- Report: #887869
Complaint Review: MetroPcs/Rebates - Dallas Texas
Reported By:
FedUp -
Marietta, Georgia, United States of America
Submitted:
Updated:
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Author Confirmed
Why?
MetroPcs/Rebates
PO Box 601119 Dallas, 75360 Texas, United States of America
Phone:
Web:
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MetroPcs/Rebates REBATE Ripoff Dallas, Texas
I purchased two metropcs phones at Brandsmart early Nov 2011, completed my rebate paperwork in compliance with rebate rules. I received a confirmation email with rebate reference numbers Nov 18th 2011 for rebate that ended December 31st 2011. The instructions stated something like 6-12 weeks. I tried tracking the status of my rebates on December 5th, only to here that I did not meet the rebate deadlines.
I immediately contacted the rebate center via web chat and they assured me it was a mistake and that they had received my paperwork and to wait 4-6. The status of the two rebates were changed to approved during this particular chat. Weeks went by I still heard nothing. February 2nd, 2012. I was told the same thing and that I should contact the resolution center in 10-14 days. I did so and they verbalized to me on March 15th, 2012 that my rebates would be mailed out on April 27th.
Today May 24th..this is live chat. Please wait while we find an agent to assist you...All agents are currently busy. Please stand by.You have been connected to Julia .
Julia : Thank you for using MetroPcs chat.
Denene ****: Shall I ask my question now or wait?
Julia : Allow me one moment please while I access your record.
Julia : Ms **** the rebates are both invalid. For further follow up, return to the MetroPCS location where the purchase of the phone was made and inquire with the person in charge at that location.
That person can contact their local Account Service Representative or their Manager of Customer Operations with MetroPCS and work through this situation with you.
Denene ****: I was told that my rebates were being mailed out on March 16, 2012 that my rebates would be mailed on April 27, 2012
Julia : Sorry that is not the case.
Denene ****: This is such a rip off... I've chatted 3different times and each time have been told a different lie.
Denene ****: All of my rebates were mailed when they were supposed to be mailed with the proper paperwork.
Julia : I am sorry Ms McCloud but there is nothing else the rebate center can do for you at this point. Please go back to the MetroPcs store.
Denene ****: I'm sure!
Denene ****: I will reporting this to all authorities
Denene ****: this has been going on since november
Denene ****: Metro pcs emailed me these rebate tracking numbers only to tell me that they are not valid
Julia : Apologies for the inconvenience.
Denene ****: I received these rebates from Brandsmart
Denene ****: so when I go to the store with the same paperwork that I mailed to metropcs I am going to look like a complete fool
Denene ****: the rebate money does not come from Brandsmart it comes from Metropcs
Julia : They can contact \
Julia : their local Account Service Representative or their Manager of Customer Operations with MetroPCS and work through this situation with you.
Denene ****: Such a crock!
Julia : Is there anything else I can assist you with today?
Denene ****: Yes give me a corporate office phone number
Denene ****: for rebates
Julia : I am sorry but I do not have that information you are requresting. I do have MetroPCS customer service number 888-863-8768.
Denene ****: Wow!!! Unbelievable!!
Denene ****: I will be copying a pasting this and putting it on the social sites
Denene ****: That way people will know
Julia : Ms **** if you contact MetroPCS customer service I am sure they will be happy to assist you with this. The rebate center is unable to validate the rebate without their authorization.
Julia : They can contact us on your behalf in case they have any questions.
Julia : Sorry,but this is all I can suggest for you today.
Denene ****: Yes but what you don't understand is that I've been lied to over and over again...I've kept copies of each chat and can show them to you...contact you for what for you to tell them that my rebates are invalid....Have a nice day!
Julia : Thank you for using MetroPcs chat.
I immediately contacted the rebate center via web chat and they assured me it was a mistake and that they had received my paperwork and to wait 4-6. The status of the two rebates were changed to approved during this particular chat. Weeks went by I still heard nothing. February 2nd, 2012. I was told the same thing and that I should contact the resolution center in 10-14 days. I did so and they verbalized to me on March 15th, 2012 that my rebates would be mailed out on April 27th.
Today May 24th..this is live chat. Please wait while we find an agent to assist you...All agents are currently busy. Please stand by.You have been connected to Julia .
Julia : Thank you for using MetroPcs chat.
Denene ****: Shall I ask my question now or wait?
Julia : Allow me one moment please while I access your record.
Julia : Ms **** the rebates are both invalid. For further follow up, return to the MetroPCS location where the purchase of the phone was made and inquire with the person in charge at that location.
That person can contact their local Account Service Representative or their Manager of Customer Operations with MetroPCS and work through this situation with you.
Denene ****: I was told that my rebates were being mailed out on March 16, 2012 that my rebates would be mailed on April 27, 2012
Julia : Sorry that is not the case.
Denene ****: This is such a rip off... I've chatted 3different times and each time have been told a different lie.
Denene ****: All of my rebates were mailed when they were supposed to be mailed with the proper paperwork.
Julia : I am sorry Ms McCloud but there is nothing else the rebate center can do for you at this point. Please go back to the MetroPcs store.
Denene ****: I'm sure!
Denene ****: I will reporting this to all authorities
Denene ****: this has been going on since november
Denene ****: Metro pcs emailed me these rebate tracking numbers only to tell me that they are not valid
Julia : Apologies for the inconvenience.
Denene ****: I received these rebates from Brandsmart
Denene ****: so when I go to the store with the same paperwork that I mailed to metropcs I am going to look like a complete fool
Denene ****: the rebate money does not come from Brandsmart it comes from Metropcs
Julia : They can contact \
Julia : their local Account Service Representative or their Manager of Customer Operations with MetroPCS and work through this situation with you.
Denene ****: Such a crock!
Julia : Is there anything else I can assist you with today?
Denene ****: Yes give me a corporate office phone number
Denene ****: for rebates
Julia : I am sorry but I do not have that information you are requresting. I do have MetroPCS customer service number 888-863-8768.
Denene ****: Wow!!! Unbelievable!!
Denene ****: I will be copying a pasting this and putting it on the social sites
Denene ****: That way people will know
Julia : Ms **** if you contact MetroPCS customer service I am sure they will be happy to assist you with this. The rebate center is unable to validate the rebate without their authorization.
Julia : They can contact us on your behalf in case they have any questions.
Julia : Sorry,but this is all I can suggest for you today.
Denene ****: Yes but what you don't understand is that I've been lied to over and over again...I've kept copies of each chat and can show them to you...contact you for what for you to tell them that my rebates are invalid....Have a nice day!
Julia : Thank you for using MetroPcs chat.
