Complaint Review: Moneycatch.Com - Goonellabah New South Wales

To all customers, consumers and persons who are interested in the business operated by Money Catch.

Money Catch has been the subject of a significant amount of trolling during recent times. Such trolling making totally false, unmaintainable and incorrect accusations in relation to the business carried on by Money Catch. The allegations are scurrilous and without any foundation.

Money Catch is a business that has been operating with integrity and impunity since 2006 and in an honest and ethical manner.

Money Catch has been operating since 2006 involved with the recovery of unclaimed money, cyber investigations, scam investigations and skip tracing. Money Catch operates within and adheres to telecommunications (Telemarketing and Research Calls Industry Standards) 2017 and every telephone number is run through the Australian “Do Not Call Register” as required by Law.

When Money Catch locates or ascertains a source of unclaimed money owing to their potential clients, those clients are advised and it is entirely the client’s choice if they wish to use Money Catch’s service or to affect the claim themselves. Should the client elect to affect the claim themselves then they are provided with the necessary information to pursue the claim for their own unclaimed money? The benefit to them of using the Money Catch service is that a professional service can carry out all the inquiries, investigations and provide all necessary information in a more efficient and timely manner.

Money Catch is Australia’s leading unclaimed money professional and accesses information that is not easily or freely available in relation to unclaimed money therefore providing a significant service to the clients who choose to use that service and allowing a greater number of people to acquire unclaimed monies that are owing to them than what other organisations are able to do. The access to additional sources of unclaimed money is only a benefit to clients.

Money Catch does not stalk people and as set out, adheres to Industry Standards including the Telecommunication Standards set out above, ACCC Debt Collection Guide and the “Do Not Call Register”.Full and complete information and disclosure are made by Money Catch as part of the relationship with clients and that is provided before any contract is entered into and the client has an absolutely free choice if they wish to deal with Money Catch or not.

The fees that are charged by Money Catch are applicable to the work performed for the investigation and support and the levels of fees that have been set out by unknown persons who are trolling the website are simply incorrect and will not be maintainable. Money Catch’s fees are disclosed to all prospective clients and customers before any work is performed and again, that client or customer can decline to engage the services of Money Catch.

In accordance with proper procedures and Australian Law, Money Catch is required and does hold a Master CAPI Licence and that Licence requires compliance with Ethics and Standards by all holders and Money Catch does comply with those Standards. Obtaining the Master CAPI Licence requires significant study and also a thorough investigation of the Licence Holder – which cannot reveal any criminal or Police record or any financial dealings that have led to bankruptcy in the past. Money Catch has always passed the statutory inquiries that are made by the Licensing Authorities and continue to hold and operate under the appropriate Licences because they have passed and continue to pass all requirements.

Confirmation of the above matters can be confirmed by inquiry through the appropriate websites and Government Authorities – particularly through the NSW Police or Security Licensing & Enforcement Directorate (SLED).

Money Catch does not know or understand the basis of the totally incorrect and scurrilous allegations that are being made about them. Money Catch can confidently state that they have not received any complaints from customers who are known to them and whom they have dealt with and for whom they have obtained unclaimed money and the authors of the matters that are being trolled and put out through the internet are by persons who remain anonymous and are unable to be corresponded with to be required to state the basis and/or reasons for the incorrect allegations.

Money Catch is also aware that persons involved with the above activities are using photographs of the staff of Money Catch and impersonating Money Catch in their posts and reviews.

All persons that deal with Money Catch should ensure that the source of correspondence only comes from the Money Catch domain name – www.moneycatch.com.au, staff emails with @moneycatch.com.au or that they have spoken personally to the staff at Money Catch.

This statement has been prepared by the Companies Senior Management and Trenches McKenzie Cox Solicitors Lismore.

Dear Darren White, Jessica, FriendlyFennecFox, MikeArgo, InnocientBavarianMountainHound, Nick Terry, Anonymous, TriangularGorilla, Amy G, Bruce

 (All the same person with Fake profiles with no contact information, all created at the same time, all hiding behind (((REDACTED))) and Ripoff Report – who is a Competitor in the Industry seeking to destroy others.) 

