MATTRESS FIRM
HOUSTON,#2UPDATE Employee
Fri, August 17, 2012
We are very sorry to hear about their situation. Mattress Firm strives to offer the best service possible for our customers. Please give us the opportunity to clarify this issue with the warranty for your Tempurpedic beds. Please contact our customer service/ warranty department at 866-942-3551. We will contact our National Tempurpedic Representative to make sure your situation gets addressed.
We look forward to hearing from you.
Very respectfully,
Customer Service/ warranty department
Mattress Firm, Inc
866-942-3551
Ann
Savannah,#3Author of original report
Mon, August 13, 2012
Although we did not receive a reply from Mattress Firm Customer Service or the written statement from Monica as of Monday, August 13th, we did receive two phone calls.
a. The Tempur-pedic Sales Representative, Mr. Denton, called us this morning, August 13th, and promised us a written 25 year Tempur-pedic warranty.
b. Charles Taylor, the Mattress-Firm manager, called us at lunch time and discussed how we could all reach an agreement. I informed him I had not as yet received the email promised last Thursday and a phone call could be from anyone. He was very cooperative & understanding. He offered to pick up the mattress sets today and refund all money paid. At his suggestion we visited another Mattress Firm store where we were assisted by Mathew Bossick. Mr. Bossick was very knowledgeable and helpful. If our new mattresses arrive as scheduled next week, we will count ourselves very satisfied.