- Report: #793434
Complaint Review: Microsoft Corporation - Redmond Washington
Reported By:
clanging -
Traverse City, Michigan, USA
Submitted:
Updated:
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Author Not Confirmed
Why?
Microsoft Corporation
Redmond, 48052 Washington, United States of America
Phone:
Web:
www.microsoft.com
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Microsoft Corporation Xbox360 Erroneously prevented from playing any new Microsoft Games Redmond, Washington
The following email was forwarded to a Microsoft representative today. It outlines the issue that a recent anti-piracy software upgrade has caused. Despite my believing whole heartedly in the need to protect intellectual property, when a legitimate purchaser is punished due to no fault of his or her own, then the company has gone to far. Even more disheartening is the callous response to this complaint by Microsoft. Read on:
I read your posting regarding the "very few consoles" that have been effected by this
problem. I have Microsoft's response less than encouraging. You say you seem to know which consoles were effected. Well apparently I am one of those miscreants who have some how modified or tampered with my Xbox. Ironically, I bought the Xbox new and have never opened the case myself. When I got the flashing read light problem I sent it to
Microsoft to be repaired. I have never loaded anything but newly bought or used games from Gamestop into this device. I have never loaded any firmware or other software into this device other than those updates downloaded from xbox live. Yet here I am unable to play the last two games purchased because my xbox is deemed to have been tampered with and therefore I most be doing something illegal.
I do appreciate and respect the need to protect the intellectual property of game makers. However, when that leads to a loyal customer who has always played by the rules being unable to play the $60 games he has purchased, than your efforts have gone to far. At present we (my son and I) own in excess of 75 different Xbox games and two Xbox units
(the newer black elite has not had this problem). As you can appreciate that is a considerable investment beyond the $600 for the consoles.
Three separate calls to xbox support has made it clear that Microsoft is not going to help me with this situation. Now my only option is to sell this current Xbox to some unsuspecting person and go out and purchase a new console. Could it be that this is Microsoft's intent?
Until now I had been satisfied with Microsoft's support for Xbox 360
and Xbox live. Now, I am wishing that I had invested in the
Playstation 3 technology. At least they know how to make their errors
good with their customers. My writing this email is my way of
communicating my dissatisfaction with Microsoft. How you choose to
respond will determine whether I continue to be a loyal Xbox customer or
choose to buy myself a new Playstation for Christmas.
I read your posting regarding the "very few consoles" that have been effected by this
problem. I have Microsoft's response less than encouraging. You say you seem to know which consoles were effected. Well apparently I am one of those miscreants who have some how modified or tampered with my Xbox. Ironically, I bought the Xbox new and have never opened the case myself. When I got the flashing read light problem I sent it to
Microsoft to be repaired. I have never loaded anything but newly bought or used games from Gamestop into this device. I have never loaded any firmware or other software into this device other than those updates downloaded from xbox live. Yet here I am unable to play the last two games purchased because my xbox is deemed to have been tampered with and therefore I most be doing something illegal.
I do appreciate and respect the need to protect the intellectual property of game makers. However, when that leads to a loyal customer who has always played by the rules being unable to play the $60 games he has purchased, than your efforts have gone to far. At present we (my son and I) own in excess of 75 different Xbox games and two Xbox units
(the newer black elite has not had this problem). As you can appreciate that is a considerable investment beyond the $600 for the consoles.
Three separate calls to xbox support has made it clear that Microsoft is not going to help me with this situation. Now my only option is to sell this current Xbox to some unsuspecting person and go out and purchase a new console. Could it be that this is Microsoft's intent?
Until now I had been satisfied with Microsoft's support for Xbox 360
and Xbox live. Now, I am wishing that I had invested in the
Playstation 3 technology. At least they know how to make their errors
good with their customers. My writing this email is my way of
communicating my dissatisfaction with Microsoft. How you choose to
respond will determine whether I continue to be a loyal Xbox customer or
choose to buy myself a new Playstation for Christmas.
