- Report: #402891
Complaint Review: Master MatchMakers - Philadelphia, Pennsylvania Nationwide
Reported By:
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District of Columbia, District of Columbia,
Submitted:
Updated:
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Author Confirmed
Why?
Master MatchMakers
2 Penn Cetner Plaza, Philadelphia, Pennsylvania, 19102 Nationwide, U.S.A.
Phone:
215-362-6999
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Master MatchMakers Steve Ward JoAnn Ward MasterMatchmakers....Forget Love...We Only Need Your Money! Philadelphia Pennsylvania
MasterMatchmakers Steve Ward and JoAnn Ward are only intersted in your money. You are promised by both of them that they have several quality and professional matches for you. "They may not get it right on the first or second try but you will definitely have a perfect match by the third or fourth try" is their promise.
I am an attractive, educated, outgoing and professional female that was very open to the process. However, I did not expect to be set up with a man that was still married...and then have them count this as a match. Two of the other matches did not even meet a basic go or no go criteria. If you reject the matches that they provide to you they get very angry and tell you that your expectations are too high. If this is their best "love and life" coaching advice....I will happily stay single!
This year I am trusting in myself and my heart...it is free and life's best matchmaker!
Lauren
District of Columbia, District of Columbia
U.S.A.
I am an attractive, educated, outgoing and professional female that was very open to the process. However, I did not expect to be set up with a man that was still married...and then have them count this as a match. Two of the other matches did not even meet a basic go or no go criteria. If you reject the matches that they provide to you they get very angry and tell you that your expectations are too high. If this is their best "love and life" coaching advice....I will happily stay single!
This year I am trusting in myself and my heart...it is free and life's best matchmaker!
Lauren
District of Columbia, District of Columbia
U.S.A.
1 Updates & Rebuttals
Steven Ward
Philadelphia,Pennsylvania,
U.S.A.
Master Matchmakers RESPONSE TO COMPLAINTS
#2REBUTTAL Owner of company
Wed, December 24, 2008
We appreciate the efforts of consumer advocacy groups to mediate discourse between us and our client friends. What you will not find on this website are comments from hundreds upon hundreds of satisfied singles who have enjoyed their experience with Master Matchmakers and found meaningful relationships with our support, direction and guidance. What you will find are half-truths and false accusations. The terms, conditions and expectations set forth in our services agreement are very simple. We expect anyone we represent to be completely forthright about anything consequential to a relationship. We verify appearances, identity, marital status, criminal records, etc. unlike any matchmaking service around. If we find someone is being dishonest we will expel them from the service. We provide references upon request. We provide photos and profiles when presenting a match and are available to answer any questions or concerns before or after someone accepts an introduction. We go so far as to arrange for people to speak before they meet and in good faith we won't consider it a match towards their agreement until they meet face-to-face (unlike other services). We are fair and honest matchmakers, communicating critical feedback in hopes of affecting a positive change in the lives of our clients. Even when faced with objections we will be steadfast if we still feel it could work. Clients are given every opportunity to pass on a match even if it disappoints us. Also unlike other services there is no time frame on our service so that our clients can feel free to pursue a relationship, endeavor, or opportunity that might prevent them from utilizing our matchmaking services for a period of time. We even allow Client Friends to assign their unused matches to an acquaintance if they no longer have a need for them. We work extremely hard on behalf of all our clients and stand behind our agreements. Clients are forewarned that if they are rejected, disappointed or dismayed by our approach to matchmaking they will not be entitled to a refund. Of course we expect to have success with everyone we represent but we'd rather deal with non-sense complaints then give someone the satisfaction of getting their money back after countless hours of work on their behalf. Any reasonable consumer will understand that not every single person out there is going to find love through our service and we are commissioned for our good faith effort on their behalves and not their abilities to form a relationship.
