- Report: #716941
Complaint Review: National Express - Wallingford Connecticut
Reported By:
Sandra -
Riverside, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
National Express
400 Fulfillment Circle Wallingford, 06494 Connecticut, United States of America
Phone:
800-741-8183
Web:
buywaterjet.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
National Express C/O Fosdick Corporation Sent me an item I did not order and charged my credit card for it. Will not refund return costs nor original shipping costs. Wallingford, Connecticut
I called 1-800-741-8183 to order a Water Jet from a TV advertisement. The call was completely automated. I answered YES to ordering a water jet and yes to adding a second water jet free with only the shipping cost. I answered "No Thank You" for Soap Dispenser and Foam Brush, and answered NO to all other offers. This is all recorded. At the end of the call, I was told what my total dollar amount was, and I was totally shocked. I tried to press zero, pound sign, and *, but nothing would take me to a person. I tried to call back, but there was no option to correct the error. No Thank you sounds nothing like YES!!!! I received the item I did not order prior to the items I ordered. The package had been opened and obviously returned from someone else that had returned it. I have pictures of it. They will let me return it, but will not credit the shipping charges for the item I did not order, and they want me to send it back to them via UPS with insurance !!! I am totally appalled! There is no phone number you can call to talk to a real person, nor any information on their website information where you can report a problem.
1 Updates & Rebuttals
Robert
Wallingford,Connecticut,
U.S.A.
Hopefully helpful information.
#2Consumer Comment
Wed, April 13, 2011
Fosdick Fulfillment Center
26 BARNES INDUSTRIAL PARK
Wallingford, Connecticut 06492
USA
Phone: (800) 759-5558
Mailing Address
P.O. BOX 5012
WALLINGFORD, CONNECTICUT 06492
USA
Contact Information
Primary Contact: Mr. William J. Pappas (President/Ceo)
Complaint Contact: Ms. Barbara Muravnick, Ms. Diana Murchison
Fosdick handles customer service for some, but not all companies it does fulfillment for. To find out if Fosdick handles customer service for the company you intend to or have done business with, you may wish to contact Fosdick's
Customer Service Department at 203-269-0211.
Hopefully this info is current.
