Complaint Review: Movie Gallery - Blowout Video - Nicholasville Kentucky

I was trained by the best-a disgruntled manager seeking new employment-so i got the fast track on the "shady" dealings within the company. He was best friends with our district manager, so know what i say is already known. We do give cash refunds, we just prefer to give store credit, usually when you have store credit the customer spends more and has to visit the store at least once more to use it. Customer complains, over charge, wants a refund for a movie or game, expired candy, we offer store credit first and when that doesn't work we hit F2 and that brings down the refund menu and in less time it takes the customer to fill the lines on the reciept it is over. That's right a reciept is printed and customer HAS TO fill out all this personal information in case the Store manager or District Manager wants to follow up on it, meaning calls the customer to see if they actually got the refund or if the emplyee was lining his/her pockets. So in a nut shell the store does give cash refunds...but prefers not to. Now, on to the part i hate to do, defend the store, even though i personally think they all should be shut down-don't worry Movie Gallery is currently in bankruptcy, half way there. When you purchesed the used game, the bar code on the front, the rental bar if still presnt, if scanned pops up a little note saying it is out of inventory, thus the clerk on duty isn't paying attention or is new...I was new at one time and know this from experience. Once flunky sees the customer wants to buy the said item he/she then flips it over to the bar code on the back and follows through. As for the 2 for 10 or the 2 for 12 buck deal, if it is a purchase then you only get the deal if you buy two games, if not you'll pay whatever the sticker says and sometimes the prices haven't been changed in the system. If you felt you were overcharged on the rentals, new games cost more than the older ones, your kids would tell you that the game rents for 5.00, (my store, 5.98) if is a new release, this part is funny, new release defined by Movie Gallery is one day to a year before is slides down the pay scale. At one time we had "rent two for ten" this, if you squint applies only to older games, no new releases and surely not any of the new systems (wii, 360, ps3) and then the employee/flunky has to put in a code. if flunky (me) was not informed of said special or too drunk to care (drunk off power or whatever) and doesn't put the proper code in, full price, full profit. Ask for a reciept before leaving the store, even when renting from my disturbed store and you just might catch us charging you "hidden fees." As a consumer, me I knew how much four movie rentals would cost before the flunky hit the key and if it didn't sound right I would get them fired. I was a customer before an employee and once I became "one of them" i was disgusted by some of our practices. We will charge you "damage protection" even you don't ask for it or even say no, what's a quarter here and there, you(the customer) can afford it. The rental cards, thats when we really screw you, just letting you know. You fork over 19 bucks and we give you the cheapest rental card off 23, you think you're getting a deal, hell I thought so to-at first. You have to pay a tax on the card and then trust me when you use the rental card we are going to charge you damage protection to make our numbers look better and once more who cares, the customer can aford it. I wish every customer at one time would call corporate and ask for a detailed report on their account, it is your right, and if we had to pay back all those misplaced quarters it would be thousands a month I am sure, don't believe me? Next time wait for the transaction to be complete, then ask for a reciept, if he is 99 % honest, like me-not saying i'm perfect, they will fork over the detailed reciept, not the credit reciept or the play card reciept, but the reciept that shows your movies, games, charges, taxes and then you'll see where we stuck an extra dollar or two, depending on how many you rented in black and white. Now before you leave look at the few saps still renting with us and then add a dollar to them and think of all the jerks that came before you. We only give reciepts when asked so there is a fair chance we will get away with it. If you see the damage protection on it, smile and break the d**n movie in their face and ask for a replacent or better yet speak to the manager...who has trained his/her employees to do this. All you will get is "sorry" "store credit" and a note on your account making you, the consumer, out to be a jerk. So try that and tell the manager that, yes they do give cash refunds, report to the BBB, which we aren't members of, lol. End the end, the customer only thinks they are right, that flunky, me, behind the register gets the biggest say in the matter. Push comes to shove, customer is being disruptive and disorderly and is carted away. I hope you have a Video Warehouse in your town, they never waste my time with hidden fees or twisting my arm to buy the rental cards.