Online Conduct in Breach with (((REDACTED))) & Ripoff report Terms – this person has defamed, abused, obscene, profane, offensive, threatening, harassing, racially offensive, spam, and illegal material that infringes and violates another party’s rights.  They are disgusting, violent, racist and attacking to the company and it’s staff.  They constantly trolling Money Catch at all time.  The words this person uses shows the character of who they are.  Which any reader can easily identify. @(((REDACTED))) @ripoffreport

AGAIN TOTALLY UNTRUE - Ben Mannix would have never called you and stated that - False Accusations and very low attack.

Statements of accusations;

1.          No staff at Money Catch hassle or harass any other agents. 

2.          If Money Catch had their legal team write to your so-called “friend” due to plagiarism/copyright then they were clearly subject to copy write infringement which is a serious offence, and they should not be copying information from other business websites.  We never threaten anyone and always seek to resolve such as matter as copyright amicably by requesting the person to remove the infringing material.  This is the correct and amicable way to do business with such people. 

3.          It is interesting that you say everyone is scared of Money Catch in the industry when we do not have anything to do with other Unclaimed Money Agents.  We are too busy with our own work to be focused on other’s.  Concentrating on other competitor’s means you will not succeed in your own business as you are too consumed by others and have lost your focus. 

4.          We highly doubt your friend had people coming to them about our treatment and if it is the so-called “friend” we are both talking about, they are brand new in the industry only starting out in the unclaimed money industry in September 2017 and should not be copying our information from our website.  They should be creative and come up with their own words. 

5.          Interesting you will not provide the name of the business/friend – most likely because you are the friend / Competitor seeking to damage another business for your own profit. 

FACTS

1.          Money Catch reviews are all client testimonials as we know it is against the LAW to provide fake reviews on your website.  

2.          Australia is a multicultural country, your words are racist and discriminating against Phillipino and Indian people, you should be ashamed of yourself.  Maybe you are not a true Australian? 

3.          We are open and transparent, and yes we do have a Research Team located in the Philippines who all are full-time employees of Money Catch. 

4.          Our Indian IT Team is not casual; they work full-time also.  You also mentioned in another post you spoke with our IT guy, who said we paid big money for fake websites – Which is totally untrue.  Ontop of this all our calls are recorded for monitoring and training, so if a call was placed with our IT guy there would be evidence of this, which there is none.  Plus our team are trained not to deal with people like yourself, calling to obtain and steal other business information. 

5.          All our business information is secure on secure servers, and because we are Cyber Investigators, we are further aware of Cyber risks and able to take extreme steps to protect all our client's information.  No clients documents are kept overseas.  

6.          We are not sure how it is that we are killing the competition in the industry, we have no time to worry about what other competitors are doing. 

7.          We have never bought any Fake rankings. 

8.          We don’t know what you are talking about with regards to Fake rankings sites. 

9.          Our work, licenses, corporate affiliates and company methods speak for themselves, and this is why we are the Leading Unclaimed Money Professionals. 

10.        You have not lost Monetary of $100000 from us.

11.        Such bad business and cowardly to make all these fake profiles up to slam a competitor in the industry to gain yourself profit and hide behind overseas sites.  Why don’t you email us directly? 

AGAIN

1.          Money Catch is Not a scam business we have been operating since 2006 in Unclaimed Money, Cyber Investigations, Scam Investigation and Skip Tracing.

2.          We do not make unsolicited contact with people.  Money Catch adheres to the Telecommunications (Telemarketing and Research Calls) Industry Standards 2017.  We run every phone number through the Australian Do Not Call Register. 

3.          Money Catch gives all the details of the unclaimed money owing to our potential clients and it is their choice if they wish to use our service or do claims themselves. We are a fully transparent company and do not hide any information from our clients. 

4.          We are Australia’s Leading Unclaimed Money Professionals. 

5.          We do not use information that is easily and freely available on the internet relating to unclaimed money owing.  We purchase all Unclaimed Money data in Australia and International under the applicable laws to do so. 

