- Report: #202223
Complaint Review: MEDCO Mail Order Pharmacy - Internet
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Author Confirmed
Why?
MEDCO Mail Order Pharmacy
www.medco.com Internet, U.S.A.
Phone:
800-455-5943
Web:
N/A
Categories:
Business Rating:
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MEDCO Mail Order Pharmacy ripoff Unnecesary delays in processing Dr's Authorized refill Nationwide
12 days to process a Dr's authorized refills. - When I questioned via email why it took so long, I received the "This is how you check your order status" instructions. I replied that I know how to check my order status and you did not address the issue which was "Why did you take 12 days to process after receiving my Dr's authorizations?"
I received another email stating that they would look into the matter and let me know. Well a full month has gone by and still no answer. I sent another email informing them I was not pleased, and the only reason I am using the mail order service at all, is because MEDCO made it a requirement or I pay full price for my maintenance prescriptions.
I take several medications that cannot be stopped cold, just because they failed to process them in a timely manner. I did not want to do business via mail order due to similar problems with previous mail order services. I have filed a complaint with my companies benefits dept and have not heard a word from them either.
Be very careful if you forced to follow this type of process - these companies make it a requirement, then give terrible service and no support
Laurie
Haslet, Texas
U.S.A.
I received another email stating that they would look into the matter and let me know. Well a full month has gone by and still no answer. I sent another email informing them I was not pleased, and the only reason I am using the mail order service at all, is because MEDCO made it a requirement or I pay full price for my maintenance prescriptions.
I take several medications that cannot be stopped cold, just because they failed to process them in a timely manner. I did not want to do business via mail order due to similar problems with previous mail order services. I have filed a complaint with my companies benefits dept and have not heard a word from them either.
Be very careful if you forced to follow this type of process - these companies make it a requirement, then give terrible service and no support
Laurie
Haslet, Texas
U.S.A.
