I used "buy it now" to purchase a slightly damaged guitar from Music123.com. They emailed me a backorder notice...expected delivery for 30 days out. I wondered how this can be for a specifically photographed guitar, with the specified damage plainly seen. Why would a unique item like this be backordered?? I called them, and they had a record of one such guitar being processed. I waited two more days for another shipping notification to no avail. The phone rep was very vague about it...said they get these damaged guitars from time to time. So, just WHAT guitar did I buy? Something else that was damaged much worse? The Ebay listing did NOT specify that it would be a similar or like-damaged instrument...but it was THIS EXACT item to be sent.

I have heard nothing back from them, and my paypal charge is still shown on my bank statement. The order communication is as follows:

Response Via Email(Nicole) - 01/27/2012 06:06 AM
Dear Brian,
We sincerely apologize for the inconvenience. As requested, your order has been cancelled. We appreciate you choosing Music123. We are dedicated to your satisfaction with this and every purchase from us. Please feel free to contact us if you have any other questions or concerns, or if you are not completely satisfied with the service you have received from us today. We appreciate your feedback. Have a great day!

http://www.music123.com/
You can place your order online or by calling us: 888-566-6123

Customer By Web Form (Brian D***) - 01/26/2012 09:40 AM
I'm tired of screwing around with this. You accepted my Paypal payment from the Ebay "buy it now" auction, then did not have the product to send to me. That is FRAUD.

REFUND MY MONEY IMMEDIATELY!!!

Response Via Email(Nicole) - 01/24/2012 08:38 AM
Dear Brian,
We apologize for the confusion, however this item is in backorder status, set to be cancelled. As these items are first-come, first-serve basis, an order has went through before yours, and this order may be automatically cancelled. We apologize for the inconvenience.

We appreciate you choosing Music123. We are dedicated to your satisfaction with this and every purchase from us. Please feel free to contact us if you have any other questions or concerns, or if you are not completely satisfied with the service you have received from us today. We appreciate your feedback. Have a great day!

Click Here to read other Ripoff Reports on Music123.com

6 Updates & Rebuttals

Akro

Los Lunas,
New Mexico,
United States of America

Issue resolved

#2Author of original report

Tue, January 31, 2012

Music123 called me today, and refunded my purchase price.

I will not do business with them again, but I am glad it is over. Thank you to moderators of this site for providing this venue.

This matter is closed.

Akro

Los Lunas,
New Mexico,
United States of America

Ebay item number

#3Author of original report

Tue, January 31, 2012

The Ebay item number is 200702067993. Nowhere in the listing do I see it mentioned that the auction winner would receive a like item, or something not yet in stock, to be sent at a later date. I had every expectation this would be the EXACT item pictured, that I paid for.

Robert

Irvine,
California,
U.S.A.

Akro

#4Consumer Comment

Mon, January 30, 2012

Because based on your comments and the update from the business it sounds like they may be posting AGAINST EBay policy. They generally do not allow a seller to sell an item that is not currently available unless they meet certain conditions for a "Presale".

You can view their presale policy by going to the link below. If this site happens to redact it just search for "ebay presale policy"

http://pages.ebay.com/help/policies/pre-sale.html

If they did not state it was a "Presale Item" they may have violated the Ebay policy and I would forward the Item Number as well as the e-mails you received(and this RoR) to Ebay for possible action against this seller if they did in fact violate policy.

Out of curriosity can you provide the EBay Item number?

ChrisM

Draper,
Utah,
United States of America

Re: Ebay ad does NOT specify "first come first served"

#5UPDATE Employee

Mon, January 30, 2012

I apologize for the trouble, if you'll email us at [email protected] (I missed the "m" before "123" in the previous post) or call us at 888-566-6123 we will take care of this for you immediately. Unfortunately I am unable to do anything until you email me your order details as I am unable to look up your order based on the information provided in this report. Thanks!

Akro

Los Lunas,
New Mexico,
United States of America

Ebay ad does NOT specify "first come first served"

#6Author of original report

Mon, January 30, 2012

The Ebay auction did NOT in any way, specify the auction was for a lightly used or damaged guitar that may or may not be available. It was for a SPECIFIC INSTRUMENT with pictures of it. You did NOT have this item as pictured. I paid for it, and you did not ship it. Bait and switch. REFUND my money NOW.

ChrisM

Draper,
Utah,
United States of America

Re: Music123.com Bait/switch

#7UPDATE Employee

Sun, January 29, 2012

My Name is Chris, I work for Music123.com. We use ebay to liquidate lightly-used returned product that we cannot sell as new. Sometimes we get more orders for a listing than what we can fulfill. I would be happy to investigate this issue further if the customer will contact me at [email protected] with order information. We always cancel orders that we are unable to fulfill and notify the customer immediately by e-mail. I apologize if there was any lack of communication in this manner.

Reports & Rebuttal