I was trained by the best-a disgruntled manager seeking new employment-so i got the fast track on the "shady" dealings within the company. He was best friends with our district manager, so know what i say is already known. We do give cash refunds, we just prefer to give store credit, usually when you have store credit the customer spends more and has to visit the store at least once more to use it. Customer complains, over charge, wants a refund for a movie or game, expired candy, we offer store credit first and when that doesn't work we hit F2 and that brings down the refund menu and in less time it takes the customer to fill the lines on the reciept it is over. That's right a reciept is printed and customer HAS TO fill out all this personal information in case the Store manager or District Manager wants to follow up on it, meaning calls the customer to see if they actually got the refund or if the emplyee was lining his/her pockets. So in a nut shell the store does give cash refunds...but prefers not to. Now, on to the part i hate to do, defend the store, even though i personally think they all should be shut down-don't worry Movie Gallery is currently in bankruptcy, half way there. When you purchesed the used game, the bar code on the front, the rental bar if still presnt, if scanned pops up a little note saying it is out of inventory, thus the clerk on duty isn't paying attention or is new...I was new at one time and know this from experience. Once flunky sees the customer wants to buy the said item he/she then flips it over to the bar code on the back and follows through. As for the 2 for 10 or the 2 for 12 buck deal, if it is a purchase then you only get the deal if you buy two games, if not you'll pay whatever the sticker says and sometimes the prices haven't been changed in the system. If you felt you were overcharged on the rentals, new games cost more than the older ones, your kids would tell you that the game rents for 5.00, (my store, 5.98) if is a new release, this part is funny, new release defined by Movie Gallery is one day to a year before is slides down the pay scale. At one time we had "rent two for ten" this, if you squint applies only to older games, no new releases and surely not any of the new systems (wii, 360, ps3) and then the employee/flunky has to put in a code. if flunky (me) was not informed of said special or too drunk to care (drunk off power or whatever) and doesn't put the proper code in, full price, full profit. Ask for a reciept before leaving the store, even when renting from my disturbed store and you just might catch us charging you "hidden fees." As a consumer, me I knew how much four movie rentals would cost before the flunky hit the key and if it didn't sound right I would get them fired. I was a customer before an employee and once I became "one of them" i was disgusted by some of our practices. We will charge you "damage protection" even you don't ask for it or even say no, what's a quarter here and there, you(the customer) can afford it. The rental cards, thats when we really screw you, just letting you know. You fork over 19 bucks and we give you the cheapest rental card off 23, you think you're getting a deal, hell I thought so to-at first. You have to pay a tax on the card and then trust me when you use the rental card we are going to charge you damage protection to make our numbers look better and once more who cares, the customer can aford it. I wish every customer at one time would call corporate and ask for a detailed report on their account, it is your right, and if we had to pay back all those misplaced quarters it would be thousands a month I am sure, don't believe me? Next time wait for the transaction to be complete, then ask for a reciept, if he is 99 % honest, like me-not saying i'm perfect, they will fork over the detailed reciept, not the credit reciept or the play card reciept, but the reciept that shows your movies, games, charges, taxes and then you'll see where we stuck an extra dollar or two, depending on how many you rented in black and white. Now before you leave look at the few saps still renting with us and then add a dollar to them and think of all the jerks that came before you. We only give reciepts when asked so there is a fair chance we will get away with it. If you see the damage protection on it, smile and break the d**n movie in their face and ask for a replacent or better yet speak to the manager...who has trained his/her employees to do this. All you will get is "sorry" "store credit" and a note on your account making you, the consumer, out to be a jerk. So try that and tell the manager that, yes they do give cash refunds, report to the BBB, which we aren't members of, lol. End the end, the customer only thinks they are right, that flunky, me, behind the register gets the biggest say in the matter. Push comes to shove, customer is being disruptive and disorderly and is carted away. I hope you have a Video Warehouse in your town, they never waste my time with hidden fees or twisting my arm to buy the rental cards.