6.          Unclaimed Money data we purchase is Not Freely available on the internet that we work with.  Yes, people can do unclaimed money claims themselves from Freely listed government websites, but this is not all the unclaimed money owing. 

7.          Money Catch does not stalk people, we adhere to the Telecommunications Industry Standards 2017, ACCC Debt Collection Guide for collectors and creditors and the Australian Do Not Call Register. 

8.          Money Catch gives all information about who we are and what we do along with details of money owing to potential clients, where we ask if they would like us to follow-up with them.  It is the person’s choice if they want to hear from us again or not. 

9.          Money Catch’s fees are applicable to the work performed for Investigations into support documents for our clients’ claims.  We are fully negotiable on all fee’s and the work performed is completely transparent at all times on what needs to be completed for each individual case. 

10.        In order to investigate, locate people and deal with client financial documents in Australia it is the Law to hold a Master CAPI License.  It takes over a year of training in security and investigations, completing 12 core units and 3 electives, with fingerprinting, criminal police checks and profiling for a person and company to be granted a Master CAPI License.  If you are a criminal or have been bankrupt you will not be granted a license to operate.  Money Catch does not hide behind any license checks, we have been approved by these organisations (NSW SLED) to hold the appropriate licenses to operate.

OUTCOME

It is Quite clear you are a competitor and don’t have anything better to do.

Maybe we gained business where you lost business, but you really should concentrate on your own work.

We wish you all the best with your work.

ALL POSTS MADE ON (((REDACTED))) AND RIPOFF REPORT are from a competitor and they have not engaged with Money Catch in person at all.

So funny!  The scam giving you tips on how to avoid scams…Ben do communicate with clients , I even have call records and threatning emails that Ben sent me. He even said that if I report he will share my bank details. I am affraid of these scammers 

'Just look at the name 'money catch' you can tell it's a scam just from the name guys! come on!!'

> ' The name says it all Moneycatch:) their slogan should say "Moneycatch You lose it We TAKE IT! "What a dodgy operation. Lol!

> if it walks like a scam... smells like a scam... looks like a scam... then by all means! Send them your credit card details!

> Moneycatch are a rip off why pay 20% when much better unclaimed agents like www.nationwideclaims.com.au only charge 10% max! '

Dear Jessica,

We are sorry to hear if you have been scammed by a Nigerian Scam Email as what you have attached to your post.

The picture attached is NOT from our company, and the email [email protected] has NOTHING to do with Money Catch.  All Money Catch emails are from moneycatch.com.au domain.  We also do not own the domain moneycatch.com.  

Ben Mannix does not communicate with client's as he is the CEO of the company and would not be sending any emails to potential clients.

Money Catch has not been known by the old business name of Australian Un-Recovered Finance Service since 2014.  We no longer own this business name nor operate by this name.

Many people have brought this kind of email to us, and we have advised them (the email picture you have attached) this is a Nigerian scam and do not reply to these kinds of emails.  Money Catch staff speak with all clients before being granted permission to send an email.

To answer your statements of the accusations;

1. Money Catch "Directors, CEO's, Employees" have never been dishonest, unethical or defamed any other unclaimed money agent in the Industry.

2. Money Catch does not have any Fakes websites to post Fake reviews.

3. Master CAPI license 411852566, NSW Security Licensing & Enforcement Directorate can be contacted on 1300 362 001.

4. We operate legitimately; Money Catch uses a paid domain email to send correspondence to our potential clients after permission.

5. We adhere to the Telecommunication Industry Standard 2017.

6. Upon checking with our file, we do not have a client associated with the email [email protected]

7. Lastly, we do not call our clients Dear, as that would be unprofessional. All employees of Money Catch had to go through extensive training for properly addressing potential and permanent clients, may it be by phone, letter or email.

It seems that this kind of work is being done by our competitors and as part of Money Catch, we cannot allow you or anybody else to defame the company’s name.

We are looking forward to resolving this issue with you as soon as possible. Kindly get in touch with us through [email protected].