- Report: #540690
Complaint Review: Mattress Firm - Houston Texas
Reported By:
Norma -
Houston, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mattress Firm
5815 Gulf Freeway Houston, 77023 Texas, United States of America
Phone:
713-923-1096
Web:
Categories:
Business Rating:
(0)
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Mattress Firm Mattress Holdings, LLC Injured at Mattress Firm Houston, Texas
I am African American woman, age 66.
On July 16, 2009, I went to Mattress Firms [5815 Gulf Freeway, Houston, Texas 77023] with my two sons to buy a mattress, where I was tripped by a hazardous extension cord; streaming across the sidewalk; at the store entrance. [The extension cord was connected to a Mattress Firm Balloon to advertize.]
I feel Mattress Firm mistreated me either due to my age and/or race. The employees at Mattress Firm were totally negligent; A) first by NOT securing the hazardous extension cord; streaming across the sidewalk; at the store entrance, and B) second by NOT offering me first aid; I was totally ignored.
After two emergency room visits, several medical appointments, several x-rays, a MRI, and pain management services; two orthopedic surgeons stated that my injury is a permanent disability. Further, the two surgeons recommended SURGERY to repair the permanent damages; unfortunately surgery may not remedy the fractures and torn ligaments. I am adamantly against having surgery.
Mattress Firm acknowledges that they recorded the entire incident with their surveillance camera, but they refuse to communicate with me, directly. Each time I contact them, they tell me to contact their insurance carrier, who treats me equally as bad.