I was trained by the best-a disgruntled manager seeking new employment-so i got the fast track on the "shady" dealings within the company. He was best friends with our district manager, so know what i say is already known. We do give cash refunds, we just prefer to give store credit, usually when you have store credit the customer spends more and has to visit the store at least once more to use it. Customer complains, over charge, wants a refund for a movie or game, expired candy, we offer store credit first and when that doesn't work we hit F2 and that brings down the refund menu and in less time it takes the customer to fill the lines on the reciept it is over. That's right a reciept is printed and customer HAS TO fill out all this personal information in case the Store manager or District Manager wants to follow up on it, meaning calls the customer to see if they actually got the refund or if the emplyee was lining his/her pockets. So in a nut shell the store does give cash refunds...but prefers not to. Now, on to the part i hate to do, defend the store, even though i personally think they all should be shut down-don't worry Movie Gallery is currently in bankruptcy, half way there. When you purchesed the used game, the bar code on the front, the rental bar if still presnt, if scanned pops up a little note saying it is out of inventory, thus the clerk on duty isn't paying attention or is new...I was new at one time and know this from experience. Once flunky sees the customer wants to buy the said item he/she then flips it over to the bar code on the back and follows through. As for the 2 for 10 or the 2 for 12 buck deal, if it is a purchase then you only get the deal if you buy two games, if not you'll pay whatever the sticker says and sometimes the prices haven't been changed in the system. If you felt you were overcharged on the rentals, new games cost more than the older ones, your kids would tell you that the game rents for 5.00, (my store, 5.98) if is a new release, this part is funny, new release defined by Movie Gallery is one day to a year before is slides down the pay scale. At one time we had "rent two for ten" this, if you squint applies only to older games, no new releases and surely not any of the new systems (wii, 360, ps3) and then the employee/flunky has to put in a code. if flunky (me) was not informed of said special or too drunk to care (drunk off power or whatever) and doesn't put the proper code in, full price, full profit. Ask for a reciept before leaving the store, even when renting from my disturbed store and you just might catch us charging you "hidden fees." As a consumer, me I knew how much four movie rentals would cost before the flunky hit the key and if it didn't sound right I would get them fired. I was a customer before an employee and once I became "one of them" i was disgusted by some of our practices. We will charge you "damage protection" even you don't ask for it or even say no, what's a quarter here and there, you(the customer) can afford it. The rental cards, thats when we really screw you, just letting you know. You fork over 19 bucks and we give you the cheapest rental card off 23, you think you're getting a deal, hell I thought so to-at first. You have to pay a tax on the card and then trust me when you use the rental card we are going to charge you damage protection to make our numbers look better and once more who cares, the customer can aford it. I wish every customer at one time would call corporate and ask for a detailed report on their account, it is your right, and if we had to pay back all those misplaced quarters it would be thousands a month I am sure, don't believe me? Next time wait for the transaction to be complete, then ask for a reciept, if he is 99 % honest, like me-not saying i'm perfect, they will fork over the detailed reciept, not the credit reciept or the play card reciept, but the reciept that shows your movies, games, charges, taxes and then you'll see where we stuck an extra dollar or two, depending on how many you rented in black and white. Now before you leave look at the few saps still renting with us and then add a dollar to them and think of all the jerks that came before you. We only give reciepts when asked so there is a fair chance we will get away with it. If you see the damage protection on it, smile and break the d**n movie in their face and ask for a replacent or better yet speak to the manager...who has trained his/her employees to do this. All you will get is "sorry" "store credit" and a note on your account making you, the consumer, out to be a jerk. So try that and tell the manager that, yes they do give cash refunds, report to the BBB, which we aren't members of, lol. End the end, the customer only thinks they are right, that flunky, me, behind the register gets the biggest say in the matter. Push comes to shove, customer is being disruptive and disorderly and is carted away. I hope you have a Video Warehouse in your town, they never waste my time with hidden fees or twisting my arm to buy the rental cards.

