2005 at around 6pm I got a voicemail from ORLANDO saying that again the furniture is ready and that we can inspect it if we want. I got a feeling that again BANKONE denied us and TOLD MARJENS to contact us.
I called Orlando and told him that I do not want the furniture based on the fact that the furniture they are delivering is has been patched up. I told him I have the right for a refund. I told him that I do not want the furniture and that they should credit me back. He said okay.
I then emailed my bank and called the following day and true to my hunch we did get denied again by BANKONE. I told US BANK that you can call this case against FRAUDULENT SALES and that they're letting the company get away with it. She agreed with me and said that she cant do anything else due to BANKONES decision.
I am writing to your good office for help. I think that I have the right for that refund. The aggravation and the frustration that this company has caused us should not be favored. I have approached BBB and FTC on this matter and emailed the state atty. office.
There should be a rule against this kind of company. I do not want to be force to accept the furniture. This is fraudulent case and you will think that BANKONE and US bank should have agreed to return our money. I believe in fair judgement and on this case that has not materialize. I hope you can help me on this matter. I will also seek the help of the state senator and media on this matter.
Karen
chicago, Illinois
U.S.A.
