- Report: #478515
Complaint Review: Matt Flynn - meshhat.com - El Dorado Hills California
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Matt Flynn - meshhat.com
Matt Flynn KyKam Co. Po Box 5129 El Dorado Hills, 95762 California, U.S.A.
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Matt Flynn - meshhat.com I ordered a hat online the money was processed but i never received it. El Dorado California
I ordered a hat online from meshhat.com over four weeks ago and have not received it. I emailed them and they did not respond. They said it would take 1-3 days but i haven't received anything. I started emailing them after two weeks but i did not get a single response. I went to track my order to find that there was no tracking number. They have no phone number only a fax and they haven't responded to that either. I'm really frustrated since it was suppose to be a bithday gift. I would like to know what happened...if they are unable to send it can they refund my money.
Bidemi
brooklyn, New York
U.S.A.
Bidemi
brooklyn, New York
U.S.A.
1 Updates & Rebuttals
Not True
el dorado hills,California,
United States of America
I have US Post OFFICE Proff that you did get your order on time
#2REBUTTAL Individual responds
Sun, October 17, 2010
HI, I am sorry that you did not receive your order in a reasonable amount of time. We do get a lot of orders per day, and at times, one might get left behind or even lost in the mail. We do ship approximately 40 orders a day, that is 1200 per month, 14,400 a year. We do get about 5 complaints for never received order per year. So that being said 13,395 Customers per year are happy!!! That is a pretty good success rate I think and why we are rated a 5 Star store by Yahoo. We have been a Yahoo store now for over 10 years with very few complaints. Every order gets a email sent to the consumer with a tracking number. If you do not get this email, please look in your spam folder because this email is sent to you directly through Yahoo. You can then track your order via the link to the US Post Office website. The only email address on our website to contact us is at [email protected] . These other email address may still be on the site somewhere but the email address posted on our store policy page is [email protected]. Did you ever receive your order? We actually have a system in place that shows us when a customer receives their order. We can see if one does not. If a customer does not receive their order, we ship out another package to them and try to recover the first lost package from the Post office. I really do apologize but this is a mail order business, only successful because of our low overhead, we keep employees to a minimum to survive. I understand you are frustrated and felt the need to post a damaging compliant on a website like this to handle it. Please use the correct email address on our website and we will respond and be more than happy to send another package. I also believe that you did eventually get your order so if you did, please kindly remove this complaint. The majority of consumers never remove their complaints once solved. I hope this helps and if you never received your order please contact us at [email protected]. Thank you.