I was trained by the best-a disgruntled manager seeking new employment-so i got the fast track on the "shady" dealings within the company. He was best friends with our district manager, so know what i say is already known. We do give cash refunds, we just prefer to give store credit, usually when you have store credit the customer spends more and has to visit the store at least once more to use it. Customer complains, over charge, wants a refund for a movie or game, expired candy, we offer store credit first and when that doesn't work we hit F2 and that brings down the refund menu and in less time it takes the customer to fill the lines on the reciept it is over. That's right a reciept is printed and customer HAS TO fill out all this personal information in case the Store manager or District Manager wants to follow up on it, meaning calls the customer to see if they actually got the refund or if the emplyee was lining his/her pockets. So in a nut shell the store does give cash refunds...but prefers not to. Now, on to the part i hate to do, defend the store, even though i personally think they all should be shut down-don't worry Movie Gallery is currently in bankruptcy, half way there. When you purchesed the used game, the bar code on the front, the rental bar if still presnt, if scanned pops up a little note saying it is out of inventory, thus the clerk on duty isn't paying attention or is new...I was new at one time and know this from experience. Once flunky sees the customer wants to buy the said item he/she then flips it over to the bar code on the back and follows through. As for the 2 for 10 or the 2 for 12 buck deal, if it is a purchase then you only get the deal if you buy two games, if not you'll pay whatever the sticker says and sometimes the prices haven't been changed in the system. If you felt you were overcharged on the rentals, new games cost more than the older ones, your kids would tell you that the game rents for 5.00, (my store, 5.98) if is a new release, this part is funny, new release defined by Movie Gallery is one day to a year before is slides down the pay scale. At one time we had "rent two for ten" this, if you squint applies only to older games, no new releases and surely not any of the new systems (wii, 360, ps3) and then the employee/flunky has to put in a code. if flunky (me) was not informed of said special or too drunk to care (drunk off power or whatever) and doesn't put the proper code in, full price, full profit. Ask for a reciept before leaving the store, even when renting from my disturbed store and you just might catch us charging you "hidden fees." As a consumer, me I knew how much four movie rentals would cost before the flunky hit the key and if it didn't sound right I would get them fired. I was a customer before an employee and once I became "one of them" i was disgusted by some of our practices. We will charge you "damage protection" even you don't ask for it or even say no, what's a quarter here and there, you(the customer) can afford it. The rental cards, thats when we really screw you, just letting you know. You fork over 19 bucks and we give you the cheapest rental card off 23, you think you're getting a deal, hell I thought so to-at first. You have to pay a tax on the card and then trust me when you use the rental card we are going to charge you damage protection to make our numbers look better and once more who cares, the customer can aford it. I wish every customer at one time would call corporate and ask for a detailed report on their account, it is your right, and if we had to pay back all those misplaced quarters it would be thousands a month I am sure, don't believe me? Next time wait for the transaction to be complete, then ask for a reciept, if he is 99 % honest, like me-not saying i'm perfect, they will fork over the detailed reciept, not the credit reciept or the play card reciept, but the reciept that shows your movies, games, charges, taxes and then you'll see where we stuck an extra dollar or two, depending on how many you rented in black and white. Now before you leave look at the few saps still renting with us and then add a dollar to them and think of all the jerks that came before you. We only give reciepts when asked so there is a fair chance we will get away with it. If you see the damage protection on it, smile and break the d**n movie in their face and ask for a replacent or better yet speak to the manager...who has trained his/her employees to do this. All you will get is "sorry" "store credit" and a note on your account making you, the consumer, out to be a jerk. So try that and tell the manager that, yes they do give cash refunds, report to the BBB, which we aren't members of, lol. End the end, the customer only thinks they are right, that flunky, me, behind the register gets the biggest say in the matter. Push comes to shove, customer is being disruptive and disorderly and is carted away. I hope you have a Video Warehouse in your town, they never waste my time with hidden fees or twisting my arm to buy the rental cards.